PawChamp 回复2026-08-03Dear Сustomer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling this way.
We understand how concerning it can be to see a charge on your card that you weren't expecting. At PawChamp, subscription purchases are processed only after a customer completes the checkout process, where the subscription terms—including the renewal price, billing frequency, and automatic renewal—are presented before the payment is finalized. We also understand that these details can sometimes be overlooked, which is why we'd like to review your individual case carefully.
Please reach out to us, and I'll personally review your case, investigate all of your concerns, clarify the charges, and work with you to find the best possible resolution.
You can easily reach us through any of the following ways:
1. Email us directly at [email protected]
2. Submit a request via our contact form: https://www.paw-champ.com/contact
3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
We look forward to resolving this for you promptly.
PawChamp Team 🐾️