After order
After order, left message with sales rep to confirm item was being shipped, I did not receive return call. I called back, waited on hold for at least 30 minutes with no answer. Tracking website appeared items were being shipped. After a week with no movement, except spam emails from this company, still no communication about the order. Finally received email almost 2 wks after order noting item is out of stock. My refund still has not been processed. Shipment was over $1000. Additionally, I ordered custom replacement cushions from another company for this & I may not be able to return them, close to $500. Don’t advertise for products on the website that the company is not able to deliver!!