PawChamp (paw-champ.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
Brief and to the point, and loving the positive affirmations as well.
Reply from PawChamp2026-08-09
Dear Customer,
Thank you for your review!
We're so glad to hear that you're loving the positive affirmations in our program! That's exactly what we aim to deliver - a straightforward, supportive approach that keeps you motivated throughout your training journey with your furry friend. Your kind words mean so much to us and inspire our team to keep doing what we do best.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Ave has been extremely amazing to work with. She is helping me along very closely with my new pup. Great ideas and great outcomes. Thank you so much!
Reply from PawChamp2026-08-09
Dear Customer,
Thank you for your wonderful review!
We're thrilled to hear that Ave has been such an exceptional support for you and your new pup! It's fantastic to learn that her personalized guidance is helping you both make great progress together. Seeing our Experts connect with customers and deliver real outcomes is exactly what drives our passion at PawChamp. We're so grateful for your kind words and excited to follow your journey with your furry friend!
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Hazel really gets what we have going on and has given us actionable steps to start with along with follow up.
Reply from PawChamp2026-08-09
Dear Bridgett,
Thank you for your wonderful review!
We're thrilled to hear that Hazel has been able to provide you with actionable steps and meaningful follow-up support. It's exactly this kind of personalized guidance that we strive for at PawChamp, and we're so glad it's making a real difference for you and your furry friend. Your confidence in the process means the world to us!
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
P
Paul Howe · 4 reviews · Experienced 2026-01-31 ·
★★★★★
I elected for a 28 day trial at a cost…
I elected for a 28 day trial at a cost of £25. I thought that was it. I used the APP for a few days but did not find it useful compared to training i was currently doing. 4 months later Paw Champ took a Payment in May and July for nearly £70 with out my permission, no acknowledgement, confirmation, email or notification on the App - I dont know what the money is for and very unhappy. I have raised a complaint, cancelled future payments - Paw- Champ have said i subscribed to ongoing members (auto renewal) which is news to me. No way of checking or confirming??? They have offered a 50% refund which i have declined. Since then i am getting auto reminders but no resolution. I would not use this firm again as you do not know what you have signed up to and they just take money from your account without confirmation, receipt. I find this sneaky and not to be trusted - As i have not had money back i am now seeking a charge back from credit card company
Reply from PawChamp2026-08-10
Dear Paul,
Thank you for sharing your feedback.
We are genuinely sorry for the frustration and uncertainty this situation has caused, particularly around the renewal charges, understanding the subscription, and the time it has taken to reach a resolution.
I completely understand why receiving unexpected charges after you had stopped using the app would be upsetting. I can see that you’ve already been in contact with our team, and I’m personally following up on your case regarding the charges and refund so we can get this properly resolved rather than leaving you waiting.
Please check your inbox when you have a moment - I’ve sent you an email directly with a further update. I hope we can clear everything up for you and leave you with a much better experience of our support. 🐾
You can easily reach us through any of the following ways:
1. Email us directly at [email protected] (mailto:[email protected])
2. Submit a request via our contact form: https://www.paw-champ.com/contact
3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
We look forward to resolving this for you promptly.
PawChamp Team 🐾️
Gave me the link to the lesson I need and couldn’t find.
Reply from PawChamp2026-08-09
Dear Customer,
Thank you for your review!
We're so glad our team could help you find the lesson you were looking for! Your satisfaction is our priority, and we're thrilled that we could quickly point you in the right direction. It's feedback like this that reminds us why we're passionate about making PawChamp an easy and supportive platform for all our users.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Works amazing the agents you can talk to have lots of tips you can use my dog now knows a lot of tips
Reply from PawChamp2026-08-09
Dear Zac,
Thank you for your amazing review!
We're thrilled to hear that you're having such a wonderful experience with PawChamp! It's fantastic that your dog has learned so many helpful tips from our agents. Seeing your furry friend progress and develop new skills is exactly what motivates our team. We're so glad our experts could provide you with practical guidance that's making a real difference for you both.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Lily, from Customer Service, is fantastic.She has been extremely helpful.
