PureKana

Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.   In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!   PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

Hello, Thank you for reaching out to PureKana and we hope you're doing well. We recently experienced a surge of demand for our products and we ran out stock sooner than expected. On behalf of the whole team, I would like to apologize for this miscalculation on our part. It looks like only one item is on backorder and that is why it is being held. I have asked the warehouse to ship the other items in the order for now. You should receive an email confirmation with tracking within the next 24 hours. Thank you!

Hello, We have replied to you on 12/12 with the return instructions. I can also post it down below for your records: PureKana Returns 100 Lackawanna Ave. Parsippany, NJ 07054 Thank you!

Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.   If you have additional suggestions on how we can improve or expand our selection, we are always open to hear from our customers. After all, we are here to make a difference + it starts here.   PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

Hello David, It looks like you purchased a bundle deal, in which we have already cancelled and refunded as per your request even though the items were shipped. Thank you!

Hello Marilyn, It looks like the order processed on 12/10 and was delivered on 12/16. I am sorry if there was any confusion. https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111899562653534090 Thank you!

Hello! We appreciate you reaching out and hope you’re doing well. We are very sorry to hear that you are having a hard time opening up the bottle. We recently made a change in our bottles and lids to a more child resistant lid which has made it a bit more difficult to open. If you push down and twist at the same time it should open for you, however, please keep in mind you may need to push down harder than you would have had to with our other lids. These new lids have also made it better for sealing our products and ensuring customer’s their bottle hasn’t been tampered. With our old bottles and lids the seal would come off within the lid once opened and this raised concerns for some customers and we want our customers to feel safe and reassured when opening and using our products. We are very sorry for any frustration, inconvenience or confusion this may have caused you. If we can be of any further assistance please do not hesitate to contact us.

Hello, Thank you for reaching out to PureKana and we hope you're doing well. We recently experienced a surge of demand for our products and we ran out stock sooner than expected. On behalf of the whole team, I would like to apologize for this miscalculation on our part. The item won't be available until next week, in which we will ship it out as soon as possible. We hope you understand.

Hello, We have tutorials online for the lid but understand your decision. Your subscriptions have been cancelled. Thank you!

Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.   In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!   PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.   If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here. PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.   In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!   PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.   If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here. PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

Hello, It looks like it has been shipped but could be delayed with the carrier. We suggest calling the carrier for more details, if needed since we only see the same as you with the tracking. As of today, it shows it is expected to arrive. https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111899562642156777 Thank you!

Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come. In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think! If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here. PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.   In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!   PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.   If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here. PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

I am sorry to hear the product has yet to arrive. I do see that the tracking shows. Delivered, Parcel Locker PUYALLUP, WA 98374 November 13, 2023, 3:57 pm I will have a lead look into this and contact you with an update within 24 hours. PureKana Customer Service Operations

Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.   If you have additional feedback on how we can improve, we are always open to hear from our customers. After all, we are here to make a difference + it starts here.   PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.   If you have additional suggestions on how we can improve or expand our selection, we are always open to hear from our customers. After all, we are here to make a difference + it starts here.   PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)