I have not received my order
I have not received my order in almost a month. It's still marked as "Processing" and the company did not respond to my status update request.
About PureKana
Data updated- Website
- purekana.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 5 reviews
- Replies to negative
- 74% (80/108)
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About this business
Get 20% Off Your First Purchase Shop & Save Now About PureKana PureKana is a reputable company known for producing high-quality CBD and THC products. We are dedicated to providing customers with premium options that promote overall wellness. Our wide range of products includes CBD, THC-P, Delta8/9 & HHC in oils, gummies, topicals, capsules, and more. Premium Quality: PureKana offers high-quality cannabinoid products that are crafted with care and undergo rigorous third-party testing for purity and potency. Effective Results: Customers have reported experiencing positive results and benefits from using PureKana's products, including natural relief from discomfort and support for overall wellness. Wide Range of Options: PureKana provides a diverse selection of cannabinoids and product types allowing customers to choose the format that best suits their preferences and needs. Transparent and Trustworthy: PureKana prioritizes transparency and provides detailed information about their products, sourcing, and third-party lab testing, ensuring customers can trust the quality and integrity of their products. Educational Resources: PureKana is committed to educating customers about cannabinoids and its potential benefits, providing informative resources on their website, via their email newsletter and blog to help users make informed decisions. Satisfaction Guaranteed: If customers are not fully satisfied with their PureKana products, they can take advantage of the money-back guarantee for a hassle-free refund. Fast and free shipping: PureKana prioritizes customer satisfaction, providing a seamless and efficient shopping experience. Browse Products How to Use CBD CBD Blog About Us Contact Us
Written by the business, not verified by us.Is PureKana legit?
PureKana (purekana.com) has a 2.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 50% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Scam Alrert
I am scammed, Really sad and Regret. My savings are burnt.
john bellUnited States · 2 reviews · Experienced 2024-04-11 ·
Can not tell I have even taken anything…
Can not tell I have even taken anything tried taking 3 per day no help do not buy
site under maintenance for a week and…
site under maintenance for a week and no replies to emails. product is good but this is bad
NO MORE PROKANA PRODUCT & SERVICE
My recent subscription order not filled. Numerous emails yielded no response. No phone # made apparent. Unfortunately what began as a trustworthy and beneficial relationship - will be discontinued. Be careful.
Michael ClarkUnited States · 1 review · Experienced 2024-04-02 ·
They are broke
Do not buy from them. They have gone bust.
Charles FUnited States · 1 review · Experienced 2024-04-08 ·
Can not purchase anything.
Can not purchase anything. I try and it says site is under maintenance
James SewellUnited States · 1 review · Experienced 2024-02-20 ·
Bankrupt
Do Not Buy As They Have Gone Under. I Am Owed $56k. I am contacting them through emails and its been 6 weeks they aren't responding at all.
Jennifer SmithUnited States · 1 review · Experienced 2024-03-18 ·
Unpaid bills
You will not receive your order. They are not paying suppliers. Stories online about them owing big amounts. Urge caution.
Sherry Rogers PalmerUnited States · 1 review · Experienced 2024-04-07 ·
I had really horrible arthritis pain in…
I had really horrible arthritis pain in my hands & feet to the point that I hurt so badly, I could not sleep at night. Using CBD gummies and Theraworx, I can function in the morning! It’s amazing!!!
Reply from PureKana2024-04-07
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here. PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Pat HeffnerUnited States · 1 review · Experienced 2024-03-18 ·
Paid order was not received.
My order was placed Mar 18, 2024. I never received it. On March 26 I contacted customer service "McKayla" who replied they were behind getting the orders out due to the big response to their sale. On Apr 6 I sent another email to McKayla stating I was still waiting for my shipment. NO response. Very disappointed, thought this was an honest company, guess they just took my money.
