Petcube (petcube.com) has a 3.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 26% give 1 star; The business has replied to 33% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-10.
Purchased a small petcube frim TSC and it worked good for a month and then stopped working. It was pass the 30 day return so contacted the company directly and they gave me things to try but none of them worked. They wre going to offer to send me a new one until they found out that i lived in Canada and informed they don’t service anyone outside of the U.S. why do they even sell them in other countries? Would never purchsse any of their products again!!!
I really like that I can check on my dogs while I cant be their but I have some issues when it comes to the app itself and the subscriptions. One issue I have is the microphone picking up sound coming from the dog's end of the call and causing a terrible screeching that scares my dogs. The other issue i have is I dont have the money to pay for the subscription monthly or yearly, if anything I wish I could pick one item out of the entire package to pay for at a cheaper price than the full package for instance I would like to only have notifications rather than all 7 perks. Just a suggestion that I think people in my situation would appreciate, but overall a great product especially if you have the money!
rubbish camera won't let you connect half the time it's a real hit and miss camera that costs a fortune and the treats cone out so aggressively my little sausage is scared of it now. Nice idea, poor delivery and even poorer app
AVOID! At some point my Petcube cam was disconnected, and I couldn’t reconnect it. At the same time my subscription didn’t show under my account; however, Petcube has continued to charge my credit card and I cannot unsubcribe (since it seems I don’t have a subscription). I have tried contacting Petcube several times over a month and receive no reply. I need to order a new credit card since there is no other way to stop them charging me.
Absolute waste of money, unless your prepared too pay a high monthly subscription fee there is no point, it’s just an expense camera you can go on live on your phone anytime and view that is it!!! Unless you pay the monthly fee you cannot have alerts or video recording playback there are so many other cheaper options out there where you get free alerts SD card recording, the trouble with this when I brought it from curry’s there was no mention of monthly subscriptions especially at a high price I would have took it back but I damaged the box
Over communication by staff along with confusing answers to my learning how to install petcam, causing me to eventually give up and return the product.
Really pleased with the pet cube. I haven’t used the treat function yet, as one of my dogs is recovering from surgery. It’s great to be able to see and hear them when I’m gone. I’ve tried two other cameras and Petcube is the best, has the best camera angles and features.
Great price and does exactly what I need it to do!
The company has a great and reasonably priced product. It is easy to set up. If you happen to need any assistance they are ready and able
Forced to pay for subscription to use it, won't let you cancel your subscription without eeking an extra month's money out of you. Honestly getting sick of these subscription services, changing to a camera I can use outright no extra costs
It’s not what I expected from a pet camera I would like to return it please let me know how I go about returning this product to you for a refund that’s all I want
Hi Everytime I have a question or a problem… Petcube Team are there to help and support me in any manner. And the Petcube 2 lite bundle is the best camera I’ve ever used.
Very disappointed. Yes another device with costly subscription. Kept it a few days- it missed every event I actually needed it for and no way to scroll back through the evening - no SD card slot, no continuous recording. I will be returning it
I had a problem with my Petcube tracker and I reached out to customer service. Not only did they respond quickly, but they were extremely nice and kept me updated with the status of my case. When we weren't able to fix the problem with my tracker (a problem with the silicone case only) , Petcube sent out a whole new tracker! It's so refreshing to see that there are still companies that strive to offer excellent customer service. They now have a customer for life!
Ur product is not working. I've sent NUMEROUS emails and have NOT gotten a response. I want to return the product before warranty expires, but you do not provide a return address or a phone number, and are NOT responding to my emails. Horrible customer service.
This was my first order here. it was pretty smooth but the product was kinda meh. not terrible but not what I dreamed about. probably use it again if I have to.
I have emailed pet Uber twice asking for return details. The GOS trackers is wsy too large for my tiny puppy. I have not received any reply from the company. Product is great but customer service is not
No there but doing well they don't a phone number to call and I've send emails no respond
Friend went in my room to test camera while I was at work and it didn't turn on or notify me.
The camera is great.I can see and talk to my cat
61 reviews matching