Pro Ads — your go-to marketing agency and advertising solutions partner. At Pro Ads, we help businesses, eCommerce brands, and agencies overcome advertising challenges and grow with confidence. With over 7 years of industry experience, we provide practical solutions and dedicated support to simplify your Facebook and Instagram advertising journey, from launching your first campaign to scaling your business like a pro.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their quick response times, exceptional helpfulness, and dedication when handling complex ad account issues. Many consumers note that the team delivers highly reliable support, maintaining clear updates throughout the entire process and ensuring smooth solutions efficiently.
However, some reviewers were not happy with occasional service delays, noting that getting answers or unbanned accounts could sometimes take longer than expected. A few other people also felt that customer support responses could sometimes be repetitive or quite slow to follow up when urgent technical problems occurred.
First of all let me start with saying that historically I've bought 4 BMs from them in total.
Within the span of me buying 3 of the 4 BMs, I did get them in a timely manner. After running these three BMs for 2 days, I was immediately banned. I gave them enough time to give me a replacement which was about 2-3 days. After being met with, "yes you'll be given the BM today" day after day, I was met with disappointment.
I requested a refund and their customer service team does every single tactic to try to delay from refunding you. Something in their operations is broken as they don't know how to deliver a good product nor will they ever refund you. This company is pathetic. Do not buy from this company.
Pro Ads 回复2025-05-19
Hi,
First of all, we appreciate your previous purchases, we always aim to provide consistent service to all our clients.
However, we’d like to clarify the situation honestly:
You mistakenly sent payment to the wrong wallet address, which we clearly do not control. We explained this to you immediately and informed you that we cannot deliver assets for payments we haven’t received, a standard business practice.
Your claim about being denied a refund or replacement is misleading and inaccurate, as no valid transaction was completed with us for that specific order.
We're transparent with all our customers, and we always aim to resolve issues fairly, but we cannot be held responsible for errors that are out of our control.
Best regards,
Pro Ads Team
Absolut genius. Was able to unban an ad account. Highly recommend. 👍
Pro Ads 回复2025-01-25
Hi,
Thank you so much for taking the time to share your experience with us. It was a great opportunity to have you as one of our valued clients and we're excited every time you reach out to us for assistance. It's always a pleasure to assist you, and we are committed to achieving successful result on all issues you escalate to our attention.
Please know that we're always here in case you need help, just don't hesitate to message us anytime!
Best regards,
The Pro Ads Team
Every time I need help with the ad accounts, they are always there to help. I will always go with them, when I need ad accounts. Amazing!
Pro Ads 回复2025-01-24
Hi Dillon,
Thank you so much for the great review! We’re so happy to hear that you had a good experience with our team. Your kind words about our quick and attentive support mean a lot, and we’re glad we could be there for you through the challenges.
We’re here to make sure everything runs smoothly, so if you ever need anything or have more questions, just reach out. We’ve got your back!
Thanks again for sharing your experience. We’re looking forward to helping you again!
Best,
Pro Ads team
Perfect experience. Amazing response time. Always answering all my questions. You can trust their word & no issues so far with the assets bought. Recommended.
Pro Ads 回复2025-01-22
Hi,
Thank you so much for taking the time to share your experience with us. It was a great opportunity to have you as one of our valued clients and we're excited every time you reach out to us for assistance. It's always a pleasure to assist you, and we are committed to achieving successful result on all issues you escalate to our attention.
Please know that we're always here in case you need help, just don't hesitate to message us anytime!
Best regards,
The Pro Ads Team
Excellent response time, and verified my BM in just a few hours. (They said it would take 24-48). Highly recommend!
Pro Ads 回复2025-01-15
Hey!
Thank you so much for your positive feedback! We're very glad to hear that you found our service top-notch. We always try to provide the best possible experience for our customers, and it's wonderful to know that our efforts are making a positive impact. Your recommendation means a lot to us and motivates us to keep up the great work.
Thank you for your trust and support, We'll keep providing top class support like always. <3
Best Regards
Pro Ads Team.
The Best Service Ever
they reply in time and they are quite understanding,
they fixed an account which I bought from them 2 years ago.
