As our company continues to adjust to the ever-changing corona-virus situation, we noticed that our online delivery system was delivering incomplete PDFs. Yes, this required our systems to be updated and since our entire processing system was overhauled with employees having to work from home and our servers having to be managed remotely, our ability to deliver returns was delayed. This has since been resolved and currently, we are getting returns to customers in a timely manner. We ask for patience and understanding during these tough times, feel free to leave a message on your account for assistance.
As our company continues to adjust to the ever-changing corona-virus situation, we noticed that our online delivery system was delivering incomplete PDFs. Yes, this required our systems to be updated and since our entire processing system was overhauled with employees having to work from home and our servers having to be managed remotely, our ability to deliver returns was delayed. This has since been resolved and currently, we are getting returns to customers in a timely manner. We ask for patience and understanding during these tough times, feel free to leave a message on your account for assistance.
As our company continues to adjust to the ever-changing corona-virus situation, we noticed that our online delivery system was delivering incomplete PDFs. Yes, this required our systems to be updated and since our entire processing system was overhauled with employees having to work from home and our servers having to be managed remotely, our ability to deliver returns was delayed. This has since been resolved and currently, we are getting returns to customers in a timely manner. We ask for patience and understanding during these tough times, feel free to leave a message on your account for assistance.
Hello Candace,
We have reached out to customers who have been affected by this to resolve this situation. Due to our third-party bank not accepting direct deposit, your full tax refund; without tax preparation fees, will go directly to the IRS. Then, the IRS will proceed to send you a paper-check by mail. Once the IRS updates their Where's My Refund Tool, you will be able to see the date your refund check will be mailed by. If you have questions regarding how to do this, you may give us call.
Hello Harold,
We do not issue passwords for accounts. When you created your account you chose a username and password to log in. If you forgot your password, be sure to click the password link on our login screen and follow the instructions to update your password. If you are still having difficulties, our customer service team is available via phone, or live chat to answer any questions you might have.
We thank you for using Priortax.com for your tax return preparation needs.
