Petcube

Hi Nicole, We understand your concerns regarding the camera's behavior and the distressing experience you described. Regarding the periodic reboots of your Cam360, this is a normal operation. The camera is designed to reboot itself approximately every 24 hours, plus a random additional period of up to 60 minutes, to maintain system stability and optimize performance. Sometimes, after a reboot or unexpected shutdown, the camera may perform a brief recalibration, which could involve some movement. This is a standard procedure and not usually a cause for concern. Regarding the location information shown in the app, it's important to understand how IP addresses and internet routing work. An ISP (internet service provider) often has a large private network between your home and the broader internet. The IP address shown in the app typically points to the geographic location where your connection reaches the internet backbone, not necessarily your exact location. If you have a static IP address from your ISP, this location will generally remain consistent. However, if your ISP assigns you a dynamic IP address, they may route your connection through different backbone connection points to manage network traffic. This means you might be assigned different IP addresses, each associated with a different backbone connection point. As a result, you could see varying locations in the Petcube app as your internet service provider reroutes your connection. This variation in reported location does not necessarily indicate unauthorized access. We strongly recommend contacting our support team directly at [email protected], so we can investigate your specific situation in more detail. We will do our best to assist you in securing your camera and account. Furthermore, we understand this experience has been unsettling, and we appreciate you bringing it to our attention. Your feedback is invaluable as we continuously strive to improve our products and services. Sincerely, Petcube Team

Hi Jon, We understand your frustration regarding the features mentioned in our FAQ and their current availability. We appreciate you bringing this to our attention. We are constantly evaluating and prioritizing our development roadmap based on a variety of factors, including customer feedback, market trends, and technical feasibility. While we appreciate the suggestions for the features you mentioned, we have other development priorities at this time. This means that the features you've inquired about are not currently scheduled for implementation. We are reviewing our FAQ to ensure it accurately reflects the current status of our product features. Your feedback is valuable to us in this process. While we cannot provide a specific timeline for any future development of these features, we will certainly take your input into consideration as we plan future updates. Thank you for your understanding. All the best, Petcube Team

Hi Margit, Thanks for taking the time to share your thoughts and feedback with us. We’re grateful for your honest review, and we’re glad you feel we’re on the right track! Please recommend us to your friends and family. All the best, Petcube Team

Hi Asia, I hope this message finds you well. Thank you for taking the time to leave us a 4-star review. We are happy to hear that you had a positive experience with us! Your feedback is incredibly valuable, and it helps us continue to improve our services. If you ever need any assistance or have further comments, please don't hesitate to reach out. Thanks again for your support! Best regards, Petcube Team

Hi Carlos and Suheily, We understand your concerns about the security of your cameras, and we want to reassure you that there are no signs indicating that your cameras have been hacked. Our systems are built with robust security measures to protect against unauthorized access. Here are a few key points to give you peace of mind: 1. End-to-End Encryption: Our cameras use advanced encryption technology, meaning only you and authorized devices can access the footage. 2. Security Alerts: If any unauthorized devices attempt to access your camera, you would receive a security alert from our system. 3. Regular Updates: We ensure that your system stays secure by providing regular software updates, which include security patches that protect against potential vulnerabilities. 4. Steps You Can Take for Additional Security: Change Passwords: Regularly update your account and Wi-Fi passwords with strong, unique combinations. Review Access Logs: We have an activity log, you can check when and where it was accessed. If you have any further concerns or questions, feel free to reach out. We are here to help and ensure your peace of mind regarding the security of your devices. Best regards, Petcube Team

Hi Peggy, Thank you so much for your kind words! We're thrilled to hear that you're enjoying the crystal-clear image and sound quality of our camera. Your satisfaction is our top priority, and it means a lot to us! All the best, Petcube Team

Hi Jessica, I hope this message finds you well. Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you had such a positive experience with us! Your feedback is incredibly valuable, and it helps us continue to improve our services. If you ever need any assistance or have further comments, please don't hesitate to reach out. Thanks again for your support! Best regards, Petcube Team

Hi John, I hope this message finds you well. Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you had such a positive experience with us! Your feedback is incredibly valuable, and it helps us continue to improve our services. If you ever need any assistance or have further comments, please don't hesitate to reach out. Thanks again for your support! Best regards, Petcube Team

Hi Sandy, I hope this message finds you well. Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you had such a positive experience with us! Your feedback is incredibly valuable, and it helps us continue to improve our services. If you ever need any assistance or have further comments, please don't hesitate to reach out. Thanks again for your support! Best regards, Petcube Team

Hi Elena, I hope this message finds you well. Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you had such a positive experience with us! Your feedback is incredibly valuable, and it helps us continue to improve our services. If you ever need any assistance or have further comments, please don't hesitate to reach out. Thanks again for your support! Best regards, Petcube Team

Hi Jeffrey, I hope this message finds you well. Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you had such a positive experience with us! Your feedback is incredibly valuable, and it helps us continue to improve our services. If you ever need any assistance or have further comments, please don't hesitate to reach out. Thanks again for your support! Best regards, Petcube Team

Hi Jet, I hope this message finds you well. Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you had such a positive experience with us! Your feedback is incredibly valuable, and it helps us continue to improve our services. If you ever need any assistance or have further comments, please don't hesitate to reach out. Thanks again for your support! Best regards, Petcube Team

Hi Emily, I hope this message finds you well. Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you had such a positive experience with us! Your feedback is incredibly valuable, and it helps us continue to improve our services. If you ever need any assistance or have further comments, please don't hesitate to reach out. Thanks again for your support! Best regards, Petcube Team

Hi Paula, Thank you for bringing your experience to our attention. For now, Petcube users can only access one camera at a time and go back to Home screen to access another. We're sorry to hear that you found our pet-specific features limited without a subscription. We're always looking for ways to improve and provide value to our customers. Your feedback is valuable, and we'll take it into consideration as we continue to develop and enhance our product. If there's anything specific you'd like to see improved or added, please let us know. We're here to help! All the best, Petcube Team

Hi Kim, Thank you for bringing your experience to our attention. We're truly sorry to hear about your dissatisfaction. We strive to provide the best products and service possible, and your feedback is invaluable to us. We understand the frustration this may have caused and would like to make things right. Could we discuss your concerns further? We're committed to resolving any issues you've encountered. Please reach out to [email protected] for further assistance. Sincerely, Petcube Team

Hi JennyLynn, Thank you for bringing your experience to our attention. We're truly sorry to hear about your dissatisfaction. We strive to provide the best products and service possible, and your feedback is invaluable to us. Please check your inbox as we have reached out to you via email to resolve the issues you are facing with the tracker. Looking forward to hearing from you and getting these resolved. All the best, Petcube Team

Hi Samantha, I hope this message finds you well. Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you had such a positive experience with us! Your feedback is incredibly valuable, and it helps us continue to improve our services. If you ever need any assistance or have further comments, please don't hesitate to reach out. Thanks again for your support! Best regards, Petcube Team

Hi Katia, We are grateful for your support, and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team

Hi Tracy, We are grateful for your support and we highly appreciate your feedback! I'm so glad we were able to help you resolve the audio issue. I'll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Best, Petcube Team

Hi Sash, Thanks for taking the time to share your thoughts and feedback with us. Experiences like yours are far too common, and we are happy that we were able to help you resolve it. Please recommend us to your friends and family. Best regards, Petcube Team