PlushRugs

Hello Marcia, Thank you for leaving us feedback regarding your order for the Nourison Tranquil 2x4 Rug. Typically the best bet to minimize/eliminate rugs sliding is going to be a rug pad. With regards to the mention of calling in, we have a small in-house team based out of Kansas that answer our calls and we do not have a record of receiving any phone calls from you. I'm not sure if you may have called a different company, but we would be happy to assist if you can call us directly! - The PlushRugs Team

Thanks for leaving us a review Sheila, I'm happy you were able to find the rug sample you needed! - The PlushRugs Team

Thank you for taking a moment to leave us a review Susie! - The PlushRugs Team

Thank you Lynn, we're so thankful to have you as a customer! - The PlushRugs Team

Hey Jerry, Thank you for taking a moment to leave us a review. I apologize for any confusion on our end, however I show here that you requested a cancellation of your order for a full refund. It appears the cancellation has already been confirmed and the refund issued as well. Please reach out if there's anything else we can assist you with. - The PlushRugs Team

Hello Phyllis, I'm so sorry to hear you were not pleased with the rug you ordered. With rugs coming in all shapes and sizes, the thickness of the rug can certainly play a big part in the overall softness of the rug. I'm going to notify one of our managers to touch base with you via email to gather some additional details from you. - The PlushRugs Team

Thanks for leaving us a review Sandra, we're glad to hear you love your new rug! - The PlushRugs Team

Thanks for the review Robert! - The PlushRugs Team

Thank you for leaving us a review and we're thrilled to hear you love your new rug! - The PlushRugs Team

Thank you for taking a moment out of your day to leave us a review Roni. I'm happy to hear our returns process was easy and made for a good experience! - The PlushRugs Team

I'm so sorry to hear your new rug arrived in this condition Cheryl, that is certainly not what we would have expected to hear. I will have one of our order specialists get in touch with you right away to help get this resolved. - The PlushRugs Team

Thanks for leaving us a review Kathy! I know Amber will be so happy to see this shout out as well. - The PlushRugs Team

Thank you for taking a moment to leave us a review Linda, we're so glad you love your new rug! - The PlushRugs Team

Hey Stephanie, I appreciate you sharing this—glad the product itself hit the mark, but the delivery experience clearly missed it. The miscommunication and especially the initial misdelivery shouldn’t have happened, and we understand how frustrating that was with the time you had to take off. We’re actively working with our delivery partners to improve scheduling and communication so this doesn’t happen again. If there's anything else we can do to help you, please let us know. -The PlushRugs Team

So glad to hear we had the rug you were looking for and it was able to replace your old one! Thank you for taking a moment to leave us a review Terry, please let us know anytime you're on the hunt for another rug. - The PlushRugs Team

Thank you so much for the compliments, we're happy you found us! Let us know if we can ever assist down the road. - The PlushRugs Team