Dear Gary ,
We're sorry to hear about your concerns regarding the shipping charge. We'd like to clarify that all order details, including the product price, shipping fee, and final total, are displayed for review before payment is completed.
The shipping fee is calculated only after the delivery address is entered, as it depends on the destination and shipping method selected. We certainly do not intend to hide or misrepresent these charges, and customers always have the opportunity to review the complete order summary before deciding whether to proceed with payment.
I would love to look into this further for you and assist as best as I can. Unfortunately, I am unable to locate your order in our system with the details you have provided here. Could you please email us with the title Urgent - TrustPilot - [Order number]. Our agent will get back to you promptly.
Looking forward to hearing from you soon.
Dear Sharon,
We're glad to hear that you were happy with the quality of the shirt and that we were ultimately able to provide a solution that met your needs.
We would also like to clarify that, as each item is made to order, our production team creates personalized products based on the customization details submitted with the order. For this reason, we always recommend reviewing the preview and all personalization details carefully before completing the purchase to help ensure everything is exactly as intended.
Thank you again for your feedback and for giving us the opportunity to make things right. We truly appreciate your support and are delighted to hear that you would consider ordering from us again.
