Petcube

Hi Michael, Thank you so much for taking the time to share such wonderful feedback about your new Petcube Fountain! We're especially happy to hear that you find the cleaning "easiest cleaning ever" and that you can go a full month between light cleanings – that's fantastic! Your observations about the impressively subtle UV light and the vast reduction in biofilm are incredibly valuable and truly highlight the benefits we aim to deliver. We truly appreciate your support and your keen eye for detail. Feedback like yours is invaluable to us and motivates our team to continue innovating. If you ever have any questions or need anything at all, please don't hesitate to reach out. Sincerely, Petcube Team

Hi, Thank you for providing such detailed and honest feedback about your experience with our product. We understand your frustration, especially after two devices failed within such a short period, and we sincerely apologize for the experience you've had. This is completely unacceptable, and definitely not the quality or reliability we aim for. We have reached out to you via email as well and offering an alternative resolution to address this issue. We want to sincerely apologize again for the severe inconvenience, disappointment, and stress our product has caused you. Sincerely, Petecube Team

Hi Julie Thank you so much for sharing your wonderful feedback about your Petcube camera! We're absolutely delighted to hear that you love being able to check on your fur kids while you're at work, and that you find the audio control and the scanning features so useful. That peace of mind is exactly what we aim to provide! If you ever have any questions or need assistance, please don't hesitate to reach out. All the best, Petcube Team

Hi Hannah, We are truly sorry to hear about your extreme dissatisfaction and the frustration you've experienced with your Petcube device. We understand that your camera stopped working shortly after purchase, and we sincerely apologize that this issue remains unresolved. We also understand your feelings about the process of providing a receipt, especially for a gift, and the difficulty your mother faced. We regret that this added to your inconvenience. We want to clarify the situation regarding the replacement: To process a free-of-charge replacement, we do require proof of purchase to verify the warranty status and purchase date. This is a necessary step in our process to ensure that replacements are provided for devices within their warranty period. While we understand that bank transactions can show a purchase, we typically need documentation that clearly identifies the product itself, such as an itemized receipt or order confirmation. We apologize that we were unable to process a replacement without this verification, and that this led to the perception that nothing was done to resolve your issue. We regret that your product stopped working for no apparent reason, and we certainly do not want you to feel harassed by promotional coupons. We will ensure your preferences regarding future communications are noted. Your feedback about our product quality and customer service process is invaluable. We are constantly striving to improve, and your comments will be shared with the relevant teams for review. Sincerely, Petcube Team

Hi Kylie, What fantastic news! We're absolutely thrilled to hear your Petcube cameras are back up and running smoothly. It sounds like you had a really frustrating time getting things sorted with your new modem, and we're so glad our team could step in and provide the solutions your internet provider couldn't. We pride ourselves on offering comprehensive support, even when the issue might seem outside our direct product functionality, and it's wonderful to know that approach helped you. We also truly appreciate you highlighting that we didn't push for an upsell. Our main goal is always to get your current products working perfectly for you, and your feedback confirms we're on the right track. Thanks so much for taking the time to share your positive experience. We're here if you ever need anything else! All the best, Petcube Team

Hi Angela, Thank you for your fantastic feedback! We're absolutely delighted to hear that you found your Petcube so easy to set up – that's exactly what we aim for! We truly appreciate you taking the time to share your positive experience. If you ever have any questions or need anything at all, please don't hesitate to reach out. All the best, Petcube Team

Hi, Thank you so much for your fantastic review! We are absolutely thrilled to hear that you love your Petcube cameras and find them better and easier to access than other brands. It's wonderful to know that you're enjoying them so much that you plan to add two more to your collection! We truly appreciate your support and are delighted that Petcube is providing you with such a positive experience. If you ever have any questions or need assistance as you expand your Petcube setup, please don't hesitate to reach out. Warmly, Petcube Team

