Always great help in a fast response…
Always great help in a fast response very friendly team love the puff Co. family
About Puffco
Data updated- Website
- puffco.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 90% (9/10)
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Is Puffco legit?
Puffco (puffco.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
What people say
Scott and ariel made my experience very…
Scott and ariel made my experience very pleasant no complaints very easy and great customer service i love puffco great products great company
Excellent warranty & customer service!
Purchased a Puffco Pivot and Hot Knife V2. The Hot Knife V2 was defective, wasn't getting hot enough. Emailed about warranty and IMO Puffco has one of best warranty's out there. Super quick and easy resolution, replacement is on its way. Customer service was excellent. BTW Pivot is awesome, love it. Can't wait to buy the new Proxy as well. Thank you Puffco, for making warranty so easy to deal with!
Very helpful
Sydnee was very helpful to get us a replacement for our plasma pro
Great customer service
Great customer service, problem fixed in a matter of days. Thank you!
THEY SENT ME A NEW TOPPER FOR MY PLASMA…
THEY SENT ME A NEW TOPPER FOR MY PLASMA EDITION PEAK PRO AND IM JOLLY AS CAN BE THANK YOU PUFFCO
The device is ok… except for the fact…
The device is ok… except for the fact that a $50 part (the 3D chamber) must be replaced every 1-3 months! That, & their “support” is awful. It is very difficult to reach them or to get a response from them. Every “reply” takes 2 to 3 business days for them to respond. My device stopped working and it took 2 weeks to get the help I needed.
I broke my plasma peak pro glass piece…
I broke my plasma peak pro glass piece and the team at puffco was so helpful and generous enough to send me the piece! It made me so happy knowing they had my back and sent the piece even though they don’t sell it separately!! I will forever be a loyal puffco customer because not only are the pieces amazing but so is the team I am extremely grateful that they made it so easy to help me I love puffco and the team!
Dewie the GOAT
Dewie was super helpful! His questions were very streamline, and he helped me with exactly what I needed. Very fast response time aswell. Very impressed :)
So freaking bad
So freaking bad. A puffco plus costs $120 before taxes, so I'd expect it to, you know, work. At LEAST better than a $20 Seahorse. I can definitively say it does NOT. Even at the highest setting, in session mode, this thing barely produces a wisp of vapor. Nobody, I repeat NOBODY, buys these things just to taste the concentrate. Flavor chasers are a myth created by companies to excuse poor products. We want to get high! Thats the whole point. Im sure their $250 products are good. But I wasted $120 on basically a functionless paperweight. Make better products and stop selling this garbage.
Caity helped me with a 3dxl chamber…
Caity helped me with a 3dxl chamber that quit working and was defective she was great W puffco this is why ill always stick with puffco there customer support is top tier
Service client au top
My puffco tether broke and customer…
My puffco tether broke and customer support was swift and helpful! Support the customers and the customers will remember. Can’t wait to get more devices from them!
Had an issue with my device
Had an issue with my device, the CS team was ON POINT with communication and troubleshooting <3<3<3 HIGHLY RECOMMENDED!!!
Puffco is a shame
Got my warranty done with dewie was told my base was in good working order that it would be sent back with a new chamber received it on Saturday night wrong unit serial numbers dont match unit doesnt even charge terrible terrible first time experience like Im literally thinking it might be a joke puffco really let me down didnt have it for the fourth of July it's like I dont even own one anymore I've tried emailing them back they unfortunately dont answer I guess they dont stand behind there products 😔 it's a shame
Reply from Puffco2026-08-04
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've encountered with your warranty replacement, and we completely understand how disappointing this must be. We sincerely apologize for the frustration and inconvenience this has caused. Our support team is actively reviewing your case and will be following up with you through your existing support ticket as soon as possible to investigate what happened and work toward a resolution. We truly appreciate your patience and the opportunity to make this right. Thank you for bringing this to our attention. Kind regards,
My whole experience with Puffco had been..
My whole experience with Puffco has been amazing. After this, I will be a customer for life. From the response time, to the over-the-top customer care and service shown to me despite all odds with my warranty situation, I’ve been shown what being a customer of Puffco is and I feel blessed!
Awesome
Awesome experience
The customer service is wonderful
The customer service is wonderful. They were very quick and it was quite easy of a process of getting a replacement for something they truly didn’t have to fix. I will definitely be buying more products from this stellar company. Not to mention the plasma peak pro is amazing product.
Amazing customer service!
Amazing customer service be patient I got worried when I didn’t get instant replies I’m very impatient lol but they took care of me and replaced my 3dxl chamber.
Customer Service 💯
I bought a brand new peak through a private sale and unfortunately the joystick cap started to tear about 2 months into having it. I reached out to support to ask about how I could order a replacement part for the color I have and they offered to send me one free of charge! This was totally unexpected but very much appreciated! Support was so easy to access, my support rep was friendly, and Puffco now has a customer for life :)