Ben was extremely responsive and solved…
Ben was extremely responsive and solved my issue to my satisfaction within a day of me reaching out to puffco. A+++
About Puffco
Data updated- Website
- puffco.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 90% (9/10)
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Is Puffco legit?
Puffco (puffco.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
What people say
Juan The Man The Myth The Legend of the Support team
There was only one issue I had and that was I didn’t get to talk to Juan longer. Seriously I have never met a more honest and respectful person in my entire life, I would sincerely love to shake his hand and get a drink with him! Not only did he reply in a timely manner he answered every question I had for him with no hesitation at all. He is a star at a top quality company that refuses to stop shinning as bright as possible. I recommend Puffco to everyone but now I want to share his amazing service with everyone.
Puffco peak pro
Bought a puffco peak pro from my local smoke shop to avoid shipping time and it was broken right out of the box so I had to wait for shipment on a warranty claim which took over 2 weeks. When I finally got it back it worked for about a week or two before developing ANOTHER issue that I’ll need to send it out for warranty yet again to fix. This is a $500 dollar dab rig that will break at the slightest inconvenience. I recommend literally any other digital dab rig brand
Reply from Puffco2026-07-20
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your Peak Pro has been frustrating. After reviewing your account, we can see that you're currently in contact with our support team regarding the Bluetooth connection issue you've encountered. Our team recently provided some troubleshooting steps and is currently awaiting your response. If the issue persists after trying those steps, please reply to your existing support ticket and let us know the results. We'll be happy to continue troubleshooting with you and, if necessary, review the device for warranty service. We appreciate your patience and look forward to helping you get your Peak Pro working as intended.
Great customer service
Great customer service. Sent me replacement parts for two seperate issues. I’ve heard of bad service in the past from others, but I’ve only experienced great customer service and help from them! A+++
Great experience.
Juan was absolutely incredible!!
Juan was absolutely incredible with helping me with an address issue. Solved it quick and with excellent customer service, highly recommend and appreciate his service.
I messaged with Zach Davis of Customer…
I messaged with Zach Davis of Customer Support to troubleshoot and identify the issues I was having with my Peak Pro chamber; he was both friendly and attentive in helping me to resolve the problem.
Dewie did a great job at getting me the…
Dewie did a great job at getting me the piece I needed in a timely manner. I appreciate the ease of service here.
I have a pivot in the color mocha
I have a pivot in the color mocha. I got it a couple months ago and honestly it sucks but I haven’t returned it because I didn’t wanna go through the inconvenience. It leaks on the bottom waste all my wax so I only use it sometimes and honestly any needs to be charged every couple heads and I get it only 15 but like oh my gosh it looks pretty but that’s about it
Reply from Puffco2026-07-16
Thank you for taking the time to share your feedback. We're sorry to hear your experience with the Pivot hasn't met your expectations. What you've described isn't the experience we want our customers to have, and we'd appreciate the opportunity to take a closer look. We weren't able to locate any previous support requests associated with your review, so we encourage you to reach out to our Customer Support team directly through our support portal or at [email protected] so we can troubleshoot the issues you're experiencing and determine the best way to help. We value your feedback and hope to have the opportunity to improve your experience.
Ariel was the best!!
Ariel was fast, kind, and very helpful. They were able to help me locate the info & get my warranty claim filled out. Love you guys at puffco!!!!
Unreal customer service!
Never ever have I received customer service support as good as Puffco! Hands down the best experience 👏👏👏
Juan was cool and helpful
PUFFCO ROCKS!!
PUFFCO ROCKS!!! Great customer service as always, Been a customer since the OG peak and i'm not going anywhere. Shoutout to Sydnee for her help !
I had an issue with my puffco peak pro…
I had an issue with my puffco peak pro and after submitting a request to customer service I was able to get all the help I needed thanks to Dewie! The process was easy and my issue was taken care of so quickly! Cannot thank Dewie and Puffco enough!
Kaityn rocks!
Excellent customer service from Kaitlyn! She wasn't able to take care of my original request due to purchase policies, but made sure I got what I needed and responded quickly. And included a link directly to the item which was very appreciated. 10/10, cheers :)
Zach in CS was phenomenal
Zach in CS was phenomenal, beyond what I had expected regarding my situation with my device.
Atomizers are Garbage.
The atomizer they sent me with the device connected only 50% of the time, then broke after a week of use. I bought a 2nd atomizer from a local store (only one in stock, and the only store in the city selling the atomizer model. After another week of use the 2nd atomizer also quit working. I now have a replacement atomizer from puffco and there are no connection issues like the fist one but regardless after $660 CAD and working with my 3rd Atomizer on week 3 when the atomizers are priced at $150 CAD each. This is one of the worst purchases I have ever made. I expect big things from Puffco and got absolute garbage. No option for Refund and Resale value is maximum $400. 1/5 stars.
Reply from Puffco2026-07-09
We're very sorry to hear about your experience and understand how frustrating it is to encounter repeated issues, especially with a new device. We appreciate you giving us the opportunity to assist, and we're glad we were able to provide a replacement chamber under warranty. We understand that this experience has not met your expectations, and we sincerely apologize for the inconvenience. If you continue to experience any issues with your replacement or have any additional questions, please don't hesitate to reach back out to our Support team. We're committed to making sure your device is functioning as intended and are always happy to help however we can.
Juan went above and beyond
Juan went above and beyond with my situation and I didn’t even have to beg lol My puffco is everything to me and it unfortunately ripped from the little crevices that holds it to close and open I’ve been going crazy trying to purchase one so I decided to reach out I knew this item wasn’t covered under warranty but I contacted them And my new replacement part is on the way! Thank you PUFFCO 🩷
Very quick response and was able to…
Very quick response and was able to help with the issues!
Jordan Pope was very responsive and…
Jordan Pope was very responsive and supportive. I was able to resolve my issue within minutes.