Purchased a replacement for a table purchased around 25 years ago. It spent the last ten years with no protection from Northern weather and finally started to go. Two chairs purchased at the same are under an outdoor roof and doing fine. Happy to find the same style is still available.
I ordered the outdoor chest and the website said it was in stock. I pay and they say, Now April 2023. Amex was processing… not well run company.
Outdoor Furniture Plus 回复2023-01-24
Hi Terrence. I'm so sorry that the chest wasn't in stock. I believe that we reached out to you immediately letting you know of the stock issue. If you wish to cancel your order, you can do so. We do not charge your card until your order has shipped. I did look into it and received confirmation from our accountant that your card hasn't been charged. If you'd like to make any changes to your order, please reach out to us direct and we are happy to help. Our number is 877-595-8543.
Sales rep reached out to ask if I had any questions about what I had put in my cart. I did!
They take PayPal, which means I don’t need to risk entering my card numbers on an unfamiliar website.
I would give them 5 stars but their search features could be better—for example utilizing spelling correction or alternate search terms.
Outdoor Furniture Plus 回复2022-12-16
Thank you for the feedback. We are looking into a more robust on site search engine and appreciate you letting us know what features are important to you.
The website was very easy to use, and the ordering process was seamless. I will give it five stars when I receive my Bristol Dining Set in a timely fashion and complete. Thank you so very much.
Superb customer service. I was surprised how quickly I received a response from my email. Holly was outstanding, very professional, knowledgeable and kind. Can’t wait for our order to arrive.
Holly could not have been more helpful or easy to work with. She knew exactly what I was searching for and sent me an email with fabric choices, which made my buying process much quicker and easier. She was knowledgeable and so friendly. After sales communication has been excellent as well. I really felt she went above and beyond to help me.
John in customer service was the most thorough person I have dealt with, he followed up, emailed me, and called Berlin Gardens on my behalf. It was a pleasure doing business with him.
The website was easy to use, products were arranged logically, and checkout was a breeze. Feedback and follow up were also prompt and pleasant. I am sure I will purchase more things in the future.
It seems to me that OFP ads popped based on my previous searches. The website was easy to use. The terms and conditions scared me off. I talked to Holly with customer service who was nice, helpful and professional. She calmed my fears and I made the purchse. Now I wait to see if Fed Ex arrives sooner or later.