这次航行的最大优势之一是探险队。他们的专业知识涵盖了一系列广泛的学科,包括北极野生动物、海鸟、地质学、冰川学、历史和极地环境。无论是在 Zodiac 巡航、岸上登陆、船上演示还是每日回顾会议期间,他们总是平易近人、耐心且慷慨地投入时间。
格特、塔尼亚、索菲、詹、托马斯、布莱恩、丽莎、贾内尔、劳伦斯、莫罗、莫尼、塞巴斯蒂安、艾莉丝等。爱你们大家!
对于许多说中文的客人来说,几位能说流利普通话的探险队成员提供的支持是无价的。他们的作用远远超出了解释。他们帮助客人更轻松地与船上不同部门沟通,回答旅行期间的问题,并使每个人更容易参与探险的各个方面。
我要特别感谢玛格丽特和卡尼斯在船上演示中的出色诠释。实时解读科学和环境话题需要学科知识和语言能力,他们始终如一地提供清晰、准确、自然的解读,让中文嘉宾充分欣赏每一场讲座。
杰夫在北极探险中拥有丰富的工作经验,在整个航行过程中也特别有帮助。他对探险行动和船上程序的熟悉程度显而易见,每当需要额外的协调或沟通时,他总是愿意提供支持。他的经验和乐于助人的态度受到了极大的赞赏。
对未来包机航行的一个建议是考虑采用更灵活的专家演示方法。当能说流利普通话的探险队成员介绍自己专业领域内的主题时,可能值得直接用中文介绍,同时为国际客人提供英语口译。这并不是对目前运作良好的模式的批评,而只是一种想法,可以使知识共享对于大多数客人都讲中文的航行更具吸引力。
除了探险本身之外,船上的酒店和服务团队也为整体体验做出了巨大贡献。在整个航行过程中,我发现工作人员友好、专业并且真诚地愿意提供帮助。他们对客人舒适度的关注是让旅程感觉更加个性化的细节之一。
客房服务非常好。我们的小屋每天至少清洁和维护两次,而且服务始终以热情的态度提供。安迪的专业精神、善良和始终如一的微笑尤其令人难忘。他对细节的关注和积极的态度体现了酒店部门的高度关怀。
我还想提一下前台的斯蒂芬妮。作为能用普通话和粤语为客人提供帮助的人,她为许多讲中文的客人发挥了重要作用。她在整个航程中耐心地回答了大量问题,其中包括许多重复的问题,并且始终保持着同样的专业水平和友善。她的支持使需要中文帮助的客人的沟通变得更加容易。
未来客人的一项实际观察涉及下层甲板的客舱。在我的航行过程中,我的客舱浴室偶尔会出现排水回流的情况,特别是在繁忙时段,许多客人同时使用这些设施。这种情况并不是每天都会发生。工程组检查情况后,我了解到这与船的整体管道系统有关,而不是个别舱室的问题。我还知道其他少数小屋也经历过类似的情况。
餐厅服务是这次航行的另一个积极的部分。餐厅团队平易近人,乐于接受反馈。尤其是处女座,他们积极向客人询问有关餐饮偏好的建议,并表现出尽可能改进的真诚意愿。
我还要对李厨师的周到举动表示衷心的感谢。有一天,我们团的一位客人因晕船身体不适,几乎没有胃口。她只想要一些简单的东西,比如稀饭。虽然这不是常规菜单,但李厨师还是特地为她准备了一碗白粥。虽然是一个小小的举动,但却体现了真诚的关怀,给人留下了深刻的印象。
就用餐体验本身而言,晚餐总体来说是愉快且令人满意的。
Polar Latitudes Expeditions 回复2026-08-03Hi Ocean K ,
Thank you very much for taking the time to write such a detailed review.
It is great to hear how much you enjoyed the Expedition Team and the wide range of knowledge they shared during the voyage. We will be happy to pass your kind words on to Gert, Tania, Sofi, Jenn, Thomas, Brian, Lisa, Janel, Laurence, Mauro, Moni, Sebastian, Alyse, and the rest of the team.
Thank you also for mentioning Margarette and Canis. Interpreting scientific presentations live is not easy, and it is good to hear that their work helped our Chinese-speaking guests enjoy and understand the presentations.
Your kind words about Jeff are also much appreciated. His experience and willingness to help clearly made a difference during the voyage.
We also appreciate your suggestion about offering some presentations directly in Mandarin on future charter voyages. It is a good and practical idea, and we will share it with the team.
It was also lovely to read your comments about our Hotel Team and crew. Andy, Stephanie, Virgo, and Chef Li will be very happy to hear that their work was noticed. Chef Li preparing rice porridge for a guest who was feeling unwell is a small gesture, but it shows the care our team and crew try to give every day.
We are sorry to hear about the drainage issue in your bathroom. Even though it only happened from time to time, we understand that it was unpleasant. Thank you for mentioning it, and we will share your feedback with the relevant onboard teams.
Thank you again for recognizing so many people by name and for sharing both the good parts of the voyage and the areas where we can improve. Feedback like this is very helpful to us.
Marc
Polar Latitudes Expeditions