Puffco

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your Peak Pro has been frustrating. After reviewing your account, we can see that you're currently in contact with our support team regarding the Bluetooth connection issue you've encountered. Our team recently provided some troubleshooting steps and is currently awaiting your response. If the issue persists after trying those steps, please reply to your existing support ticket and let us know the results. We'll be happy to continue troubleshooting with you and, if necessary, review the device for warranty service. We appreciate your patience and look forward to helping you get your Peak Pro working as intended.

Thank you for taking the time to share your feedback. We're sorry to hear your experience with the Pivot hasn't met your expectations. What you've described isn't the experience we want our customers to have, and we'd appreciate the opportunity to take a closer look. We weren't able to locate any previous support requests associated with your review, so we encourage you to reach out to our Customer Support team directly through our support portal or at [email protected] so we can troubleshoot the issues you're experiencing and determine the best way to help. We value your feedback and hope to have the opportunity to improve your experience.

We're very sorry to hear about your experience and understand how frustrating it is to encounter repeated issues, especially with a new device. We appreciate you giving us the opportunity to assist, and we're glad we were able to provide a replacement chamber under warranty. We understand that this experience has not met your expectations, and we sincerely apologize for the inconvenience. If you continue to experience any issues with your replacement or have any additional questions, please don't hesitate to reach back out to our Support team. We're committed to making sure your device is functioning as intended and are always happy to help however we can.