I recommend
Pro Ads 回复2025-01-10
Hi Yassine,
Thank you so much for the great review! We’re so happy to hear that you had a good experience with our team. Your kind words about our quick and attentive support mean a lot, and we’re glad we could be there for you through the challenges.
We’re here to make sure everything runs smoothly, so if you ever need anything or have more questions, just reach out. We’ve got your back!
Thanks again for sharing your experience. We’re looking forward to helping you again!
Best,
Pro Ads team
i have always used them for any Facebook resource, they have incredible customer support that solves problems in a very short time, the resources are of excellent quality and long-lasting, I can only compliment them on the great work that has been behind them for years , and I will recommend their services to my colleagues as I have always done, because I have always felt good.
Pro Ads 回复2025-01-05
Hey Manuel,
Thank you so much for your wonderful review! We’re really glad to hear that we could help you with your Facebook issues and guide you through the setup process. It’s great to know you felt supported and kept up to date.
Your recommendation means the world to us, and it motivates our team to continue providing the best service possible. We're always here to assist you, so don’t hesitate to reach out if you need anything in the future. We look forward to helping you again!
Best,
ProAds team.
Excellent customer support, fast response times, and quality products. Highly recommend if you're looking for FB assets or services.
Pro Ads 回复2024-12-28
Hello,
Thank you so much for the great review! We’re so happy to hear that you had a good experience with our team. Your kind words about our quick and attentive support mean a lot, and we’re glad we could be there for you through the challenges.
We’re here to make sure everything runs smoothly, so if you ever need anything or have more questions, just reach out. We’ve got your back!
Thanks again for sharing your experience. We’re looking forward to helping you again!
Best,
Pro Ads team
Hi Joshua,
Thank you so much for taking the time to share your experience with us. It was a great opportunity to have you as one of our valued clients and we're thrilled every time you reach out to us for assistance. It's always a pleasure to assist you, and we are committed to achieving successful result on all issues you escalate to our attention.
Please know that we're always here in case you need help, just don't hesitate to message us anytime!
Best regards,
The Pro Ads Team
Hands-down the best support ever! Got stuck with a process and their TG support was super fast and very knowledgeable in getting the account sorted! Absurd support they have!
Pro Ads 回复2024-12-24
Hello Michael!
Thank you so much for your wonderful review! We're truly grateful for your kind words. It means a lot to us to hear that we could assist you with your Facebook ads account.
Our goal is always to provide as much knowledge and support as possible, and we're thrilled to know you found our information helpful. Your success is our priority, and we're here to help you every step of the way.
If you ever have more questions or need further assistance, please don’t hesitate to reach out. We’re always just a message away, and we look forward to continuing to support you on your journey!
Best regards,
Pro Ads team.
Great service, they go above and beyond to even restore your account in the case of a ban or issue. Very professionl, would recommend
Pro Ads 回复2024-12-21
Hi Mo.
Thank you so much for your thoughtful and detailed review! We’re truly honored to have you as a customer and are glad to hear that you’ve consistently received the best from us.
Your continued trust and satisfaction mean a lot to our team. We take pride in prioritizing our customers and ensuring that both our assets and services meet the highest standards. It’s wonderful to know that our efforts have made a positive impact on your experience with Pro Ads.
Thank you for your trust and support.
Best regards
Pro Ads Team.
Hello Georgio,
We regret to hear about your dissatisfaction and would like to clarify the situation for all our clients.
Our assets are high-quality and have a proven track record of success. While it appears there may be competitors attempting to damage our reputation, we stand by our service. We provide comprehensive, step-by-step guidance to every client—something you would know if you had used our service.
Pro Ads has built its reputation over several years through commitment to client success and satisfaction. We value the trust our clients place in us.
Our support team remains available to address any concerns and find solutions. Please don't hesitate to reach out if you'd like to discuss this further.
Best regards,
ProAds team.
Great Support and super quick delivery. No complaints
Pro Ads 回复2024-12-04
Hi Sean,
Thank you so much for taking the time to share your experience with us. It means a lot to us! We're glad we could provide the service you needed and that you’re satisfied with our support and assets. Your satisfaction is always our priority.
