PetScy

Thank you so much for taking the time to share your review, Angelo! We are so glad to hear that our product has brought your dog relief from itching and stands out as the best option you have tried. Helping our furry family members feel comfortable and happy is what we strive for every day! If you ever need anything or have questions in the future, our team is always happy to help. Warmly, PetScy Support Team

Dear Laurel, Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by this subscription order, and we truly appreciate your valuable suggestion regarding advance renewal notifications. We are always looking for ways to improve our customer experience, and we will absolutely share this feedback with our team. We want to make this right for you. Please reach out to our team directly at our support email address so we can locate your order (Reference number: 426681) and assist you with a cancellation, refund, or return for this shipment. We look forward to helping you resolve this quickly! Best regards, PetScy Support

Hey Jaqueline, I went into your order to provide refund your order the 15%. However, the 15% was discounted from the order. Did you use a different code? If not, the code was applied. Let me know, thanks Chris Founder

Hello Adrian, Can you please provide a few more details so I can look into this and see what happened? Our goal is to make cancellation as easy as possible, so if you had a difficult experience, I'd like to understand where the process broke down. Currently, customers can cancel in several ways: Email or call our support team (our contact information is printed on the bottle, product inserts, and shipping label). Visit PetScy.com and click the Help tab. From there, customers can log directly into their account (a one-time password is texted for convenience) to manage or cancel their subscription. From the Help Center, customers will also find step-by-step cancellation instructions, along with a button that allows them to email customer support directly if they prefer not to log into their account. Simply reply to any order confirmation email, which is sent with every processed order. The only exception is if an order has already been processed for shipment. At that point, we're unable to stop the shipment, but we're always happy to provide a prepaid return label for a full refund. Please let me know where you felt the process became difficult so I can personally review it and determine whether this is something we need to improve or if it was simply an isolated issue. Thank you, Chris Founder

Hi Kim, The product page offers two purchase options: Subscription and One-Time Purchase. Simply click One-Time Purchase to view those options. If you'd like to cancel your subscription, just let me know. You can either reply to this review or contact us directly, and I'll personally take care of it for you. Id suggest waiting till the end of July to cancel. This way, you won't lose your subscription discount on the next order unless you decide that's what you'd prefer. I can also push back or set to ship every two months if one month is too much. If you plan to make any changes, just let me know by the end of July. Thanks! Chris Founder, PetScy

Hi Monica, THANK YOU FOR CONFIRMING AND UPDATING THE REVIEW. Thank you for bringing this to our attention, and we are incredibly sorry for the frustrating experience with your first order. We sent out a replacement shipment immediately after you contacted us, and according to tracking records, it was successfully delivered to your mailbox on June 20th. You can view the full delivery details and updates directly via the USPS tracking link here: https://tools.usps.com/go/TrackConfirmAction?tLabels=926129999987333747933 Since you have not received it, it is very possible the package may have been misplaced or, unfortunately, stolen after delivery. We want to ensure you have a great experience with PetScy, so we would be more than happy to send out a third box to you right away. Best regards, PetScy Support

Hey Alicia, I’m sorry for any inconvenience this has caused. Our subscription system is fully automated. If a customer cancels their subscription, the system immediately cancels all future recurring orders and does not reactivate the subscription on its own. We pride ourselves on being a fair and honest company, and we will always make sure a customer is never unfairly charged. I personally reviewed all of our communications with you. The only mention of cancellation was in your email on July 3, which was one day after your order had already shipped. Prior to that, we received two emails from you requesting additional information about the product, but neither mentioned cancelling your subscription. If you canceled through your customer portal, our system would have automatically sent a cancellation confirmation email immediately after the cancellation was completed. It's very important to me that our website and subscription system are functioning correctly. If you did, in fact, cancel your subscription and something went wrong on our end, I want to know about it. To help investigate, I'm offering you a $50 gift card if you can provide additional proof that the cancellation was completed. This will allow me to thoroughly investigate whether there is a system issue that needs to be fixed. Could you please check your email—including your Primary, Promotions, and Spam/Junk folders—for a cancellation confirmation email from [email protected]? You can also search your inbox for [email protected] or the word "cancelled." If you find the confirmation email, please forward it to me. That will help me determine whether the cancellation was successfully processed by our system. I also see that our customer support team has already sent you a prepaid return label to resolve the situation. Once the products are on their way back to us, please let us know, and we will promptly issue your refund. Thank you, and I appreciate your help in looking into this. Chris Founder, PetScy

Hey Karen, If you go to PetScy.com we have the product categories listed at the top. The Itch Allergy Chew product would be under "ITch and Allergy". If you also scroll down you will see our products. Let me know if I am missing something as I want to fix any issues in case you're not seeing what I am seeing. Here is the link for that product in case you still want to reorder: https://petscy.com/products/itch-allergy-plus-chews Thank you Chris

Hi Gary, Thank you so much for the 5-star review! We are absolutely thrilled to hear that you found our website so easy to navigate. We always strive to make the online shopping experience as smooth and straightforward as possible for our pet parents. Thank you for your support and for being a wonderful part of the PetScy family! Best, PetScy Support

Hey John, Thank you for your feedback. Our goal has always been to put pets over profits, which is why we invest in high-quality ingredients to give dogs the best chance to thrive and find relief. We're actually in the process of improving our Itch & Allergy Chews right now. Don't worry, the core ingredients will remain the same. However, we are increasing the amount of quercetin, a natural ingredient that acts similarly to an antihistamine, which should help even more dogs that need that extra boost. As for one-time purchase orders, that option is absolutely available on our website. When placing an order, you'll see the available purchase options. Below those options, there is a toggle that allows you to switch between a subscription and a one-time purchase. That said, I appreciate you bringing this to my attention, as it highlights that we can do a better job of making this option more visible and easier to understand. We'll be looking into ways to improve that experience. Please let me know if you need any assistance. We're always happy to help. Best, Chris