Petcube

2.0 out of 5 stars I recommend buying the camera, but I do not recommend paying even a penny for additional services.

With its good design and relatively low price, this product is not fully developed. After 15 years on the market, they could have already refined the product and set reasonable prices, rather than following our Ukrainian style (the fewer orders, the higher the price for additional services; we have to earn what we want, and that's how it works for you). So, the pros: 1. The price of the product is NOT high. 2. Good design. 3. Easy to install. 4. Excellent image quality. Cons: 1. The camera cannot be connected to an external speaker and data storage device 2. The camera cannot be connected to the internet via a cable (as everyone knows, Wi-Fi routers slow down the internet) 3. When playing with the laser, the laser does not keep up with the controller and often shines in the wrong direction 4. When the image is zoomed in, other functions stop working, including the laser, speaker, and microphone, and nothing can be turned on or off. 5. The automatic laser game is terrible; the laser shines anywhere but the floor. 6. The camera works for exactly two hours, after which it apparently goes into sleep mode and the app shows it as offline. The camera does not return to working mode even with a paid subscription to additional services (all possible error options and connections to different Wi-Fi networks and modems have been checked — the problem is on your side). 7. The paid version connects easily, but the option to disable it is hidden, for which you can expect a class action lawsuit. This manipulation works in Ukraine but not in the US and EU. Here, it is considered user deception. 8. Paid services are a good idea, but they work terribly. All notifications are the same: ‘Your dog has appeared in the camera's field of view,’ but there are no promised notifications (iPhone 14 Pro with the latest firmware) on specific topics. 9. Notifications may arrive when the camera is turned off, several hours after it has been turned off. 10. Why does video recording turn on when the user just wants to look at their pet? You have buttons to turn on recording. Maybe I don't want to record. On the other hand, automatic recording is useful, but I haven't seen a single camera device that charges money for recording. 11. The price for additional services seems to have been pulled out of thin air. Professional services for marketers are cheaper, so why pay here? For poorly designed services? 5-7 roubles is still acceptable for this crap, but 20 or even 40 is unjustified greed. In general, the conclusion is simple: the price of the camera corresponds to its quality, but the price and quality of additional services are terrible and scare people away from you. I recommend buying the camera, but I do not recommend paying them even a penny for additional services. The most important thing is that instead of dealing with negative feedback appropriately, their marketers simply try to delete reviews.

Pet Cube cameras work very effectively

Pet Cube cameras work very effectively. We originally had 3, then got a 4th and recently added a 5th so we can see our dog wherever she goes.

Never received answers

I aa getting charged twice a month and…

I aa getting charged twice a month and cannot get a response form PETCUBE.

It has worked perfectly no matter where…

It has worked perfectly no matter where I am. I can check on my pets at home. I even talk to them and they come up to the speaker

Easiest cleaning ever

I first reached out to inquire about their filters (they hadn't listed them yet) Prompt response explaining that my tech guy was going to reach up the chain. A month later they were listed, so I bought the fountain and filters. Absolutely love this product. The UV light is impressively subtle. The only reason I knew it was on, was the indicator light. While the biofilm isn't 100% eradicated, it is vastly reduced. I can go a full month before the product needs a light cleaning.

Great Customer Service, But the Camera Could use some modifications to be better

While initially unhappy with the product, CS reached out and was able to solve the main problem: twice failed cameras turn out to be an issue with the cable charging block set up and not the actual camera. Unfortunately, there are some things beyond the control of the camera. Good - it records continuously so you can watch your pet if you want. Bad - NO notifications (creating the need to actually have to watch your pets Good - Set up is pretty easy with the QR code Bad - Breaks and stops working permanently extremely quickly for a product that should last for years or at the very least a year. Turns out this was the charging block/cable and not the camera as Technical Agent was able to assist with. Good - easy to tilt where you need, but not great since the cord does limit this Bad - the LIGHTS are super annoying to the pet when they want to sleep at night so unless you constantly UNPLUG the device, don't have it near the sleeping area unless you want to have your pets annoyed by both the BLUE and RED lights. Good - Customer Service actually cares to resolve problems, and thanks to that, I have increased my rating up to a 4. Bad the device keeps RESETTING without notice to the MAKE SOUND when I turn on the camera. It is RANDOM and no way to stop it from happening. Sometimes it happens after a power failure, sometimes it just happens. I Feel that if I as the person who bought this camera wants to have NO sound notification and I set it that way it should STAY that way and not keep changing back to sound without my permission. It wakes up my pet. Now this probably wouldn't happen if there were the notifications that are advertised when you purchase the device, but nope, that is false since it in fact requires additional payments. These companies get you to purchase their products with certain promises, but then you get trapped into things when they either falsely mislead you into believing something or change it after the fact.

