Puffco (puffco.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
Initially this was a five but I gave a four because the device stopped working in less than 30 days but let me add some clarity. The warranty, once I filed for it was truly a satisfying deal with how Dewie helped me out with the issue. Thanks again, Dewie.
Support was a pleasant experience from the start. I was assured that I would be assisted and was asked for some receipts and photos. Once I provided them, I was told my replacement was already on the way! This customer service convinced me that I should continue to support it and I purchased a peak and bub attachment for my proxy. Amazing customer support.
Quick response and very thorough. Very clear communication and strong knowledge on troubleshooting product. 5-Star
The folks at puffco are very helpful and respond in a timely manner.
Incredibly happy with Puffcos support service!! Particularly the help I received from Dewie! After purchasing my puffco my base had an issue covered under their warranty and contacted support and Dewie very quickly got back to me; replaced my peak, and sent an extra atomizer/chamber! As a daily concentrate user/content creator and influencer (unsponsored) that use to use their peak daily I am so incredibly grateful! :)
Customer service seems to be non existent. Opened a ticket four days ago and heard nothing, not even acknowledgment that the ticket is active. No response to email, no response on Reddit. Have your 1 star.
We're very sorry to hear about your experience and apologize for the delay in receiving a response from our Support team. We understand how frustrating it can be when you're waiting for assistance, and this is not the level of service we strive to provide. Our team is committed to assisting every customer as quickly as possible, and we appreciate your patience while we work through each request. If you still need assistance or have any additional questions, please continue working with our Support team through your existing ticket, and we'll be happy to help resolve your concerns. Thank you for sharing your feedback, as it helps us continue improving the support experience we provide.
Fast response, and offered many solutions to help fix issue.
Juan helped me fulfill the warranty on my PuffCo Peak base. He answered all my questions and did a great job getting me a replacement.
Ron was great with helping and answering my questions and got back to me in a timely manner. Definitely a great experience. Thank you so much
I reached out to support due to the fact my hot knife just fell apart. They were incredibly helpful and just replaced my device. Love this company.
Dewie from puffco support is the goat. Quick replies and got the issue resolved in a few days! Always a pleasure dealing with puffco. Personally they always help me out with what ever I need or make sure to get me the right info assist!
Puffco has horrible warranty. The heating chambers, which are the parts that according to others break regularily are NOT covered by the warranty. Mine broke after about 3 months of regular use. So you pay 160+€ for a product that will essentially only function for a few months before you need to buy replacement parts.
We're sorry to hear about your experience and understand your disappointment. After reviewing the information available to us, we were unable to locate a support case associated with the details provided in your review. While chambers are consumable components and are not covered under our standard warranty after normal use, we'd still appreciate the opportunity to review your situation and ensure you've received the appropriate guidance. If you haven't already, we encourage you to reach out to our Customer Support team and reference your Trustpilot review. We'll be happy to review your case, answer any questions regarding our warranty policy, and determine how we can best assist you. Thank you!
I received prompt and friendly customer service from Dewie at Puffco. Dewie helped me with a warranty claim for my new proxy chamber and left a great impression for the company and how they treat their customers. I’ll receive my new chamber soon. Thank you, Dewie!
Hello, I was helped by Cass and she replied to emails quicker than anyone I have spoken to at Puffco. She also assisted me with every single issue I had and made every step very simple for me. Thanks again Cass for all your help.
Good customer service i reached out and they quickly got to work helping me out with my problem i absolutely love the puffco piece and will continue trying them out must recommend
I’ve been a puffco customer for years and they’ve always honored replacing devices that are within warranty, out of the 15+ orders I’ve gotten over the years I’ve never had a problem. Then I ordered a 3DXL and peak 3D chamber and when I received it (was off work so went out and got it right away) i noticed it was partially cut longways but didn’t seem big enough to get anything out of it so I just opened it and the bigger 3DXL was missing but was on the invoice. Reached out to puffco right away because they always help solve problems in an easy fashion, and they had another 3DXL on its way within the same week (happened Monday, label created on Friday)
Amazing!! Honored their warranty even after with an amazing and fast costumer service.
Got my puffco on November last year worked good until it didn’t got help with getting a new puffco received it on may right away didn’t work would work for some dab hits and others it didn’t. Then it complete stops working. I try making a request to get a new one and they are telling me I need to buy a new chamber. Ive had enough and will be switching to focus V.
We're sorry to hear about your experience and understand how frustrating it is to continue experiencing issues after receiving a replacement device. After reviewing the information available to us, we were unable to locate an active support case associated with the details provided in your review. We'd appreciate the opportunity to take another look at your situation and review the troubleshooting and warranty guidance you've received. If you haven't already, we encourage you to reach out to our Customer Support team at [email protected] and reference your Trustpilot review so we can locate any previous correspondence and better assist you. We'll be happy to review your case and work with you toward a resolution. Thank you!
I’ve had a great experience with Puffco’s customer service. After using my device for quite a while, the silicone cap on my chamber eventually broke. While it wasn’t necessarily covered, I reached out to support to see what my options were. They responded quickly, were easy to work with, and ended up sending me a replacement chamber and cap. The entire process was straightforward and hassle-free. It’s refreshing to see a company stand behind its products and take care of its customers, even when they don’t necessarily have to. Excellent support like this is one of the reasons I’ll continue buying Puffco products.
They responded fast and easy. Helped me with what I needed quick. Thanks to Ariel
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