I spent over $3k from this company. The parts they sent for assembly did not work. Stripped screws. Can’t finish the project.
I sent a video to them. No results. Then I go back to look at all the reviews on the site, which came only through a third party and customers can’t post them on their site. Deceptive because they would not have all of these good reviews. I want to send all this stuff back. I am beyond frustrated
Outdoor Furniture Plus 回复2026-09-03
We’re sorry for the frustration this has caused. After reviewing the video you provided, it appears that one piece of hardware included with your furniture was the incorrect size, preventing you from completing the assembly.
We have arranged to overnight a complete replacement hardware packet so that you have everything needed to resolve the issue as quickly as possible.
We understand how frustrating it is to be unable to finish assembling a purchase you were looking forward to using, and we are committed to getting this corrected for you promptly.
I needed help with a custom sized gable end vent, and the amazing people at Outdoor Furniture Plus helped put it all together for me and it worked out fantastic! Thank you, Larry Jensen-Jensen construction.
Fantastic company and products. I purchased a log swing and it came quickly and in perfect condition. Customer service was great and they even shipped for free. I will definitely be purchasing from them in the future. A company that cares about its customers is rare but these guys do.
Outdoor Furniture Plus 回复2026-06-23
Thank you so much for your comments! We do care and I'm glad that it shows through. In a time of automation, we work very hard to keep customer contact as personal as possible.
Wonderful support. I worked with John on ordering our…
I worked with John on ordering our furniture. He was extremely helpful with getting colors right between types of items, and providing more information on specific items. It was a large order for us, and we really appreciated the time spent with us.
I had a small order for some furniture touch-up paint. John reached out to me and left a message to make sure I understood the 2-step process required, which I was unaware of. I spoke with Holly the next day and she was extremely helpful. This is the type of Customer Service every company should use as a model for best in class service. I will absolutely shop with them again and I highly reccomend them!!
We purchased the two seat swing. Construction went fine with provided directions. An electric driver is a must, to simplify and speed up the assembly. Had 6, all ages, say the seats are comfortable, no complaints. From purchase to usage, all was appreciated.
Everything went great when ordering!
They took their time and gave me suggestions.
Sending me samples and coverings for outdoor set.
Mary was real helpful !
Your company emailed and called to be sure I was aware that the sling I ordered would only fit Woodard Brand furniture and I wasn’t sure it was Woodard. I asked for refund and it was issued within an hour. They could have sent sling and let it be my loss but they didn’t do that! I’m very impressed with their honesty!
I had already picked out the swing and wanted to ask some questions before ordering. All my questions were answered. The next steps were explained and I was delighted to find that one was shipped today.
Website was easy to use and pictures detailed everything nicely! Product descriptions and sizing was easy to follow. Check out the videos detailing how the products are built; it really helps you appreciate that it’s built in the USA!
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