Hi Mike!
Thank you very much for your review. We’re truly glad to hear you’re pleased with the quality of your purchase.
We’re sorry to hear about the minor damage to the panels. That’s definitely something we would have been happy to assist with.
Please feel free to email us at [email protected], and our team will work quickly to find a solution for you.
We appreciate your business and look forward to helping make this right.
B
Bob Crescas · 写过 1 条评价 · 体验于 2026-04-19 ·
★★★★★
优秀的沟通能力
Premium Saunas 回复2026-06-19
Thank you, Bob! We appreciate the kind words and your support.
C
Craig · 写过 4 条评价 · 已认证 · 体验于 2026-04-16 ·
★★★★★
响应式服务
非常积极回应我的问题
最优惠的价格
等待看看安装后会发生什么,但到目前为止一切顺利
Premium Saunas 回复2026-06-19
Thank you, Craig! We’re glad you’ve had a great experience so far. If you need anything during or after installation, our team is always here to help.
D
Durham Construction · 写过 1 条评价 · 体验于 2026-04-02 ·
★★★★★
一流的客户服务!
客户服务非常出色,对问题或询问的响应时间也是一流的。桑拿房如期而至,而且很容易组装。
Premium Saunas 回复2026-06-19
Thank you! We’re glad to hear everything arrived as expected and that assembly went smoothly. Enjoy your sauna!
K
Kyle Raffaniello · 写过 1 条评价 · 体验于 2026-04-17 ·
★★★★★
他真是太棒了,太有耐心了!
他真是太棒了,太有耐心了! 带我完成了整个设置
Premium Saunas 回复2026-06-19
Thank you, Kyle! We’re glad we could help make the setup process easy. We appreciate your kind words and your support.
V
Viktor · 写过 7 条评价 · 体验于 2026-03-12 ·
★★★★★
很好的公司和很好的推销员
很好的公司和很好的推销员。非常有礼貌,并且满足了我的要求。发货快!
Premium Saunas 回复2026-06-19
Thank you, Viktor! We’re glad we could help you find exactly what you were looking for. Enjoy your sauna!
K
Kevin Beard · 写过 1 条评价 · 体验于 2026-04-04 ·
★★★★★
很棒的客户服务……而且是一流的……
优质的客户服务……和一流的产品。
Premium Saunas 回复2026-06-19
Thank you, Kevin! We’re glad to hear you’ve been happy with both our products and customer service. Enjoy your sauna!
Thank you, Daniel! We’re glad to hear you’re happy with the quality and craftsmanship of your sauna. We appreciate your feedback on the instructions and setup process, and we’re happy we could help get everything up and running. Enjoy your sauna!
Thank you, Thomas! We’re happy to hear you’re still loving your sauna after a few months. Enjoy many more great sauna sessions ahead!
M
Michael Anders · 写过 1 条评价 · 已认证 · 体验于 2026-03-26 ·
★★★★★
购买后的跟进很粗鲁而且…
购买后的跟进既粗鲁又无益。
Premium Saunas 回复2026-04-24
Hi Aaron,
We’re very sorry to hear that your experience felt rude or unhelpful, that is never the standard we strive for at Premium Saunas.
After speaking with you, we understand that the interaction you are referring to was with the manufacturer’s team, not with our company directly. Although they operate independently from us, we completely understand how that experience may have been frustrating.
When we connected by phone, we discussed the concerns regarding the door and safety rail and reached out to the manufacturer on your behalf. We are currently awaiting your response so we can continue assisting and work toward a resolution.
We remain here and ready to help.
Thank you, Mike! We’re glad Daniel and David were able to help and answer your questions along the way. We appreciate your recommendation and hope you enjoy your sauna for years to come.