About Puffco
Data updated- Website
- puffco.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 90% (9/10)
Do you own Puffco? Claim this profile for free and start replying to reviews.
Is Puffco legit?
Puffco (puffco.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
What people say
I broke my new plasma glass almost as…
I broke my new plasma glass almost as soon as i bought it, reached out to support and Sydnee helped out fast and solved the problem better then i was hoping
Amazing customer service
Amazing customer service! I stupidly ripped the silicone casing and they were kind enough to promptly replace it! Also their product is wonderful!
Zach is the man!
Zach from customer service made the experience 5 star. I first reached out to inquire about the expected performance of my peak pro. After talking he encouraged me to send it in because it was likely defective in some way. I was on the fence after reading some other thinfs online. He made me feel pretty confident so I went ahead with warranty claim. He Made aure I qas up to date and informed along the way. It worked out amazing in the end. Thanks a lot Zach!
Juan with Puffco Support is a gem
Juan with Puffco Support is a gem! He helped me and made everything so much better with his assistance. 11/10 for him!
Great customer service
Great customer service. My 3DXL chamber was faulty and they changed it even when it was just out of warranty. Can’t thank them enough (Dewie) :)
Positive warranty experience
Dewie from the support team was very helpful, responsive, and supportive. I am very happy with the outcome come and the customer service I received. Thank you
absolutely amazing customer service 🌟
Fast delivery
Really happy with how quick my replacement device came and Dewie From Puffco Support had me locked in and was super informative and helpful to try and troubleshoot my device but in the end everything came out great! Thanks Dewie !
They did everything they could for me…
They did everything they could for me to fix my shipping address even though the terms and conditions are strict. I am very grateful and look forward to receive my plasma pro! Great service thank you!
Puffco support review
For Dewie! I explained the issue I was having and it was handled quickly, and I was able to obtain a replacement upon request. thank you puffco for giving love back to your customers!
Great customer services 👌 👍 👏 😀
The puffco team looks out for their…
The puffco team looks out for their customers. They answered promptly and helped me out with my device. Shoutout to Dewie, Dewie the goat.
Got back to me within a day or two &…
Got back to me within a day or two & were very helpful & respectful. My chamber randomly stopped working very early into its lifespan & they replaced it free of charge for the inconvenience! Overall great people & good product!
Dewie was great my original order was…
Dewie was great my original order was lost by UPS so he set up a replacement for me. Unfortunately the replacement came with the wrong product. Dewie was great and got another replacement sent out right away and allowed me to keep the item I received in error for all the inconvenience. Love puffco and always have great service!
This is a rating on my experience with Dewie.
This is a rating on my experience with Dewie. This person was very polite and professional. I was pretty upset about having an issue within the first 2 weeks of owning a proxy. The atomizer was the fail point and not typically covered under warranty. Dewie took into consideration how long I had had the Proxy and was able to send me a replacement. Thank you Dewie, you’re a rockstar, and you created an even larger Puffco fan.
Awesome device, Not so awesome customer service
Phenomenal function on the device, but the battery went wonky after 6 months and I've been waiting on support to get back to me for about two weeks now. For a 400+ dollar device, that's rough. Sent in my support ticket and nada, no communication since then.
Reply from Puffco2026-07-20
Thank you for taking the time to share your feedback. We're glad to hear you've enjoyed the performance of your device, though we're sorry to hear about the battery issue. If you already have an open support ticket, please reply directly to that email so our team can continue assisting you and review the next best steps. We appreciate the opportunity to help and look forward to resolving this for you.
Peak Customer Service
Even though the result wasn't what I was hoping for. The reply was quick and I was provided with a resolution.
Great customer service bought a product…
Great customer service bought a product and a day later had something break and they were able to get me a replacement and take care me with such a great product. For all your smoking needs choose puffco
I mailed in 2 products because I thought there were issues
I mailed in 2 products because I thought one of them had an issue, the puffco testing team people didn’t find any issues with my products but they still sent me out 2 new products anyway!