Founded in 1999, the OVH group manages and maintains 30 datacentres across 4 continents, deploys its own global fiber-optic network, and has a full control over the supply chain (from server manufacturing and in-house maintenance of its infrastructure, right down to customer support). OVHcloud offers businesses a benchmark for value and performance in the sector.
Customer service is bad,
Can not login into via 2FA, and they do not support remove 2FA
OVHcloud Singapore - Asia 回复2022-05-20
Hello Truong An Nguyen,
We're sincerely sorry to learn about your unpleasant experience. Do share with us your ticket number so that we can have the team look into this as soon as possible.
Also in case you have trouble with your 2FA you can follow this guide: https://docs.ovh.com/sg/en/customer/secure-account-with-2FA/#disable-two-factor-authentication-completely
and If you no longer have access to your OVHcloud Control Panel: https://docs.ovh.com/sg/en/customer/secure-account-with-2FA/#if-you-no-longer-have-access-to-your-ovhcloud-control-panel
Hope this helps and feel free to edit your review once the case is solved.
Thank you
i had a problem with validating my order, and tried to contact ovh support but it takes so long to give any updates about that. After that i tried to contacted Daphne via whatsapp asking about how long to validate my order, in just 15 min they’re preparing my order. Thanks to Daphne.
OVHcloud has been providing me and my gaming community exceptional services when it comes to their dedicated game servers. I have never had any issues with the server at all and have always had prompt technical support when required. I hope for more technical manuals however, because my team had to manage the server entirely on our own for our games, and we were no experts when it came to server management.
OVHcloud Singapore's sales team is on another level. Jennifer, was my POC in the past, and now Darren is managing my account. Both handled my queries with great professionalism and Darren was able to handle even some general knowledge questions for the games I host. I have never had better sales support from any other company.
Thank you OVHcloud for the affordable prices to make my community's dreams come true.
OVH has been providing us with good service at adequate and flexible pricing. We have had no real issues with any of our servers in their Datacenters, and the time we had one it was solved quickly by the support team. Daphne is attentive and helpful.
OVHcloud Singapore - Asia 回复2022-01-27
Hello YYS, Many thanks for your kind review and we are glad Daphne was able to help you 😃
i had a problem with the server, and i tried to contact the support team via live chat but that didn't help, then Daphne contacted me via whatsapp and she helped me a lot. Thanks to Daphne.
OVHcloud Singapore - Asia 回复2021-11-30
Thank you for you kind words Devin, we are glad to hear about your positive experience with Daphne and we will continue to improve our web call back services and support.
OVHcloud Singapore Team
Thanks to Darren from Sales department, I managed to get my refund back ! He worked real hard on my case for about 1 week and very thank you !!! Please give that man a raise
OVHcloud Singapore - Asia 回复2021-09-15
Hi Kev Rivera, thank you for your honest feedback. We are glad to be able to assist you!
I was really having a hard time waiting for the support on the website. Luckily Daphne emailed me to offer some helping hand. Daphne help me a lot on assisting me with my orders. 'Twas a success! Thanks to Daphne :).
OVHcloud Singapore - Asia 回复2021-09-20
Hi Miremo Gaming, thank you for choosing OVHcloud, we are glad to be able to assist you!
OVHcloud Singapore - Asia is horrible. Avoid them at all costs. Their customer service is the worst. They are untrustworthy and will only cause you problems.
OVHcloud Singapore - Asia 回复2021-08-26
Hi nadan, we regret to learn about your experience. If you don't mind would you be able to share with us your ticket details so that we can look into it immediately? Thank you and hope to hear from you soon.
Customer service is really good. Ordered a dedicated server from OVHcloud and I got it on the next day. Delivery is really fast. I gave them a call for enquiry and ever since then darren answered all of the question that I have regarding the dedicated server. Darren is really friendly and helpful. Everything works out really well with his help. I'm really happy with the service.
Fast , professional service. Always provide us the best Protection and quality. OVH really help us to setup all we need , very recommend for company and solos. And our manager , Darren help us a lot on our services. I think OVH will be your best choice.
OVHcloud Singapore - Asia 回复2021-07-28
Hi AE-Yu,
Thank you for your kind words. It means a lot to us.
We are delighted to have you as a customer and thrilled to support your business's growth.
OVHcloud Singapore Team
Support and help from Jennifer and Ananya are really efficient, clear and effective. We look forward to solving the current challenge and procuring more with OVH.
OVH gives affordable and high quality servers, support is something to improve on. I have manage to get ideas on my next project. Many thanks to Jennifer for the reccomendation.
Very friendly! nice to speak and excellent accent!
OVHcloud Singapore - Asia 回复2021-05-20
Thank you Daniel for your review and honest feedback. We are glad to have you as a customer and do not hesitate to provide us with a more detail feedback about what went wrong with our technical support.
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