PetScy

Hi Blanche, We're so sorry to hear that PetScy wasn't a good fit for your dog. We'd be happy to help you stop any future shipments and get this resolved. For your privacy, please email us at [email protected] with your order information, and our team will take care of it as quickly as possible. We apologize for the inconvenience and appreciate the opportunity to make this right. Also, let me know if they didnt like the taste? If so, Ill send you a free bottle of the new formulation that's coming out in a month or so that is 10x more palatable. Chris Founder

Hey Lauren, We absolutely offer that! You can purchase larger quantities through a subscription and then simply extend the delivery frequency by several months to match your usage. If you prefer, you can also purchase larger quantities as a one-time purchase with no subscription. If you'd like, I'd be happy to have one of our customer service representatives reach out and update your upcoming order to whatever quantity and delivery schedule works best for you. Let me know, and we'll take care of it! Chris Founder, PetScy

Edward/Darlene, I'm sorry to hear your dog is still scratching. I'd like to gather a little more information so we can better understand what's going on. How much does your dog weigh? What food are they currently eating (brand and flavor)? Have there been any recent changes to their diet, treats, or environment? Do you use scented candles, air fresheners, plug-ins, essential oils, carpet powders, or scented laundry detergent? Did you follow the 30-day loading phase before transitioning to the maintenance dose? I'd also like to explain how two of the key ingredients work. Quercetin is a plant-derived antioxidant often referred to as "nature's antihistamine." It helps stabilize mast cells, which can reduce the release of histamine involved in allergic itching. Since it supports the body's inflammatory response, it isn't an instant fix like a prescription medication and may take several weeks of consistent use before its full benefits become noticeable. Colostrum works differently. Rather than acting like an antihistamine, it supports the immune system and gut health. Since much of the immune system is associated with the digestive tract, supporting gut health may promote a healthier immune response over time. It's also important to remember that no supplement can completely overcome continuous exposure to an allergen. If your dog is exposed every day—whether it's food, pollen, dust mites, mold, or another trigger—the chews may still help, but the ongoing exposure can make improvement more difficult. I also noticed your second two-pack shipped yesterday. If you no longer want it, simply refuse the delivery and let me know. Once it's returned to us, we'll issue a full refund. That said, I wouldn't be discouraged just yet. Many customers don't see the most noticeable improvement until month two. During the first month, dogs often continue scratching, making it difficult to tell whether they're itching 20%, 30%, or even 50% less. Hopefully, month two provides a more noticeable improvement. If it doesn't, my biggest concern would be that your dog is being exposed to an allergen every day. After speaking with tens of thousands of customers over the years, the most common culprit is diet. Sometimes it's the protein source, and other times it's simply the brand. For example, we only feed our pit bull salmon- or fish-based formulas because they're naturally higher in omega-3s, which support healthy skin. We once switched her from Purina Pro Plan to another brand, and she quickly developed hair loss and irritated skin. When we switched back, her skin returned to normal. That experience showed me that even changing brands can make a difference. If food isn't the issue, I'd next look at laundry detergent, scented products, or your yard. During the summer, my pit bull used to run through bushes and freshly treated grass, and the bug bites, grass, and fertilizer would leave her scratching all evening. Thankfully, we don't have that issue anymore now that she's on the chews, but it's another potential trigger worth considering. If month two shows improvement and you'd like to continue, reply to this review and I'll include a free Fish Oil Topper with your next order. The added omega-3s complement the chews and provide additional skin support. Sorry for the long message. At PetScy, we genuinely care about every dog and want to do everything we can to help. Chris Founder, PetScy

Hello Marsha, Thank you for your feedback. I personally monitor all Trustpilot reviews to ensure everything is running smoothly. I reviewed your order and confirmed that our fulfillment partner accidentally packed Keto Mousse instead of Itch & Allergy Plus. I have gone ahead and issued a full refund for your order and you can keep the Mousse as an apology for our the mistake. Please allow a few business days for the $37 refund to appear on your original payment method. I sincerely apologize for the inconvenience and frustration this mistake caused. Regarding your invoice, an Order Confirmation (which serves as your invoice) is automatically emailed with every order. We also include a packing slip with each shipment. Once again, I apologize for the mistake. While mistakes can happen, I believe what truly matters is how we respond to them, and we always strive to make things right for our customers. If you have any questions or if there's anything else I can help with, please don't hesitate to reach out. Best regards, Chris

Thank you so much for your review, Eric! We're thrilled to hear your dog is already showing positive signs after just four weeks. Every dog responds a little differently, but seeing improvements that early is always encouraging. We appreciate you trusting PetScy and hope your pup continues to experience even greater benefits with consistent daily use. Please keep us updated on their progress! 🐾 Chris Founder

hank you so much for your review, Dan! We're thrilled to hear the ordering process was easy and that you were impressed with how quickly your order shipped. We know pet parents don't like waiting when their furry family members need support, so we work hard to get every order out as quickly as possible. We truly appreciate your support and hope your pup enjoys the product. Please keep us posted on how they're doing—we'd love to hear about their results! 🐾💚 Chris Founder

Thank you so much for leaving a review, Kathleen! We are so glad to hear that our products are making a positive difference for your two rescues. Giving rescue pups the love and support they deserve is so rewarding, and we are honored to be a part of their care! If you ever have any questions or need anything at all for your dogs, please feel free to reach out to us. Best, PetScy Support

Thank you so much for sharing your experience with us, Jen! We are thrilled to hear that our formula is bringing your pup some well-deserved relief and comfort. Keeping our four-legged family members happy and thriving is always our top priority. If you ever need any assistance or have questions down the road, please feel free to reach out to us anytime. Best, PetScy Support