Rhonda, we are terribly sorry to hear this and will absolutely reach out to see how we can further assist and get you what you need. Thank you for bringing this to our attention. We will be in touch.
D
Deborah Squires · 写过 1 条评价 · 已认证 ·
★★★★★
高品质,但是
高品质,但将旋钮穿过金属支架来构建它很困难!线索不断交叉。
Post Up Stand 回复2020-10-30
We're sorry to hear that you had to go to this trouble, Deborah! We'll have a customer care team member reach out to see if we can assist in any way and we'll be sure to pass this information along to our product team to review for improvements. Thank you for sharing this feedback!
Thank you for taking the time to share your feedback with us, Gwendolyn. We will be sure to follow up with you to see if we can assist in any way and make sure you have what you need.
We are truly sorry to hear that you had this experience with us and can't begin to express our sincerest regrets enough. If possible, we would like the chance to make this up to you and turn your experience with us around. Though hard for us to hear, we do appreciate your taking the time to leave us this feedback as we always want to improve where we have fallen short. Our customer care team will be following up with you soon. Thank you for sharing your experience with us.
Thank you, Sharon! We're grateful to have been able to provide a solution to help you settle back in to your so aptly put, "new normal". Let us know if you need anything else and thank you for taking the time to leave us such a nice review.
We are thrilled to hear that your hand sanitizer station is working out so well, Linda! Thank you for the great review and let us know if we can help with anything else!
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Michele · 写过 1 条评价 ·
★★★★★
服务差,发货晚,订单尺寸错误
真的不确定 Post Up Stand 的质量控制是怎么回事,但最后的经历很糟糕。 这是我的经验:
1. 我通过电子邮件得知我的订单将于 9 月 1 日发货。 但这并没有发生,我不得不反复发送电子邮件来了解状态。
2. 然后我被告知它将在 9/10 发货,并且将根据要求加急到达。 但那并没有发生。
3. 直到09/15才发货(超过了活动所需的日期)。
4. 今天终于到了,但伸缩横幅的杆子尺寸错误,因此在您发送 47 英寸宽 x 40 英寸高可伸缩横幅的正确尺寸杆子之前无法使用(随订单一起发送的杆子是 6 英尺 10 英寸,不适用于我们订购的 47 英寸宽 x 40 英寸高可伸缩横幅)。
因此,我在运输方面被骗了两次,但从未给出任何理由,它在活动日期之后到达,并且到达时带有错误尺寸的杆,因此在发送正确尺寸的杆之前它无法使用。 我从来没有得到过任何理由。我之前曾从 Post Up Stand 订购过商品,但这确实让我重新考虑了未来的订单。
Post Up Stand 回复2020-09-17
Michele, we are truly sorry to hear that you had such a frustrating experience shopping with us. This is certainly not easy for us to hear nor typical of how we service our customers and we will absolutely work to make it right. We have escalated your feedback along to our customer service team manager and will be following up with you soon to try to turn this situation around for you. Thank you for bringing this to our attention and again, our sincerest apologies.
I
Ian North · 写过 1 条评价 ·
★★★★★
很棒的服务。
很棒的服务。
各方面都对他们的服务感到满意。
Post Up Stand 回复2020-08-26
We are thrilled to hear that you had an awesome shopping experience with us, Ian. Thank you for the great review!
We're sorry to hear that you're having this experience with us, Todd, and will have someone reach out to you soon regarding your order. We understand your frustration and appreciate your taking the time to leave us your honest feedback. In our experience, we've been able to take the unique insights and experiences we receive in our reviews from customers like you to constantly improve upon our product, quality, and site experiences. Thank you for letting us know about your issue. We will be reaching out shortly.
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Reggie Kesby · 写过 3 条评价 ·
★★★★★
很棒的服务
服务很好,但送货速度可以更快。总体不错还会再用。
Post Up Stand 回复2020-08-24
Thank you for taking the time to leave us a review, Reggie! We appreciate your feedback and will certainly pass your insight along. We're thrilled to hear that you received great service shopping with us!
We're sorry to hear that you're having this experience, Kyle and would like the chance to turn it around for you. We've escalated your issue and a customer care specialist will be reaching out to further assist. Thank you for your feedback. We strive to deliver only great experiences and are sorry that we weren't able to deliver in your case. However, we are confident we can make it right!
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Matt Abelson · 写过 1 条评价 · 已认证 ·
★★★★★
超级棒的团队合作!
超级棒的团队合作,反应敏捷,富有创造力,最终的结果远远超出了我的预期。
Post Up Stand 回复2020-06-26
Matt, thank you for taking the time to leave us such a nice review. We are so happy to hear that your experience working with our team was so wonderful and we hope to work with you again in the future!
We are thrilled to hear that you loved your coasters, Danny! Thank you so much for your kind words. We look forward to doing business together again in the future!
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Renee Bohannon · 写过 1 条评价 · 已认证 ·
★★★★★
正是我所需要的
正是我所需要的。 非常容易组装并且非常坚固。
Post Up Stand 回复2020-06-03
We are truly happy to hear that you were able to find exactly what you needed from us, Renee! Thank you for taking the time to leave us such a nice review.
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Michael Sondermeyer · 写过 2 条评价 · 已认证 ·
★★★★★
客户服务
客户服务、订购、批准和交付都非常出色。成品图形并未集中在所有杯垫上。 1/2 偏离了 1/4"。
Post Up Stand 回复2020-05-26
We're sorry to hear that you had this experience, Michael. We will be following up to see how we can further assist. Thank you for bringing this to our attention.
D
Doug Buehler · 写过 1 条评价 · 已认证 ·
★★★★★
优质的产品,快速的运输。
物超所值的优质产品,运输速度比我在 COVID-19 期间预期的更快。 谢谢。
Post Up Stand 回复2020-05-18
You're very welcome, Doug! Thank you so much for the review!
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Carletta · 写过 1 条评价 · 已认证 ·
★★★★★
服务及时
服务及时。优质的产品和客户服务。
Post Up Stand 回复2020-05-07
Thanks so much for the review, Carletta!
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Jessica Martin · 写过 1 条评价 · 已认证 ·
★★★★★
客户服务很到位,产品很漂亮!
我们 Payroll Vault 最近首次订购了这款立柱,我们获得了极好的体验。
PostUp Stand 的客户服务团队反应非常迅速。在进行尽职调查时,我多次打电话询问有关我无法找到信息的产品的问题,每次都有人接听电话。如果他们当时找不到答案(我相信只有一次),他们会立即跟进该信息。
销售过程很简单。艺术品上传过程很简单。他们解决了所有的问题和疑虑,并且总是友善而令人愉快。
产品到了,图形很漂亮!背光柱非常容易构造 - 对于一个来说足够简单,但是对于两个来说更好。 Payroll Vault 将从 PostUp Stand 订购更多专栏,我们强烈推荐它们以满足您的贸易展览需求。
此致 - Jessica M.,营销和 EPM 总监
Post Up Stand 回复2020-04-24
Thank you so much for the great review, Jessica! We strive to provide each of our customers with the best possible experience and are so glad we were able to do so for you. We look forward to working with you again!