Please know that we're always here in case you need help, just don't hesitate to message us anytime!
Best regards,
Pro Ads Team
Had some trouble trying to connect a new profile to my old bm. I was in great need of assistance and they delivered! Every step of the way they made sure to help me where they could, its very much appritiated, would highly recommend
Pro Ads 回复2024-11-22
Hi Joren,
Thank you so much for taking the time to share your experience with us. It was a great opportunity to have you as one of our valued clients and we're excited every time you reach out to us for assistance. It's always a pleasure to assist you, and we are committed to achieving successful result on all issues you escalate to our attention.
Please know that we're always here in case you need help, just don't hesitate to message us anytime!
Best regards,
The Pro Ads Team
Hi,
Thank you so much for taking the time to share your experience with us. It was a great opportunity to have you as one of our valued clients and we're excited every time you reach out to us for assistance. It's always a pleasure to assist you, and we are committed to achieving successful result on all issues you escalate to our attention.
Please know that we're always here in case you need help, just don't hesitate to message us anytime!
Best regards,
The Pro Ads Team
Honestly so respectfully and very very patient, amazing customer service probably the best company in the sector
Pro Ads 回复2024-11-17
Hello,
Thank you so much for the great review! We’re so happy to hear that you had a good experience with our team. Your kind words about our quick and attentive support mean a lot, and we’re glad we could be there for you through the challenges.
We’re here to make sure everything runs smoothly, so if you ever need anything or have more questions, just reach out. We’ve got your back!
Thanks again for sharing your experience. We’re looking forward to helping you again!
Best,
Pro Ads team
I purchased a basic setup to avoid bans. Their support is great. They'll answer any questions you have and will walk you through the set up step by step (lengthy but worth it). After a couple of the provided profiles were restricted they were quick to replace them cost free. Just started running ads, the process can be slow and Facebook seems to take a while to warm up the ad accounts but so far so good. Would recommend.
Pro Ads 回复2024-11-15
Hey Chad!
Thank you so much for your wonderful review! We’re really glad to hear that we could help you with your Facebook issues and guide you through the setup process. It’s great to know you felt supported and kept up to date.
Your recommendation means the world to us, and it motivates our team to continue providing the best service possible. We're always here to assist you, so don’t hesitate to reach out if you need anything in the future. We look forward to helping you again!
Best,
ProAds team.
I have tried many similar services but no one comes close to Pro Ads in term of pricing and their excellent service.
They always deliver after service when there are problems and they are quick to help unlike others. I have gotten many profiles reinstated because of them and since using them I have never used other providers again.
Pro Ads 回复2024-11-07
Hey Niels!
Thank you so much for your wonderful feedback! We’re really happy to hear you had a great experience with us. Our team works hard to respond quickly and make the buying process easy, so it’s great to know we met your expectations. We're also glad we could help you with the issues you faced. Your recommendation truly means a lot to us, and we can't wait to assist you again in the future!
Best,
Pro Ads team.
Really good service, communication through whatsapp is great, there always responding within 1 minute. And they now what to do
Pro Ads 回复2024-11-07
Hey Pedro!
Thank you so much for your positive feedback! We're very glad to hear that you found our service both fast and top-notch. We always strive to provide the best possible experience for our customers, and it's wonderful to know that our efforts are making a positive impact. Your recommendation means a lot to us and motivates us to keep up the great work.
Thank you for your trust and support, We'll keep providing top class support like always. <3
Best Regards
Pro Ads Team.
Excellent service! They provided new Fb assets to scale my business and an excellent customer service. I recommend them!
Pro Ads 回复2024-11-07
Hey Melvin!
Thank you so much for your positive feedback! We're very glad to hear that you found our service top-notch. We always try to provide the best possible experience for our customers, and it's wonderful to know that our efforts are making a positive impact. Your recommendation means a lot to us and motivates us to keep up the great work.
Thank you for your trust and support, We'll keep providing top class support like always. <3
Best Regards
Pro Ads Team.
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