很明显我的猫出了问题。使用在线兽医帮助选项后,我们带她去看兽医。她被误诊了,所以她的病情非但没有好转,反而变得更糟。几天后,我再次联系了在线兽医,他告诉我带她去看兽医。我因为刚刚支付的账单而犹豫不决,因为除了 pawp 的紧急保护之外,我没有其他保险。我的妻子因为周六深夜而最终找到了一名急诊兽医,并收留了她。然后她被诊断出患有癌症,只剩下几天的生命了。我的妻子选择带她回家并服用药物来安慰她,因为没有人知道她的病情有多严重。周日早上,每个人醒来都知道安娜贝丝即将去世。 2天后她去世了。我对我一直支付额外费用的紧急保护提出了索赔。该公司声称在紧急情况下最多可支付 3,000 美元。我们的兽医费用不到 1000 美元,因为他们对部分账单进行了折扣。她于 6 月 9 日去世。我要么在同一天提交申请,要么在第二天提交申请。 Pawp 不断地来回要求我提交我已经提交的文件,并一遍又一遍地向他们解释这一点。在这种荒谬的例行公事多次拖延之后,我开始相信这实际上是一场骗局。今天,7 月 13 日,我的索赔被拒绝,因为“安娜贝丝的症状和表现不被认为是危及生命的紧急情况,因此不在紧急保单的承保范围内。”所以显然致命的癌症不会危及生命!这当然证实了我对骗局的怀疑!对我来说已经太晚了,但也许我可以阻止其他人在谎言上浪费金钱。作为 Walmart+ 会员,您可以免费获得 Pawp,包括在线咨询。如果你有的话,就充分利用这一点,但不要为任何认为他们会帮助你的事情付钱给他们。
Pawp 回复2026-07-14Losing Annabeth so suddenly, and with so little time to prepare, is heartbreaking. We're truly sorry for your loss, and we recognize how stressful the back and forth over documents must have felt during an already painful time. To clarify, claim decisions are made by the claim administrator based on the terms of the policy, not by Pawp. If you believe the determination was incorrect, you have the right to appeal. Please, send the documentation in support to your appeal and the administrator will handle it accordingly. Please reach out to [email protected] if you are not sure how to proceed and our team will assist you with that. Annabeth was clearly deeply loved, and we're grateful your family did everything they could to keep her comfortable in her final days.