Attention à ce site.
Le vendeur promet dans ses CGV une « adresse de retour la plus proche » grâce à ses entrepôts internationaux. En pratique, après plusieurs demandes, seule une adresse de retour en Chine est imposée, avec des frais dissuasifs à la charge du client.
Conditions affichées ≠ pratique réelle.
Achetez en connaissance de cause.
Warning about this website.
The seller states in its return policy that customers will receive the “nearest return address” through its worldwide warehouses. In reality, after several requests, only a return address in China was provided, with high return costs charged to the customer.
Published policy ≠ actual practice.
Buy with caution.
It’s a scam be careful don’t waste your money read my review I share all my experience.
I am extremely disappointed and frustrated with this company, and I feel it’s important to warn others before they make the same mistake I did.
First of all, the brand claims to be based in the UK, but every single product is shipped from China, which is NEVER mentioned anywhere during checkout. I only discovered this once the parcel finally arrived almost one month late, even though their website clearly promises 5–7 days delivery. That alone is already misleading.
When the items arrived, the shock got worse. The quality of the dresses is nothing like the photos or descriptions. The fabric feels cheap, the stitching is poor, and the sizing is completely inaccurate, Honestly, the products look absolutely nothing like what is shown online.
I contacted customer service immediately to return the items, and their response has been unacceptable. Instead of offering a real refund, they tried to give me $10 or $20 “compensation” and told me to keep all the items, even the ones I don’t want. When I insisted on returning them, they told me I have to pay for the return shipment to China, which costs almost as much as the total order. They refuse to cover the return cost, even though they are the ones who misrepresented the delivery times, the product quality, and the country of origin.
So at the end of the day, they make it almost impossible for customers to get their money back. This is extremely unprofessional, misleading, and feels very much like a scam. I wish I had never ordered from here, and I’m very upset that I wasted my time, money, and energy dealing with this company.
Please be careful the pictures are misleading, the quality is terrible, the delivery is extremely late, and the return policy is basically designed so you can’t return anything. I hope my experience stops someone else from going through the same frustration.
Oh my god!!! I’ve been online shopping for years and I’ve never seen anything like this!!!! As of today, it’s been a month and 10 days since I ordered a dress from this website and it looks like it hasnt even been shipped yet. I tried to contact the support team multiple times and absolutely no response. DO NOT BUY ANYTHING FROM THIS WEBSITE IT IS A SCAM!!!!!!!!!!!!!
I didn't get my sweater, and they charged my bank account 43.00 dollars , don't order from them unless you want your checking to go down, with out getting the product!!!
Unacceptable Customer service
They will not take address that’s too small on me. Instead, they refund me $5 dollars USD
I paid $56 USD
They’re not even willing to exchange it so the dress can fit me
It also took two months to arrive
Have not received my package since Feb28,2025. I paid for expedited shipping and the tracking number shows it has no been picked up by courier. They have no customer service phone numbers available, only email and their response is, please use tracking number that is unavailable. THIS IS A SCAM!!!! 🚨
WARNING: DO NOT BUY FROM THIS COMPANY!
Pretty Lil Gal is an absolute scam. I placed an order, and not only did it take forever to arrive, but when it finally did, the product was NOTHING like what was advertised. The quality is terrible, and customer service is nonexistent—they completely ignore emails and messages.
To make matters worse, they refuse to issue refunds or even acknowledge complaints. Save yourself the headache and avoid this company at all costs. Total waste of money! 🚨
I purchased 4 dresses. None of them fit the same. My order was over $180, they offered me $20 refund or i can spend more than the order to ship back to China. The advertise refunds but this is not the truth! Do not buy from this site. The fabric was cheap and the sizing was awful! They will not even exchange sizes. Total scam!!
Terrible quality of the dress I ordered. Then you can't return the items unless you pay alot to ship it back to China and pay the customs fees. NEVER AGAIN! DO NOT BUY FROM HERE!
Absolutely love this dress!! Looks exactly as the photo and it’s very nicely made. The hot pink is gorgeous!! I wore it to church on Mother’s Day and got many compliments. I am normally a size small or size 6 with an 34 C bust, 127 lbs. and I sized up to a medium and it fit perfectly.
This dress is beautiful and very good quality!! So so pretty!! The fabric is high quality. I was very surprised that the dress was better than what I expected!!
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