ProxyWing

Hi Jin, Thank you for the detailed feedback — we're sorry the experience didn't match what you were after. One important clarification on the technical side: for IP classification and quality we rely on IP2Location, which is the neutral industry reference. IPQS is a separate third-party fraud-detection tool, and by design it raises its score for any IP it can identify as a proxy or hosting range. So an elevated IPQS score doesn't mean an address is "burned" or spammed — and a score strictly under 20 is effectively unattainable on a static proxy for exactly that reason. That's what our team was trying to explain, rather than stall you. It's also worth noting that account-network work on TikTok, Instagram and YouTube depends heavily on factors beyond the IP itself — anti-detect setup, fingerprints and account warming all play a major role. That said, we do issue replacements whenever a proxy is genuinely faulty, and we want to look into your case properly. We've already sent you a request for your order details via Trustpilot — please share them when you have a moment and our team will investigate and follow up with you directly. Best regards, ProxyWing Team

Hi William, Thank you so much for the review! We're thrilled to hear that after 6 months of use, our high-speed proxies are still delivering exactly what you need for your work. Thanks for your loyalty and support, Best regards, ProxyWing Team

Hello, We’re sorry to hear that your experience felt frustrating. To clarify, the purchased IP was delivered and functional. The request for a refund or region change was not related to a confirmed technical issue with the proxy, but to the fact that the selected location was no longer needed. According to our policy, refunds and region changes for digital products are limited after purchase. However, our support team remained available and was ready to review any technical issue if one occurred. We appreciate your feedback and will continue working on making our communication clearer. Best regards, ProxyWing Team

Hi Ofinegor, Thank you for sharing your feedback! It's great to hear that ProxyWing ensures a reliable workflow for you and that our support team was able to assist you quickly. If there is anything else we can help you with, please don't hesitate to reach out! Best regards, ProxyWing Team

Hello, We’re sorry to hear about your experience. However, we did not receive any technical details, screenshots, or examples from you that would allow us to verify the issue. Our support team asked you to provide more information about what exactly was not working, but no details were provided. We are always ready to investigate real technical issues and help resolve them. Please contact our support team with the proxy details, error examples, and screenshots, and we’ll be happy to check everything. Best regards, ProxyWing Team

Hi Roman, Thank you for sharing your feedback - we're sorry to hear about your experience. A quick clarification for transparency: with our Datacenter and ISP proxy plans, IPs are assigned automatically from our available pool, and we don't guarantee that multiple IPs in a small package will come from different /24 subnets. This is stated openly in our pre-sale communication. Regarding refunds: like most proxy providers, we cannot refund IPs that have already been issued and activated, since the addresses are reserved on our side and cannot be resold. This is also outlined in our Terms of Service. However, we always look at edge cases individually and do our best to find a fair solution - including replacements where possible. Best regards, ProxyWing team

Hi MakzZakat, Thank you so much for the kind words! We work hard to keep both our support and our pricing fair, so it means a lot to hear it lands well. If anything ever comes up — we're just a message away. Best regards, ProxyWing team