PureKana

Customer service and product on point

After reading some other low reviews

After reading some other low reviews, I wont attempt to get a refund. So this will be a 40 dollar lesson. The original purekana was better and stronger. I took 4 gummies and felt nothing. I was excited to see this company back. But Im going to stick with my alternative I found when they went under.

Trust is a difficult thing to restore

I LOVED the original PureKana but was left with items in my cart that could NEVER be fulfilled with NO explanation as to why or where the company went. Trust is a difficult thing to restore as there are now many alternatives.

Most incredible product I've ever had…

Most incredible product I've ever had with regard to CBD and THC. It is pure, clean, and healthy as well as super beneficial. I would never buy anything else. This is so great that the product is now available again. Pretty excited!

Kathleen Bepler-ZekajUnited States · 1 review · Experienced 2025-09-07 · Posted 2025-09-08

PureKana CBD gummies are fantastic

PureKana CBD gummies are fantastic! Best CBD gummies to help you relax and even fall asleep after a stressful day!

d8 gummies

I had bought some D8Gummies from pure kana a few years back. they were incredible and I had to break them in 1/8 of a piece! hoping to order the same product soon!

jim clayUnited States · 5 reviews · Experienced 2025-02-18 · Posted 2025-02-21

Not an actual real company

Not an actual real company, this is an AI generated website and auto AI managed. All products are chinese and drop shipped from warhouses in delaware. Shell address in Scottsdale along with "Premuim Jane" their other fake company, total scam.

Karl SmithUnited States · 2 reviews · Experienced 2025-02-19 · Posted 2025-02-20

Site has been under construction for…

Site has been under construction for weeks and will not complete a transaction after filling out all the information and credit card info. No reply to multiple emails. Liked the product but am very disappointed with no response to attempts to buy more product . Also disappointed that they don’t offer a phone number to call customer service to resolve problems. All numbers on the internet do not work.

Where are you PureKana????

For months I've received emails about my loyalty points and to use them before they expire. And only today did I discover they are no longer in business? I used their website contact form many times but never received a response. I suppose they are "history." They could at least respond to loyal customer's emails and honor the points accrued by those customers. But such is the world of business, I suppose. I really liked their products.

Website is horrible

Website is horrible, I was told to log in to redeem my points and there was no way that I could find to do this or what my points meant in the way of discounts....I'm still waiting on guidance

PureKana to file Bankruptcy

Simply Better Brands, owner of PureKana, has suspended their business as if 4/03/24. They will file for Chapter 7 bankruptcy. Filed in New Jersey. I don’t think I would order anything from them at this time. I’ve been a customer for several years and was always pleased with the product and customer service. I’m sorry to see they won’t be in business. I thought they had a superior product.

PureKana scams the elder population

I am trying to get a refund from the second package sent to my mother of CBD products. She thought she was buying one package of CBD for $35 and was sent and charged for over $250 and put on a subscription. She kept the first package as she felt maybe she had made the mistake but we now see many have fallen pray to this business tactic of PureKana. She canceled the subscription but was still sent another package. We sent that back and have never received a refund or a response. We have tried reaching out to the Better Business Bureau as well as this company. I see on this page that PureKana intentionally misused this review site as well! So the deception was no accident. The worst part is that my mother could benefit from CBD and has now refused to try it after being scammed by this company. The loss of the money is one thing but the violation of trust for the vulnerable is really unfortunate. The company should be held responsible.

Don't receive orders, no response from customer service, seems like company is out of business but still taking orders...

I have been purchasing Pure Kana products for many years now and I honestly loved their products. However, over the last couple years I do not receive my subscriptions on time, or at all most months! They do not respond to email requests for help and there is no way to cancel a subscription online, only pause it. I have tried to reach out to Pure Kana (at 3 different email addresses) to no avail. I feel like the company is out of business and the "revamping" of the website is just a stall tactic to keep customers waiting. They have gone downhill in customer service and are no longer able to supply orders to their customers. Honestly, I will never order from them again. There are too many other reputable and high quality companies out there nowadays that sell CBD that have excellent customer service and top notch products. I would not recommend ordering from Pure Kana as you will more than likely not receive your products. :(

I was on the auto subscribe and for the…

I was on the auto subscribe and for the past 2 months the website has been "under maintenance," and I have not received anything. The wed address is wrong and sends it back undelivered and the phone number is always busy. When will the site be back up?

Deb DicksonUnited States · 1 review · Experienced 2024-03-29 · Posted 2024-05-11

Order #PK-1363876

Order #PK-1363876] placed on 3/29/24. Never received order, nor have I received any response to numerous email requests requesting status and then later requesting a full refund. Had previously ordered from this company with quick shipping and status updates. Not sure what happened to them but I will never order from this company again.

Bob SciasciaUnited States · 1 review · Experienced 2024-04-27 · Posted 2024-04-27

I need to Walk Again. Help

My R.foot was crushed because a Lady was texting on her phone while attempting to Drive a car became airborne crushing my hood, Jaws of life used to Extract my foot. Pain 10yrs later is so Bad, Pure Kana is Only Way Allows me to walk. Please Help me C.Card was hacked haven't been able to Contact to Update, Please Help me to Live my Life Again

Hello, is anybody out there?

I was pleased with the CBD gummies so I signed up for a subscription order. We received gummies for two months and then.....nothing. I tried calling the help number listed on this page and they were just a recorded sales pitch for something totally unrelated.

SCAM

Tried to cancel my order within 24 hours of placing it but was told it had already shipped. Really doubted this, but what could I do? Returned the items without opening. Never received a refund or any further communication from the company, and they will no longer respond to my inquiries. Tracking shows that they received my return over 6 weeks ago. If you look them up on BBB, you will find that they have received an "F" rating, with multiple complaints filed.

Bernie KurtzUnited States · 2 reviews · Experienced 2024-04-05 · Posted 2024-04-18

40% off sale a couple of weeks ago

40% off sale a couple of weeks ago, kept getting site under maintenance, emailed 3 times with no response and tried to call but the number on the site was not working.

Taking 4 per day no help with pain …

Taking 4 per day no help with pain they gave part of my money back . PLEASE DO NOT BUY.they told me it was a lot of trouble to get all of my money back I wish I had tried the trouble. Do not buy this !!!