Puffco (puffco.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
Juan was a great support tech. He was friendly, and guided me through the process of providing videos and packaging the damaged warrantied product correctly. He replied at every step of the way. Absolutely stellar service, especially during a busy season for the industry (late April)
I wanted to share my experience with Puffco and the new Peak Pro V2. Out of the box, the Peak Pro V2 was absolutely amazing — smooth hits, great flavor, easy to use, and overall just a premium device. I genuinely loved it… right up until I started having battery issues. That part was frustrating, especially for such a high-end product. I reached out to Puffco support expecting the usual back-and-forth, but instead I had the pleasure of dealing with Dewie — and honestly, he went above and beyond. Dewie took the time to understand my situation and ultimately made an exception for me by approving a replacement base. That level of customer service is rare these days. Even though I had an issue with the battery, Puffco completely made it right thanks to Dewie. I’m super happy, grateful, and soon to be back to enjoying my Peak Pro V2. Huge shoutout to Dewie at Puffco for taking care of me — you turned a frustrating situation into a great experience. Respect to Puffco for standing behind their products and their customers.
102 reviews matching