PostScan Mail

Thank you for sharing your experience, and we sincerely apologize for the frustration and confusion you went through during the onboarding process. We completely understand how being redirected multiple times can feel overwhelming and raise concerns, and we take that seriously. We want to assure you that your ID documents have been proactively removed from our system. We take the security and privacy of our customers' personal information extremely seriously, and we hope that brings some peace of mind. Regarding your refund, we did attempt to process it, but unfortunately the transaction didn't go through. We have reached out to you directly to work toward a fair resolution and ensure you are able to receive your refund. We're sorry this experience fell short of what you deserved.

Thank you for the kind words about our support team — we'll make sure they hear it! We're sorry the platform hasn't felt as easy to use as it should. If you'd like to share more details about what felt difficult, please don't hesitate to reach out, and we'd be happy to help and pass the feedback along to our team.

Thank you so much for this wonderful review! We're thrilled to hear that the app has made managing your mail remotely so seamless, and we'll absolutely make sure the Orlando team sees this — they will be so pleased to know they've made such a positive impression. Reviews like this mean the world to us and to them. We look forward to continuing to take great care of you!

Thank you for your loyalty over the years, and we sincerely apologize for this experience. I can see that your shipment was returned, and our team reached out to the store to get the return details. I also sent you an email directly to work toward a fair resolution, and we are sorry for the delays and inconvenience this has caused. Please don't hesitate to reach out to our support team if there is anything else we can help with.