Order got lost with freight company…
Order got lost with freight company twice. Very difficult to get in touch with support with Ornate Homes and the freight company. Neither one could explain what happened. The OrnateHomes support staff did try their best once I got in contact with them but they just seemed totally overwhelmed. 40 minute average hold times and it did not seem easy for them to get information. Big shout out to everyone on the OrnateHomes support team who collectively spent hours trying to help. In the end, my furniture was delivered 20 days late, but it was delivered. Will not be using them again in the future purely because of the shipping experience.