MicroGenDX

Hi Tad, thank you for your feedback and recommendation! We're glad we could deliver a fast turnaround and impactful testing experience.

Hi Paul, thank you for choosing MicroGenDX's NGS testing to support your health journey. Rest assured, your sample is in good hands as our lab processes it. If you'd like to confirm that your sample has been received, please don't hesitate to reach out to us at 1-855-208-0019 or email us at [email protected].  We're happy to give you an update on your sample's status. Once your results are ready, we can also help walk you through them and connect you with a doctor to review them.

Hi Connie, thank you for sharing your feedback with us! We're glad that you've had a straightforward sample collection and smooth experience with us so far. If you have any questions on your results or want help to find a provider, feel free to call our Customer Service at 1-855-208-0019.

Hi Robert, we appreciate your feedback. We apologize again that your order was delayed, but we're glad our team could resolve the issue quickly once you reached out. We hope your experience provided the answers you were looking for. We'll use your feedback to improve our shipping processes going forward.

Hi Edward, thank you for sharing your experience with us! We're glad we could provide you with a solid testing experience. We wish you good health.

Hi Inga, thank you for informing us of this issue. We sincerely apologize for the login issues you've dealt with and how that's impacted your testing experience and delayed your results. We want to make this right as quickly as possible. Please call our Customer Service team at 1-855-208-0019 at your earliest convenience. They are available from M-F, 8 AM to 8 PM Eastern time. We appreciate your patience and look forward to making this right.

3:38 PMClaude responded: Hi Barb, thank you so much for your continued trust in us to support your health journey!Hi Barb, thank you so much for your continued trust in us to support your health journey! We're thrilled to hear that our testing has helped identify some hard-to-find infections and support proper treatment selection. You also make an important point about antibiotic resistant infections. From UTIs to infected wounds, drug-resistant infections are on the rise. That's why we include drug resistance analysis in the results so we can better help doctors fight the problem. We truly appreciate you sharing your experience and look forward to being here whenever you need us.

Hi Lucrecia, thank you for sharing your experience with us! It stopped us in our tracks. Knowing our testing played a part in helping you get the answers and care you needed in such a serious situation is exactly why we do what we do. We're so glad you're recovering, and we wish you continued health!

Hi Robin, thank you for your feedback! We're glad the website and ordering process was smooth and straightforward for you. Wishing you good health!

Hi Deni, thank you for your feedback! We're glad the instructions were easy to use and that your sample collection process went well. We hope the results provide the answers you're looking for!

Hi Gretchen, thank you for your kind words! We're glad the testing met your expectations. Wishing you good health!

Hello John, We are very sorry to hear of these issues you are experiencing. Our systems show that your kit was delivered on 5/22; please contact us at 1-855-208-0019 so that we can confirm delivery and address any other issues you may have. We'd like to know more about your experience and how we can improve. Thank You.

Hi JP, thank you for sharing your experience! We're glad our testing may have shed light on a long-standing issue that regular testing had overlooked. We hope it leads to the answers and the relief you've been looking for. Wishing you good health!

Hello Steven, we always hate to hear about experiences like these. Final negatives are possible and test results can be influenced by a wide range of factors, like sample collection timing, antibiotic or supplement use, or collection protocol. Please contact us again to review your results, we'd like to know more about your situation and find a possible resolution. We hope to hear from you soon! Thanks

Hi Alisha, thank you for sharing your experience! We're thrilled the results arrived quickly and that antibiotic resistance reporting could deliver meaningful direction for your care. We'll pass along your kind words to our Customer Service team. Wishing you good health!

Hi Fred, thank you for your feedback! We're glad our Customer Service team could get the registration sorted out for you quickly. We'll pass your feedback along as we continue to improve the online registration experience.

Hi Penny, thank you for your continued trust in MicroGenDX over the years! It means a great deal to know our testing has provided consistent reassurance and clarity for your health. Wishing you good health!

Hi Tariq, thank you for your feedback! We're glad the process was smooth and satisfactory from start to finish.

Hi Cindy, thank you for sharing your story with us and for your continued trust in MicroGenDX! We're glad our testing has consistently delivered results that go beyond standard testing, and produced the answers you're looking for. We're also pleased to hear that the process has been easy to navigate and we appreciate your recommendation. Wishing you good health!

Hello Cynthia, we aren't sure if you had a favorable experience or not based on this review. We'd like to make sure that you are satisfied with your test results, so please reach out at your earliest convenience. Thanks!