About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
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Is Ornate Home Furniture and Mattress legit?
Ornate Home Furniture and Mattress (ornatehome.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently mention that the staff and customer service team are extremely helpful, accommodating, and genuinely pleasant to work with during their purchases. Many consumers truly appreciate the smooth transactions, noting that deliveries often arrive quickly and the furniture pieces are comfortable and well-received in their homes.
Some reviewers were not happy with the delivery process, mentioning long delays, missing tracking updates, and considerable difficulties in rescheduling appointments. Others also experienced frustrating communication gaps regarding out-of-stock items and faced various challenges when trying to resolve issues after placing their orders.
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I ordered my furniture on 6/2/26 and was told delivery would be within 12 days. After seeing for several days that my order was "preparing," I called and spoke with an agent who told me there was no action on my order. Three days later, on 6/9/26, I got an email saying I needed to call the delivery company to schedule a delivery. I was told the delivery would be on the 22nd. On Wednesday, 6/17/26 I got a text asking if I would accept early delivery, but due to previous arrangements wouldn't be home on 6/20/26, so I declined and was told my original delivery date of the 22nd would still be scheduled. However, on 6/18/26, I got another text asking me to confirm the delivery date of 6/25/26. No asking if I would be agreeable to rescheduling; they just slip a new date in with no notice or even an apology or explanation. People work, and when someone takes time off of work for a scheduled appointment, just changing the time without prior notice doesn't work. Doing business with you has been one of the most stressful and miserable shopping experiences I have had. Not only will I never recommend this company to even an enemy, I plan on contacting the PA Attorney General's Office of Consumer Affairs. I also want a refund and will buy this product from AFA Store.
The service is great. I ordered my furniture online. However, they’ve pushed my delivery date back twice now. Now I won’t have a bed for a whole month because of this. And I originally ordered the bed within a timeframe where it would be delivered on time.
the assistantant was very helpful and polite, took care of order very quickly
the assistantant was very helpful and pleasant to work with, She took care of my order very fast and prompt. Ornate Home is great to work with, but the delivery service is so slow, I wish it was quicker delivery time. Thank you Ornate! I will be ordering more furniture very soon in future!!!
I placed the order in May. Not sure why the side tables are scheduled to be delivered in August. I placed my order based on availability. Doe not seem representative.