Hi Marcella, That's wonderful to hear! We're so glad you found Petcube to be a great value and that you experienced an easy setup and high-quality video. Thanks for the positive feedback! Best regards, Petcube Team

Hi Ace, I am sorry, that sounds incredibly frustrating! We definitely want to help you get your Petcube working reliably without having to go through the setup process repeatedly. That's certainly not the experience we want you to have. Could you please tell us a bit more about what's happening? For example: Which Petcube model do you have? How often are you finding that you need to redo the setup? What steps are you taking when you set it up? Are you seeing any specific error messages or lights on the device? Have you tried connecting to a different Wi-Fi network? Please reach out to [email protected] for us to further assist you with your concern. Once we have a better understanding of the issue, we can provide specific troubleshooting steps to get your camera back up and running smoothly. We're here to help resolve this for you! Sincerely, Petcube Team

Hi Lidia, We're so happy that you took your time and ultimately chose Petcube to keep an eye on your fur babies, especially your energetic puppy. It sounds like you're really enjoying the great audio, video quality, wide field of view, and the easy setup. It's wonderful to know that the pet-specific features are making a difference for you. We designed Petcube with our furry friends in mind, and your high recommendation means the world to us! Thanks for sharing your positive experience! All the best, Petcube Team

Hi Lynn, Thank you so much for your wonderful review! We're thrilled to hear that you're really 'liking' your Petcube cameras and that they work so well for you, allowing you to communicate with your critters when you're away. It's fantastic that you have three already and are planning on getting more! We appreciate your support and are delighted that Petcube is helping you stay connected with your furry friends throughout your home. If you ever have any questions or need assistance as you expand your Petcube family, please don't hesitate to reach out. All the best, Petcube Team

Hi Candace, We're very sorry to hear about the issues you experienced with your Petcube device and the frustration with our customer service process. We understand that having to purchase a new adapter is an added inconvenience, and we apologize for that. Kindly contact [email protected] and provide your proof of purchase of the new adapter for us to reimburse it. Thank you for bringing these issues to our attention. We hope to resolve the adapter cost for you and improve your overall experience with Petcube. Sincerely, The Petcube Team

Hi Mehdi, We're sorry to hear about the issues you experienced with the Petcube product. We understand that the treat dispensing and voice quality weren't satisfactory, and that your dog was scared of it. That's definitely not what we intend. We're committed to trying to address your concerns and improve our products based on customer feedback. Thank you for sharing your experience. Sincerely, Petcube Team

Hi, Thank you so much for sharing your feedback on the Petcube Tracker! We really appreciate you taking the time to let us know about your experience. We're thrilled to hear that you found the setup so easy! Furthermore, we designed it that way to make it as convenient as possible for pet owners. And we're especially glad you're enjoying the sound option for recalling your Vizsla - that's a great use for it! We also appreciate your honesty about the GPS accuracy. It's helpful to know that you've noticed the consistent "2 blocks away" issue on your walks. While you've found a workaround by comparing mileage, we understand that this isn't ideal. We are continuously working to improve the accuracy of our GPS tracking, and your feedback helps us prioritize those improvements. It's fantastic to hear that the tracker is otherwise accurate and useful for your high-energy Vizsla! That's exactly why we created it – to give owners peace of mind and insights into their pet's activity. Thanks again for sharing your detailed thoughts. We value your feedback! Sincerely, Petcube Team

Hi Lois, Thank you so much for sharing your experience and for your kind words. It's truly rewarding to hear how much peace of mind the Petcube Cam brings you while caring for your foster kittens and pet cats. We're thrilled that you've found it to be such a valuable tool, and we're especially happy that you've expanded your Petcube family to five cameras! We're committed to providing affordable and user-friendly products that help pet parents stay connected to their furry friends. Your feedback reinforces our mission and motivates us to continue improving. Thank you again for your support and for taking the time to share your positive experience. We appreciate you choosing Petcube! Sincerely, Petcube Team