Hi Tabitha, I'm sorry that you had a bad experience. I unfortunately can't see you in the system based on your name. Are you sure that you have the right company, PriorTax.com? If you did truly file with us, there's no need to call your credit card company, because we are available M-Th 10 AM to 4 PM and F 10 AM - 1 PM Central Time. Call us, you can reach us fairly quickly; and we will resolve your issues and refund your card if you wish. Our number is 877-289-7580, and if for some reason, you were unable to get through, please leave a voicemail. We do answer those too. Regards, Bill
T
Tanya Rahn · 写过 1 条评价 · 体验于 2023-04-18 ·
★★★★★
远离
远离。 这是一个骗局。 他们会拿走你的 80 美元,而且你注册帐户后甚至无法重新登录。
Priortax 回复2023-04-19
Hi Tanya, Sorry to hear. There were a couple of issues with your submission so we had to hold your return until we were able to resolve them. The main issue was based on double claiming a deduction, and it required a senior tax agent to figure it out and resolve it. After resolving the issues, we did e-file your prior year federal tax return and it has been accepted by the IRS. With regards to not being able to get into your account, we can send you a password reset if you like. I left you my direct number so please feel free to call me. Regards, Bill
Hi Daniel,
We're sorry to hear about your experience and are here to help. Please reach out to us by e-mail which you can find on the support section of our website along with your user ID and tax year so we may locate your account. Due to the deadline and high volumes of filing, there are delays in processing times. We appreciate your patience.