Lily provided excellent customer service, I could not have asked for a more helpful person!
Reply from PawChamp2026-08-08
Dear Customer,
Thank you so much for your wonderful review!
We're thrilled to hear that Lily provided you with excellent customer service. Your kind words mean the world to us and to Lily – knowing that our team members are making a real difference in your experience is exactly what drives us at PawChamp. We're committed to maintaining this level of support for all our customers and their furry friends.
If you have any questions or need further assistance, please don't hesitate to reach out!
Best regards,
PawChamp Team 🐾
n
nan · 1 review · Verified · Experienced 2026-08-08 ·
★★★★★
I did not want this subscription
I did not want this subscription, and got it cancelled within an hour of my email.
Reply from PawChamp2026-08-08
Dear Customer,
Thank you for your review!
We're so glad we could quickly resolve your subscription concern. Your feedback about our responsive customer service is greatly appreciated, and we're committed to making sure every interaction with PawChamp is smooth and hassle-free. We truly value your business and hope to serve you better in the future if needed.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Dear Customer,
Thank you for your review!
We're delighted to hear that you found PawChamp quick and easy to use! Making the experience seamless and straightforward for our community is something we're really proud of, and we're thrilled that it's working so well for you and your furry friend.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
A
Andrew · 7 reviews · Experienced 2026-06-30 ·
★★★★★
Completely useless
Completely useless. Customer service is a joke and there subscriptions break Canadian laws about notice for renewals. The 5 star reviews must be bots.
Reply from PawChamp2026-08-08
Dear Andrew,
Thank you for sharing your review. I’ve sent you an email so we can look into your situation personally, so please check your inbox when you have a moment.
We understand how frustrating it can be when a renewal comes as a surprise, and we’d be happy to clarify how our subscription works. The trial duration, renewal date, renewal price, and automatic renewal information are shown on the checkout page before payment is confirmed. Customers can also cancel before the renewal date to prevent further charges.
We take our customer support seriously and review each case individually, including refund requests where appropriate. As for our reviews, they come from real customers who choose to share their own experiences with PawChamp.
I'm always happy to review a specific case and address any concerns directly.
You can easily reach us through any of the following ways:
1. Email us directly at [email protected]
2. Submit a request via our contact form: https://www.paw-champ.com/contact
3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
We look forward to resolving this for you promptly.
PawChamp Team 🐾️
Hazel was able to capture the problem easily and make some useful suggestions for both management and training
Reply from PawChamp2026-08-07
Dear Maggie,
Thank you so much for your wonderful review!
We're thrilled to hear that Hazel was able to identify the problem so quickly and provide you with practical suggestions for both management and training. Our Experts take pride in offering personalized, actionable guidance tailored to each dog's unique needs, and it's fantastic to know that her insights are making a real difference for you and your furry friend. Your feedback truly motivates us to continue delivering the expert support that makes PawChamp special.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Strict, simple advices. No extra. And really understand our problem.
Thanks.
Reply from PawChamp2026-08-07
Dear Susanna,
Thank you for your wonderful review!
We're so glad that our straightforward, practical approach to training advice resonated with you. It's incredibly rewarding to know that our team truly understood your concerns and provided exactly what you needed without unnecessary complications. Your appreciation means the world to us and motivates us to continue delivering clear, effective guidance for you and your furry friend.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
I recently had a concern during the registration process for the puppy/dog training course through Paw-Champ. Upon realising I had entered an incorrect email address, I promptly contacted the support team for assistance. I was very pleased with their prompt response time. Although there was a brief period of confusion regarding my email address, the issue was efficiently and effectively resolved. I am now looking forward to commencing the course and am confident in the positive experience I've had with the support system.
Reply from PawChamp2026-08-07
Dear Michelle,
Thank you so much for your wonderful review!
We're thrilled to hear that our support team could assist you so quickly with your registration concern. Your kind words about our prompt response and efficient resolution mean the world to us – that's exactly the level of service we strive to provide every day. We're excited that you're ready to begin your puppy/dog training course, and we're confident you'll have a fantastic experience with PawChamp. Our team is here to support you every step of the way!
