About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
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Is Ornate Home Furniture and Mattress legit?
Ornate Home Furniture and Mattress (ornatehome.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the staff and customer service team are extremely helpful, accommodating, and genuinely pleasant to work with during their purchases. Many consumers truly appreciate the smooth transactions, noting that deliveries often arrive quickly and the furniture pieces are comfortable and well-received in their homes.
Some reviewers were not happy with the delivery process, mentioning long delays, missing tracking updates, and considerable difficulties in rescheduling appointments. Others also experienced frustrating communication gaps regarding out-of-stock items and faced various challenges when trying to resolve issues after placing their orders.
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After order, left message with sales rep to confirm item was being shipped, I did not receive return call. I called back, waited on hold for at least 30 minutes with no answer. Tracking website appeared items were being shipped. After a week with no movement, except spam emails from this company, still no communication about the order. Finally received email almost 2 wks after order noting item is out of stock. My refund still has not been processed. Shipment was over $1000. Additionally, I ordered custom replacement cushions from another company for this & I may not be able to return them, close to $500. Don’t advertise for products on the website that the company is not able to deliver!!
Order got lost with freight company twice. Very difficult to get in touch with support with Ornate Homes and the freight company. Neither one could explain what happened. The OrnateHomes support staff did try their best once I got in contact with them but they just seemed totally overwhelmed. 40 minute average hold times and it did not seem easy for them to get information. Big shout out to everyone on the OrnateHomes support team who collectively spent hours trying to help.
In the end, my furniture was delivered 20 days late, but it was delivered. Will not be using them again in the future purely because of the shipping experience.
Put an item in my cart and immediately started getting repetitive phone calls and texts about completing my order. After measuring, I ultimately placed my order the following day and again was immediately contacted to confirm delivery address. I was told someone would be getting ahold of me to set up delivery and get the items shipped. It’s been over a week and nobody will respond to my inquiries. Wondering if this company is even legit or if I just got screwed out of $1500?!
Had originally purchased a couch and loveseat set that had been discontinued. The customer service team found me a replacement solution and I am very happy with the results top notch service!
Website was easy to navigate
Best prices overall
Delivery charge was still applied even with my large order though
Opted for white glove service and planned on paying extra for that but charges on top should be included when you are buying 4 figures worth of furniture
The Representative was very helpful and friendly. As I haven't received my order yet, I cannot give a review on that yet. They are keeping me informed on my delivery which is a plus. Would definitely buy from this business in the future
May 25th i purchased what i thought according to how page is set up that i was purchasing a sectional couch with an ottoman as an accessory as they were having a huge sale. Even at checkout the picture was a sectional couch not an ottoman. Nor did the wording say ottoman. It said sectional couch and allowed to select an option then in light lettering thats not bold print like the sectional couch wording was. Two i was told the delivery would take place with a rather large delivery window between june 3 and the 17. The 15th came around and I emailed them inquiring to make sure delivery was still happening on the 17th as i know living in colorado it takes longer then 2 days to get to colorado as truckers have a regulated drive time. Still assured it would be, even though the tracking was sent says order is ready for shipping. June 17 i check tracking still in ready for shipping cue. So I call, they try to push me off and not do their due diligence to figure out where my order was located. So after frustration and making them to the full extent perform their customer service duties, they decide that its okay to tell me that my delivery is sitting in their warehouse and has been since June 2nd. I get new delivery window of June 20th between 1-8pm. Keep in mind i had to cancel my son's birthday party we had planned outside of our home. As well at this point family weekend for fathers day we also had to cancel. Now two weekends in a row we had to cancel all of our plans to find out when i asked the delivery driver to confirm his docket of items for this delivery it was just the ottoman. I requested the driver to return to warehouse for return. No sense in getting an ottoman without a couch. I emailed them per return policy and it took them numerous emails of me telling them I returned the product, and aften all of this their return policy is insane. 30 percent of total cost and then some other cost. Wanna talk about straight robbery no sense in returning the items because when it all boils down you get 50 percent given or taken of your actual dollar spent. And to boot thisnwas done through affirm. So now im still responsible for paying back the money they kept to affirm So now i am out the percentage they kept on top of purchase amount. Stay away from these crooks. Or you will be had. And I doubt thenproductnisneven a legit name brand product you would see at an Ashley store. That was said as I "purchsed" an Ashley emilia series sectional and ottoman i have the emails and texts as proof of all of this and they still rob you.
I had reached out to customer service to see if they were able to deliver to my location. Anne helped me make sure that the items I wanted were in stock as well as made sure that they could deliver to my address! She was very kind, friendly, and patient with me! Thank you so much for making this experience easy and effortless!
I recommend to all to use this company's services. The service was fast. The delivery was perfect. The price was low. Order your things at this company. I am happy with my purchase. Thank you for the good service and quality.