JamesUnited States · 1 review · Experienced 2024-04-03 ·
Not Paying Suppliers
Read online about these guys. They are insolvent, owning thousands in bills. I have been stiffed.
Antho CabreraUnited States · 2 reviews · Experienced 2024-02-16 ·
My name is Antonio Cabrera,
My name is Antonio Cabrera, I put my first order and they keep deducting a monthly fee with no permission. When I called customers services, I mailed back to them the last order , but a never received my refund back to my card.
I am not a happy girl
I am not a happy girl. I received another order that in February I sent an email saying I wanted this canceled. Yesterday I received another order which every phone number I call even on my bank statement disconnects or the number is unavailable. It only shows that you can download it by Google not by an iPhone I think this company is fraud at its best
GR CaspianUnited States · 1 review · Experienced 2024-03-13 ·
I received another shipment without my…
I received another shipment without my request. I have tried to contact PUREKANA multiple times. When I call the phone number attached to the credit card bill it immediately disconnects. When attempting to call other numbers found on the internet, all the calls immediately disconnect then too. There have been ZERO responses to any emails sent to their published email address. I would like a full refund since I now have more than I need.
Reply from PureKana2024-03-20
Hello, I am sorry to hear you have not been able to reach us. What email and phone number are you using because that is pretty strange and we want to get to the bottom of it. Please email us at: [email protected] for immediate assistance. Thank you!
Can’t get bottle open
Product is good / like the CBD gummies but unfortunately I couldn’t get one of the bottles opened this time. I had no problem opening one bottle but the other bottle of gummies was impossible to open. I am updating my review as they finally sent me another bottle free of charge
Reply from PureKana2024-03-13
Hello, I am sorry to hear you can not open the product you received. Please return the order to the following address: PureKana Returns 100 Lackawanna Ave Parsippany, NJ 07054 Once the return is received it can take up to 7 business days to process as they are processed in the order they are received: Note: Customers should ALWAYS keep a record of their return tracking number. Thank you!
(Updated)I read these reviews and the same thing happened to us
(03/08/2024)My boyfriend ordered these and the same thing!! $199.65 3 times in the last 4months . Said no to refund. And what was buy 3 get 2 free?? We got nothing free (04/15/2024) Everything was sent back in original mail pkg as they requested. Heard something about processing a refund and have yet to hear from them
Reply from PureKana2024-03-12
Hello Nicole, We run on a monthly subscription basis so I apologize if that may have been missed. Please email us with your boyfriend's order informaiton so we can resolve your inquiry. Thank you! Email: [email protected]
ALL I KNOW IS I BETTER GET A REAL…
ALL I KNOW IS I BETTER GET A REAL PERSON ON THE PHONE TO STOP SENDING THIS CRAP TO MY DAD AND GET HIS MONEY REFUNDED STAT!!!!!!!
Reply from PureKana2024-03-13
Hello Angela, We run on a monthly subscription basis so I apologize if that may have been missed. Please email us with your dad's order information so we can resolve your inquiry. Thank you! Email: [email protected]
Joey AltonUnited States · 1 review · Experienced 2024-03-08 ·
Your product sucks
Your product sucks. I called and stopped the order and you keep changing me. I have stopped it at my bank. I highly recommend that no one do business with you!! I will be going to my State Attorney General’s office.
Reply from PureKana2024-03-11
Hello, I am so sorry to hear about your experience. I have escalated this matter to our team in which a Lead will be calling you today to resolve this matter. We look forward to speaking with you soon!
Joyce SwimsUnited States · 1 review · Experienced 2024-01-18 ·
The best CBD ever
I have been so amazed with the CBD oil. I am 84 years old and I stayed in a fog in my head. After about two weeks I woke up and my head was cleared. My energy is back. I have recommend this to family and friends. Thank you for this amazing product.
Reply from PureKana2024-03-08
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come. In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think! If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here. PureKana Customer Service Operations Email: [email protected] Call: 1-855-553-7411 (Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)