If you have any questions as you get started – please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Eva was very helpful and listened very carefully to the problems I was having. She gave great advice and was able to adapt the advice she gave me to help with other problems. Thank you Eva for your help 😃👍
Reply from PawChamp2026-08-06
Dear Deb,
Thank you for your wonderful review!
We're so glad to hear that Eva was able to provide you with helpful and thoughtful support. It's fantastic that she took the time to listen carefully to your concerns and adapted her advice to address multiple issues. Your feedback truly means a lot to us and shows exactly what we strive for at PawChamp - personalized, attentive care for every customer.
If you have any questions in the future, please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Available for great advice sessions. Very very helpful and personable.
Reply from PawChamp2026-08-06
Dear Debra,
Thank you so much for your wonderful review!
We're thrilled to hear that our advice sessions have been so helpful and that you found our team to be personable and supportive. Creating a warm, welcoming environment where customers feel genuinely cared for is at the heart of what we do at PawChamp. Your kind words mean the world to us and motivate our entire team to continue delivering the best possible experience for you and your furry friend.
If you have any questions or need further assistance in the future, please don't hesitate to reach out!
Best regards,
PawChamp Team 🐾
After talking to Anna I better understand why my puppy is doing what he is doing and how to correct his behavior. Thank you !
Reply from PawChamp2026-08-06
Dear Customer,
Thank you for your wonderful review!
We're thrilled to hear that Anna was able to help you better understand your puppy's behavior and provide you with practical solutions for addressing it. Our experts are passionate about empowering pet parents with the knowledge and tools they need to build a stronger relationship with their furry friends. It's incredibly rewarding to know that our guidance made a real difference for you and your pup!
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
J
JA · 1 review · Verified · Experienced 2026-08-06 ·
★★★★★
My request was handled quickly and…
My request was handled quickly and effectively even though I didn't immediately have all of the information needed to do so. The support staff kept in contact with me, requesting what they needed to fulfill my request until it was completed.
Reply from PawChamp2026-08-06
Dear Customer,
Thank you for your review!
We're thrilled to hear that our support team could assist you so effectively. It's wonderful to know that even when all the information wasn't immediately available, our team stayed in touch and worked through the process with you until everything was completed. That kind of responsive and collaborative support is exactly what we strive for at PawChamp, and we're so glad it made a positive difference for you.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
L
Lana · 2 reviews · Verified · Experienced 2026-08-06 ·
★★★★★
My request for cancellation was handled…
My request for cancellation was handled quickly and respectively. My home environment changed abruptly and made it impossible to work with my dog at this time. Thank you very much for your curtesy.
Reply from PawChamp2026-08-06
Dear Lana,
Thank you for your review!
We're grateful for your kind words about how we handled your cancellation request. We completely understand that life circumstances can change unexpectedly, and we appreciate you giving us the opportunity to work with you and your furry friend. Your satisfaction and peace of mind matter to us, and we're glad we could make the process smooth and respectful during this transition.
If you have any questions in the future - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Dear Diane,
Thank you so much for your 5-star review!
We're thrilled to hear that you found PawChamp very helpful! Your positive feedback means the world to us and motivates our team to continue delivering excellent service to you and your furry friend. We truly appreciate your support and look forward to continuing to help you on your training journey.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
I did try to cancel a month or two ago and was still charged for this last month. I did request a cancellation again and it was taken care of immediately. The instructions were great but we no longer have the dog. He needed a more active family.
Reply from PawChamp2026-08-06
Dear Ingrid,
Thank you for sharing your review.
I'm glad we were able to resolve your cancellation request promptly, and I truly appreciate your kind words about our training instructions.
I'm also sorry to hear that your dog is no longer with your family. That couldn't have been an easy decision, and I hope he's thriving in a home that's the right fit for his needs.
I have also emailed you to summarize your progress, so please check your email whenever you have time.
If you ever decide to adopt a new dog, you can easily reach us through any of the following ways:
1. Email us directly at [email protected]
2. Submit a request via our contact form: https://www.paw-champ.com/contact
3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
We look forward to resolving this for you promptly.
PawChamp Team 🐾️