当预订即将被取消时,Prime Hotel 联系了我们,但我们在何时需要付款方面存在一些误解。 如果他们没有联系我们四个去贸易展的人,就没有地方住了! 谢天谢地,他们跟进了——这可能会让我们花更多的钱!
Primehotelbookings 回复2024-08-14
Dear Joyce,
We truly appreciate your positive feedback!
It’s wonderful to know that our efforts have made a difference in your experience.
We’re here whenever you need us for your next booking!
Best regards,
H
Hanna Nguyen · 写过 1 条评价 · 体验于 2024-08-06 ·
★★★★★
很棒的服务
Prime Hotel 预订的绝佳体验!
Primehotelbookings 回复2024-08-07
Dear Hanna,
Wow! 🤩 Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.
Warm Regards,
Thank you for sharing your feedback.
Kindly note Prime Hotel Bookings is an independent travel agency dedicated to assisting exhibitors with discounted blocks of rooms. At no point have we claimed to be associated with any specific organization or trade show. We ensure our identity is transparent to all our clients by including disclaimers across all our platforms. As evidenced by the positive reviews on our account, we have never misled or defrauded any of our clients. On the contrary, we pride ourselves on walking with our clients through every step of their reservation process, ensuring a smooth and satisfactory experience. Prime Hotel Bookings always fulfills our commitment to making hotel reservations for our clients. We have a strong track record of ensuring that all reservations are successfully completed and confirmed. We never fail to secure the accommodations our clients need. And Prime Hotel Bookings has been in the business operating since 2018. We want to highlight that Ms. Maria Wilson is our Customer Support Manager, and she consistently strives to ensure transparency and clarity in all our interactions with clients. Her dedication to providing exceptional service and clear communication has been a cornerstone of our commitment to customer satisfaction.
C
C. Collins · 写过 1 条评价 · 体验于 2024-06-27 ·
★★★★★
优质的住宿
苏格兰皇家套房酒店 (Royal Scot Hotel and Suites) 位于不列颠哥伦比亚省维多利亚位置优越。酒店比较旧,但这也是其吸引力的一部分。套房干净又宽敞。该物业维护良好且具有视觉吸引力。 工作人员很有礼貌,乐于助人。肯定会推荐。
通过 Prime Hotel Bookings 进行预订的体验中存在一些小问题,但他们很容易联系到,反应迅速,并努力取得了成功。
Primehotelbookings 回复2024-08-07
Dear Ms collins,
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!
Best regards,
J
John · 写过 1 条评价 · 体验于 2024-07-21 ·
★★★★★
感谢玛丽亚·威尔逊帮助我达成共识。
我的预订有相当多的困惑/误解,我们花了一些时间才达成共识,但最终一切都顺利。
Primehotelbookings 回复2024-08-07
Dear John,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Dear Janet, we are so sorry to hear that. Kindly note you seem to be confused with the hotel name. You are writing a review for Prime Hotel Bookings (A travel agency based in USA) we are not Prime Hotel Marmaris. After investigating we couldn't find your information as an existing client. However, please let us know if you need further assistance.
We are delighted to receive such a review. Your opinion matters to us. We are always willing to do better and assist our clients during their journey. We are so proud we met your expectations. We would be happy to have an opportunity to work with you again!
G
Garry Zeitlin · 写过 1 条评价 · 体验于 2024-01-03 ·
★★★★★
我在 Prime Hotel 预订了一家酒店…
我通过 Prime Hotel Booking 预订了一家酒店,立即联系我确认我的预订。当我的公司取消行程时,Prime Hotel Booking 与我合作退还了我的钱。这是一次很棒的经历,没有任何麻烦。我知道下次我必须通过他们预订酒店,我告诉朋友和亲戚他们应该我们他们
Primehotelbookings 回复2024-01-08
Dear Garry, We are delighted to receive such a review. Your opinion matters to us. We are always willing to do better and assist our clients during their journey. We are so proud we met your expectations. We would be happy to have an opportunity to work with you again.
I
Ioanna · 写过 8 条评价 · 体验于 2023-11-09 ·
★★★★★
完善的客户服务。
我对 Prime Hotel Bookings 的体验超出了我的预期。最初,我因为遇到的一条负面评论(实际上应该是这个平台)而感到担忧,但我可以自信地说我的担忧是没有根据的。
他们的突出特点是卓越的客户服务。从我开始预订流程的那一刻起,他们的团队就竭尽全力确保我的体验无缝且无忧。与我最初的怀疑相反,事实证明它们根本不是骗局。
客户支持团队尤其值得赞扬。他们随时可以通过电话联系,及时解决我所有的疑问和疑虑(我字面意思告诉他们,我最初认为他们是一个骗局,由于这种恐惧,我什至取消了我的存款,他们非常专业地处理了所有这一切)。很明显,他们优先考虑客户满意度,因为他们花时间确认并再次确认我的预订。我要求的任何更改都会立即得到应用,甚至在必要时也能顺利、迅速地返还资金。
强烈推荐!
Primehotelbookings 回复2024-08-17
Thank you for sharing your story!
We understand how crucial it is to have reliable accommodations, especially for important events like trade shows.
We’re thrilled that our team timely follow-up ensured your stay went smoothly, and we’re committed to maintaining that level of service for all your future needs.
Best regards,
M
Michael Mc · 写过 2 条评价 · 体验于 2023-10-23 ·
★★★★★
Prime Hotel Bookings 能够……代表我协调全额退款
由于我感染了新冠病毒,Prime Hotel Bookings 在最后一刻与我协调全额退款。
会推荐给其他人!
再次感谢!
Primehotelbookings 回复2024-08-17
We’re so happy to hear that you had a positive experience!
Your satisfaction is our top priority! And we’re committed to providing the same level of excellence in the future.
M
Megan Clark · 写过 2 条评价 · 体验于 2023-09-15 ·
★★★★★
整体体验良好
便于使用。他们推荐了距离我参加的会议仅几步之遥的好酒店。他们还满足了我的特殊要求。
Primehotelbookings 回复2023-09-21
We’re glad that you enjoyed your hotel accommodation! We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.
A
Anomia Press · 写过 1 条评价 · 体验于 2022-12-01 ·
★★★★★
很棒的经历
通过 Prime Hotel Bookings 轻松预订。 当我到达酒店后,我的住宿时间出现了问题(酒店搞错了),但 Prime 很快就解决了问题。 很棒的经历!
Primehotelbookings 回复2023-09-22
We’re glad that you enjoyed your hotel accommodation! We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!