PlushRugs

Hey Anne, Thanks for the feedback, I apologize for an inconvenience this may have caused. In case it is helpful, we do list estimated ship-by and delivery dates during the checkout process, as well in the order confirmation email we do provide the estimated ship-by date. I see on your specific order, the email confirmation stated ships-by June 15th at the latest and your order was confirmed delivered via FedEx on June 12th. With the way many of our warehouses operate, we do have to provide approximate dates for their average lead-times, and then once the item is in our carriers possession it's typically a 3-5 day transit time. I'm sorry we couldn't give you a more exact delivery date with you leaving the country, please let us know if there's anything else we can do to improve our processes. - The PlushRugs Team

Hey Mary, Thank you so much for leaving us a review! We're glad to hear you like your new rug and the price was just right! - The PlushRugs Team

Hey Mark, Thank you for sharing your experience. We're sorry the rug wasn't what you had hoped for and we would strongly encourage you to reach out to our team to give us an opportunity to address these issues. I would like to clarify that the product description does not state that the rug is non-slip. For use on hard surface floors, we generally recommend a rug pad to help minimize movement and add additional comfort underfoot. While we're disappointed that this rug did not meet your expectations, we appreciate your feedback and thank you for giving us the opportunity to earn your business. - The PlushRugs Team

Thank you for giving us a try and for the glowing review Linda. I know the feeling about the packaging and some of those FedEx/UPS trucks can be so dirty! I'm glad ours arrived to you in good shape. - The PlushRugs Team

Thank you for taking a moment to leave us a review Stacy, we greatly appreciate all of the compliments! - The PlushRugs Team

Hello Sue, Thank you for sharing your feedback regarding your order experience. I looked through our system and didn't notice any communication with our team regarding issues with the rug. I'm sorry to hear it arrived not completely flat, many times after remaining rolled for an extended time from the factory, rugs needs a few weeks for the fibers to fully settle and relax once unrolled. If for any reason the issue persists, please do not hesitate to reach out to our team. That's what we're here for! - The PlushRugs Team

Thank you for the review Nancy, we're so happy to hear you love your new runner! - The PlushRugs Team

Thank you for your review and honesty Kristin. We completely understand, sometimes the rug doesn't work and we try our best to make the return process as seamless as we can. If you need any help finding another option, please reach out, our team would be happy to help! - The PlushRugs Team

Hey Stephanie, Thank you for taking the time to detail your experience and I'm sorry to hear we missed the mark for you. We understand that waiting on an order can be disappointing, especially when the timeline does not match what you were expecting. While we do our best to provide accurate shipping estimates, transit times can vary depending on the manufacturer, carrier, size of the item, and shipping method. We also apologize if our updates were not as proactive as they should have been, and we’ll use that feedback to improve our communication. Regarding the rugs arriving folded, larger outdoor rugs are sometimes shipped this way directly by the manufacturer so they can travel safely through standard ground shipping. This helps keep shipping costs reasonable on oversized rugs that would otherwise require freight delivery, which can significantly increase the total cost. Creases from folded outdoor rugs will typically relax with time, especially once the rugs are laid flat, warmed by sunlight, or gently weighted in affected areas. If there's anything else you'd like us to address, please reach out to us directly. Our team would be happy to assist further. - The PlushRugs Team

Hey Stephanie, Thank you for taking the time to detail your experience and I'm sorry to hear we missed the mark for you. We understand that waiting on an order can be disappointing, especially when the timeline does not match what you were expecting. While we do our best to provide accurate shipping estimates, transit times can vary depending on the manufacturer, carrier, size of the item, and shipping method. We also apologize if our updates were not as proactive as they should have been, and we’ll use that feedback to improve our communication. Regarding the rugs arriving folded, larger outdoor rugs are sometimes shipped this way directly by the manufacturer so they can travel safely through standard ground shipping. This helps keep shipping costs reasonable on oversized rugs that would otherwise require freight delivery, which can significantly increase the total cost. Creases from folded outdoor rugs will typically relax with time, especially once the rugs are laid flat, warmed by sunlight, or gently weighted in affected areas. If there's anything else you'd like us to address, please reach out to us directly. Our team would be happy to assist further. - The PlushRugs Team

Hey Joyce, Thanks for taking a moment to leave us a review. If you have any issues that you'd like to discuss with our team, please do not hesitate to reach out. We'd be happy to review internally as well as with the manufacturer to ensure everything is up to the correct standard. - The PlushRugs Team

Thank you leaving us a review Kris! - The PlushRugs Team

Thank you so much for the review Catherine, I'm so glad you found us and gave us a shot. Enjoy your new Feizy rug! - The PlushRugs team