所以我们目前正在持护照在法国巡演。到目前为止,情况很糟糕。导游不专业,在工作时喝酒,非常粗鲁,不顾及欧洲正处于酷热天气警报的事实。即使古迹因天气警告而关闭,我们的导游仍强迫我们去观光。我们在100多度的天气下乘坐地铁连续走了几个街区,请注意,法国任何地方都没有配备空调。我们的导游也很粗鲁地询问父母他们自己的孩子要去哪里,而他们只是想去酒店休息和开空调。一名女孩在乘船游览时昏倒了。这家公司需要一个后备计划,因为在我们到达这里之前他们就知道法国正在经历热浪!我们被迫起得很早,这样“我们可以早点离开”,但导游没有我们要去的博物馆的门票,然后我们不得不等他。如果您想通过这家公司计划旅行,请不要这样做。请不要。我们是老师,主要通过 EF 在拉丁美洲旅行,哇,如果没有我们自己的带空调的巴士交通工具,拉丁美洲的文化永远不会允许任何人处于危险之中!我们吃到的食物毫无味道。我们的一位父母将其描述为“谷仓食品”。这真的很伤心,因为这次经历我什至不想再去欧洲了!
Passports Travel 回复2026-06-25
We are very sorry to hear that this portion of your tour has felt so difficult and disappointing, particularly during the exceptional heat wave affecting France.
The safety and well-being of our travelers are always our highest priorities, and we are taking the concerns you've shared very seriously. Our operations team has been actively working with our overseas partners, local guides, and ground suppliers to review the situation. We have also arranged for an additional Tour Director to join the group to provide extra logistical support for the remainder of the tour. As the group continues to St. Malo, temperatures are expected to be a bit cooler than those experienced in Paris as well.
In addition, our team is actively coordinating with restaurants, attractions, and other local partners to make adjustments wherever possible, including confirming meal arrangements for travelers with dietary requirements and identifying opportunities to adapt the itinerary in response to the extreme weather conditions.
We understand how physically demanding Paris can be, particularly during extreme heat. While the city's restrictions on motorcoach circulation, parking, and access mean that walking and public transportation are sometimes unavoidable, we expect our teams to adapt when conditions warrant by adjusting the pace, incorporating additional rest and cooling breaks, and minimizing unnecessary exposure to the heat whenever possible.
We are also reviewing the concerns you raised regarding your Tour Director's professionalism and the report of a traveler becoming unwell. We are investigating each of these matters with our local team so we can fully understand what occurred and address any issues appropriately.
Our goal is to provide every group with a safe, enjoyable, and memorable educational travel experience. We are genuinely sorry that this has not been your experience so far, and we remain focused on supporting your group throughout the remainder of the tour while carefully reviewing the concerns you've raised.
J
Jennifer Wade · 写过 1 条评价 · 体验于 2026-06-11 ·
★★★★★
作为老师和小组长
作为一名教师和领队,我在 Passports Tour Company 的经历自始至终都非常出色。预先计划过程顺利而简单,有多种旅游选项可供选择。他们提供了有用的小册子和会议指南,这使得组织学生和与家人沟通变得更加容易。
在整个过程中,他们的团队始终给予支持。他们定期检查并在需要时提供帮助。我总是感觉消息灵通,充满信心,一切都步入正轨。
旅行体验本身超出了预期。我们的航班是直达的,这使得学生团体的旅行更加轻松。这些酒店位于市中心,步行即可到达大多数主要景点,使我们能够充分利用时间并充分体验目的地。
我们的导游很专业,知识渊博,而且非常乐于助人,确保一切顺利进行。当地导游很有吸引力,谈吐得体,并为我们参观的每个地点提供了有意义的见解。旅行中包含的餐点非常美味且种类丰富,受到学生们的赞赏。整个旅程的交通干净、舒适、高效。
总的来说,Passports Tour Company 满足了我们的所有需求,甚至更多。我强烈推荐它们给任何计划学生旅行体验的教育工作者。