Quality Quest Bikes

Hello Scott - Thank you for taking the time to share your feedback. We are sorry to hear that the trike rack you purchased did not meet your expectations. We strive to provide clear and transparent information about our products. Unfortunately the trike rack you purchased is incompatible with your trike and we are sorry that you missed the disclaimer that is available in the product information section. Our product page also provides a detailed diagram of the rack (available for download too) so that customers can compare the dimensions against their trikes to ensure compatibility. If you have any further questions, additional clarification, or would like to explore alternative options that may better suit your trike, please feel free to reach out to us at [email protected].

Hello Barbara, thank you for sharing your feedback. We adhere to the bike's pre-assembled rating prescribed by the corresponding manufacturers. The assembly guide videos available in our product pages are there to help customers better understand the setup process and know what to expect upon delivery. That said, we appreciate your input and will certainly share your feedback with the manufacturer for further review!

Thank you for your kind words and for choosing Quality Quest Bikes! We’re very happy to hear that you had a positive experience. We truly appreciate your support and hope you enjoy your new bike for many miles to come

Hi Serge, Thank you for your feedback. We’re very sorry to hear that the front basket experienced some damage during transit and that the splash guard has not performed as expected. We would appreciate the opportunity to look into this and address it as quickly as possible. Please email us at [email protected] with your order number and a few photos of the basket and splash guard issue, and our team will review it promptly and work toward a resolution. Thank you!