They made it really easy
They made it really easy, super understanding and very fast!! I got help figured out in a few days! Thank you again puffco for your help and products :) <3
About Puffco
Data updated- Website
- puffco.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 90% (9/10)
Do you own Puffco? Claim this profile for free and start replying to reviews.
Is Puffco legit?
Puffco (puffco.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
What people say
I sent my base to my peak pro to them…
I sent my base to my peak pro to them to see if somthing was wrong, nothing was they said it was the 3dxxl chamber I had so they hooked me up with a free one great customer service.
Amazing customer service and warranty
customer service
i bought the new peak pro plasma and the atomizer wasn't working. i tried the atomizer with my old peak and it still wasn't working. i contacted puff co support and within days i was sent a new replacement atomizer. thank you puff co.
Review for Cass
I would like to give thanks to ‘Cass’ for being kind and helpful with the exchange/replacement. She has great customer service and went out of her way to assist me. Thank you again so much for being awesome. Annie
Puffco is amazing with products so far…
Puffco is amazing with products so far above the competition they pull shades of a Michael Jordan or Muhammad Ali. They produce the best products in the hash marketplace by far and make the competition look like amateurs at best. And if you have any issue whatsoever (which will happen on occasion with any product, ever) they are more than willing to make it right. They are solid gold and I can’t wait to see what the future brings out of this company!
My PuffCo device has been great
My PuffCo device has been great. It is, hands down, the best electronic vape device I've ever owned. Unfortunately there was an issue with a component, but still within warranty time limit. Juan helped me out and got me replacement fast and hassle free. The experience was great and I'm happy with the outcome. Every message we exchanged was very friendly and straightforward.
Just great customer service at Puffco
Just great customer service at the levels I expect. Alex was very helpful and made sure my issue was resolved promptly
Ariel was able to trouble shoot and…
Ariel was able to trouble shoot and send me over a new battery when mine took a dump
5 STARS!
5 STARS! Emily was super friendly and pleasant to work with regarding my warranty for my hot knife. The process was quick and seamless. Thank you again!
W company lost my proxy core mouthpeice…
W company lost my proxy core mouthpeice and they replaced it for free even though it wasn't even a warranty issue this is why I bought the puffco plasma absolutely W company
I was skeptical at first about their…
I was skeptical at first about their product. But their proxy is a game changer! I have both versions greatest investment. I finally spoiled myself with their hot knife. Now I did purchase it at my dispensary. But not only did they honor their one year warranty, they upgraded me to the new version. Puffco really makes the mark too a whole new level.
Caity from customer service was great…
Caity from customer service was great she helped me get a replacement 3DXL Chamber, I recieved the replacement really fast less than 5 days! Will shop with them again.
The customer service agent Sydnee went…
The customer service agent Sydnee went above and beyond communicating and fixing my problem. Very professional and on top of it through out.
After only a week of having my plasma…
After only a week of having my plasma peak pro it unfortunately broke, but after reaching out to puffco support they were quickly able to asses my situation and help me out! Thank you Sydnee for all of your help!
Quick and easy and super helpful
Zach was a great helps and super…
Zach was a great help and super professional and responded in good time. Thank you Zach
Caity was very helpful and responsive
Caity was very helpful and responsive. Got my problem resolved quickly and easily. Very happy with the customer service.
Best customer service team I’ve ever…
Best customer service team I’ve ever met and that’s an understatement. Thank you again Zach for the hard and honest work that you do. Puffco will forever have my loyalty and I’ll continue to support this great company.
Im sure like a lot of these review the…
Im sure like a lot of these review the Customer Service is wonderful, personally its the product I paid out for I care about. Simple fact is its a wonderful product, when it works. You will spend more time with the app telling you you have not cleaned your bowl properly so it dosnt connect. For a product that is designed specifically to handle a sticky substance, you'd have expected it to be a little better at doing what it was designed todo. I wouldn't buy another one, lets put it that way
Reply from Puffco2026-07-27
Thank you for taking the time to share your feedback. While we're glad to hear you've had positive experiences with our Customer Support team, we're sorry to learn that your experience with the product itself has been disappointing. The chamber connection issue you described is not the experience we want our customers to have. While chamber connection errors can often be resolved through troubleshooting or routine cleaning, your device should provide a reliable experience when properly maintained. We'd appreciate the opportunity to take a closer look and see how we can help. If you haven't already, please reach out to our Support team through our Help Center with your proof of purchase and a brief description of the issue you're experiencing. We'll be happy to walk through troubleshooting with you and determine whether your device may qualify for warranty service. We appreciate your honest feedback and hope to have the opportunity to restore your confidence in Puffco.