I like that I can check on my fur kids…

I like that I can check on my fur kids while I'm at work. I'm using the camera without a subscription so the video and audio is a little glitchy but I'm ok with it. I also like that I have control of the audio and that I can scan the room side to side and up and down. Great product.

DO NOT BUY

This company is extremely unprofessional and not customer friendly at all. They did not do anything for me when my cube stopped working for no reason. I said my petcube was broken that I purchased in November of 2024. They asked for a receipt which is ridiculous, but I asked my 68 year old mother to look for it. She sent me her bank transactions with the transaction on it, which is clearly not a receipt. I went to the Target we purchased the faulty petcube and was told Target doesn’t keep receipts for more than 60 days. Petcube did not send me a new petcube as I was told they would. I am very dissatisfied. Nothing was resolved and their product stopped working for absolutely no reason after less than a month of owning it. I will not be a revisiting customer and I find it extremely offensive they keep sending me coupons for their product that broke for no reason. I wish they would leave me alone unless they plan on sending me a new petcube.

Now they see!! (Cameras couldn't see my wifi network)

I had a change of modem and was having issues the petcube camera being able to see the 2.4 wifi. After trying everything with my internet provider I tried asking the petcube team for any ideas, even though it wasn't a camera problem. I'm very happy I did, the team were great. Gave me a number of options (not given by the internet company) about how to troubleshoot and figure out how to get my cameras working again. After getting them working, then not a couple of times and the team helping me through more options each time I'm very happy to say they are up and running!! I should also say, they could have tried to up sell me to a product that works on 5Ghz but they didn't and worked with me to get the products / camera's I had up and working. I think them very much in getting me back up and running as it was getting frustrating getting now help from the internet provider in regards to modem settings.

It was so easy to set up

It was so easy to set up. The picture is very plain. I could probably zoom in close enough to read mail on the table. Excellent very clear picture

Better than other camera

Better than other camera. Easy to access I love it! I got 3 camera i want to add 2 more.

Great value

Great value, easy to set up and use. Video is high quality.

Chinese garbage

Chinese garbage. If you don’t use this crappy camera frequently, you’ll have to do the entire setup process again and again. Terrible, disgusting, waste of time and money!!

Pet camera specifically designed for pets!

I’ve never had a pet cam before, so I took my time looking into many several indoor pet cameras to check on my fur babies, especially my now 11 month old puppy. After a while I came across Petcube. I looked into and I’m so glad I took my time. The audio, video, and field of view are great! Easy setup and there’s so many great features that make it a camera specially designed for monitoring pets. I absolutely highly recommended Petcube to anyone and everyone!

I really 'like these cameras

I really 'like these cameras. They work very well and even let me communicate with the critters when I'm not home. I have 3....plan on getting a few more for the rest of the rooms

horrible

horrible. do not buy. it stopped working after a month. it is hard to get customer service. you have to chat with them back and forth. and then I had to buy another adapter that I had to pay for.

Waste of money

I bought one of these fancy items, after a few weeks, you notice that you are not using it. Here, I detail why: It was throwing treats everywhere and my dog never could feel connected with the device, rather than that, he was scared of it. The quality of the voice was not also good as in so far as my dog did not care or react at all about hearing my voice through it when I was out. It ended up being a camera in the house, and well for a camera in the house the money we pay is much more than what we should. The rest of functions become useless. This is my experience, and may not suit everyone. Their customer service was good, and responsive, but my review is not for their customer service, which was again, excellent and prompt, but rather than that it is for the product they sell.

Exactly what I wanted.

Set up of this collar was a breeze! I love that you don't need wifi to set it up unlike most tracking collars. The only issue I have had is it says my dog goes to the same area every day on our walk. Which shows her going about 2 blocks away. However she does not go there. But I have checked the mileage and my route to my phone and the mileage is the same as my phone. It's weird. Now that I know that. I just ignore it. Other than that the tracker is extremely accurate. Even the sound option is great! It helps recall her when off leash so I'm not raising my voice to get her attention! The reason I got this collar is due to owning a high energy, far ranging vizsla. I wanted to check how many miles she was running off leash compared to my walk in our fields.

The Petcube = Peace of Mind…

The Petcube minicam enables me to easily supervise my foster kittens and my pet cats from afar. It's not expensive to buy and free to use. I've gone from owning just one to having 5. I highly recommend them.