Ordered two chairs and they arrived in…
Ordered two chairs and they arrived in two days.
About Ornate Home Furniture and Mattress
Data updated- Website
- ornatehome.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/24)
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About this business
About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
Written by the business, not verified by us.Is Ornate Home Furniture and Mattress legit?
Ornate Home Furniture and Mattress (ornatehome.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the staff and customer service team are extremely helpful, accommodating, and genuinely pleasant to work with during their purchases. Many consumers truly appreciate the smooth transactions, noting that deliveries often arrive quickly and the furniture pieces are comfortable and well-received in their homes. Some reviewers were not happy with the delivery process, mentioning long delays, missing tracking updates, and considerable difficulties in rescheduling appointments. Others also experienced frustrating communication gaps regarding out-of-stock items and faced various challenges when trying to resolve issues after placing their orders.
Auto-generated from all reviews of this business. For reference only.What people say
No update on my items and are taking a…
No update on my items and are taking a long time to ship without explanation still waiting after a week to hear about my product which I have not received
⚠️ BEWARE
⚠️ BEWARE: Took $7,000 upfront for a Sofa set and not delivering, not replying. This has been the worst furniture buying experience of my life. I spent nearly $7,000 on a sofa set here in April. Over two months later, I have zero furniture, zero delivery dates, and absolutely no answers. I have called over 50 times trying to get an update. The customer service line goes ignored, and the sales team just transfers you in circles. I have been promised manager callbacks multiple times that never happen—including from the customer care manager, Mariana, who promised a call two weeks ago and completely ghosted me. Taking thousands of dollars from a customer and then refusing to communicate is unacceptable business behavior. Save yourself the extreme frustration and buy from a reputable store instead.
Table came damaged and my delivery was…
Table came damaged and my delivery was missing two chairs.
Absolutely love my furniture
Absolutely love my furniture. received quickly. Very nice for the price. Customer Service always responded promptly.
I accidentally wrote the wrong shipping…
I accidentally wrote the wrong shipping address. Once I realized and contacted customer service, they were professional and caring to my situation and helped me out. Thank you
Simple and easy to use website
Customer service through chat was…
Customer service through chat was seamless and was able to help me build out my sectional and submit the invoice to an easy purchase without driving 40 mins to the warehouse.
Angel was AMAZING
Angel was AMAZING! So helpful!
Great customer service
Good company
I was searching for a particular piece of furniture and ordered it from Ornate Home Furniture due to their competitive prices. Then I found out that my husband already ordered the same piece from another vendor. Customer service canceled my order and issued a refund with no issues. They actually have a phone number to call to Customer Service representative and talk to a person, it’s a rare feature now. I’m absolutely satisfied with the company’s products, prices and customer service. I highly recommend Ornate Home Furniture.
Experience and price were good but I am…
Experience and price were good but I am so confused on delivery.
Great customer service so far
Great customer service so far. Thank you.
Fantastic experience
Easy to communicate with driver! Was delivered quickly and came wrapped not damaged, and unloaded into my garage per my request of not being home upon delivery. The prices are great, I had been looking at this sectional at Ashley and other places online for quite a bit before purchasing, and their prices are spectacular in comparison to Ashley. Customer service was great. Their payment options great, their whole team really made it a great experience from start to finish. I will definitely be ordering from them again! 10/10 recommend!
3 month runaround.
Ordered a dinette set in February and was told several weeks later it was on backorder, was willing to wait until it was back in stock. Then late May was told it was discontinued so we picked out another set that was $10.00 higher but had to pay $100.32 in difference.
Cherry customer service was amazing!
Delivery Service
With the purchase we were notified of a delivery window. We let the retailer know we would be out of town during that time. A few days later, and approx 2 weeks prior to the delivery window they gave us, we received a text from AIT Worldwide saying the item was on a truck and would be delivered in two days. We notified them that we were not home. They said they would hold the items in a local warehouse. It took me multiple phone calls with 30-45 minute wait times to reschedule delivery because they were not sure where our product was. They finally located the product, scheduled the delivery only to have the warehouse closed when the white glove delivery contractor went to pick it up. The white glove delivery contractor Jesse was amazing. Jesse worked with the warehouse and ensured our delivery arrived the following day. Jesse was the only pleasant part of the process.
Great deals without the sales hassle
Great deals without the sales hassle. Quick and courteous delivery service as well. We easily saved $1200.00 off the price tag offered by a competitor store.
Ordered online
Ordered online; delivered wrapped and good condition. Love the sofa living room set. Delivered on time and driver put where I wanted. Looks great!
Five stars across the board!
Very helpful with all questions and concerns during purchase. Customer service was also fast and courteous when I wanted to change the color on my order. Five stars across the board!