Quasar Expeditions

Dear Elizabeth, We’re so glad the trip felt like a dream from beginning to end! For us it's always wonderful to hear that the planning support and the crew aboard our yachts made everything smooth and memorable. Thanks for the honest note about the Darwin Research Center—we’ll definitely keep that in mind. We really appreciate you sharing your experience and hope the memories stay with you for a long time. Warm regards, Diane Schicke Customer Success Hero

Dear Gary, Thank you for your kind words—we’re so glad you enjoyed your time aboard Grace and that our guides, crew, and chef made your journey special! I appreciate your feedback about the small bar service issue and will be sure to pass it along to our team. If your travels ever bring you back to South America, we’d love to welcome you again on a Quasar adventure! Best, Diane Schicke Customer Success Hero

Thank you so much, Dawn! We're really happy to hear that your trip exceeded expectations and that everything was perfectly organized. We appreciate you taking the time to share your experience and hope to welcome you on another adventure soon! Warm regards, Diane Schicke Customer Success Hero

Dear Alecia, Thank you for your wonderful review! We’re so happy to hear how much you enjoyed your time aboard the Evolution and the care and expertise of Len, Alejandro, and Soto. It’s great to know that the food, fun drinks from Cesar, and the evening talks added to your experience! Your recommendation means the world to us, and we hope to welcome you back for another incredible adventure in the future! Warm regards, Diane Schicke Customer Success Hero

Dear Ann, Thank you for sharing your experience—it sounds like you found the perfect balance of adventure and relaxation! We're grateful for the compliments on the delicious food, knowledgeable guides, and the ambiance aboard our ultimate expedition yacht, the Evolution. We look forward to welcoming you on another Quasar adventure in the future. Warm regards, Diane Schicke Customer Success Hero

Dear Guest, We’re very happy to hear that you loved the thoughtful touches of our crew and guides, from warm towels after wet landings to personalized activities. Your kind words mean so much to us—thank you! Knowing you’d choose Quasar again for another Galapagos adventure is the highest compliment we could ask for! Warm regards, Diane Schicke Customer Success Hero

Dear Joan, Thank you for such a wonderful review and for recommending a Quasar holiday as the ultimate gift! We have to agree. :) We’re happy to hear that the Galapagos + Amazon Jungle combination exceeded your expectations. We hope to see you back on another Quasar adventure soon! Warm regards, Diane Schicke Customer Success Hero

Dear Gerardo, It sounds like you truly embraced the Galapagos spirit—active, awe-filled, and full of discovery! We’re glad to hear that the amazing wildlife, learning opportunities, and, of course, those delicious meals made your experience so special. Thank you for the glowing recommendation—what an adventure! Warm regards, Diane Schicke Customer Success Hero

Dear Bombu, Gracias for your wonderful review! Knowing that your Galapagos trip was life-changing and full of perfection brings us a lot of joy, and it's the reason we do what we do. We’re beyond excited to hear your next adventure will be Patagonia with Quasar. Get ready for more unforgettable moments and epic tales! Cheers, Diane Schicke Customer Success Hero

Dear Hong-Yuen, It sounds like you had an amazing adventure with us, and we’re thrilled to hear it! I'm especially glad that the Quasar crew's attentiveness and the daily activities made your experience special. The locally sourced meals and detailed care of your cabin are things we take pride in, so it's great to know they stood out for you. We can’t wait to welcome you back for another unforgettable journey. Best regards, Diane Schicke Customer Success Hero

Dear Jeannette, I'm so happy to hear that your experience with Quasar exceeded expectations! It’s wonderful to know that our people made your trip truly special. They are indeed our greatest asset! We can’t wait to welcome you back for another amazing adventure. Warm regards, Diane Schicke Customer Success Hero

Dear Monica, Thank you for sharing your incredible experience aboard the Evolution! We're thrilled to hear that Bolo, Christina, and Hernan made your trip special with their enthusiasm and expertise. Your feedback is truly appreciated and we look forward to welcoming you back for another unforgettable adventure. Warm regards, Diane Schicke Customer Success Hero

Dear Joan and Rick, Your kind words truly made our day! Hearing that our team delivered another flawless experience for your Patagonia trip is incredibly rewarding. We’re grateful for your continued trust in Quasar and look forward to creating more unforgettable adventures with you. Warm regards, Natalie Balaresque Customer Success Hero

Dear Guest, Thank you for trusting Quasar to deliver a memorable adventure in Chilean Patagonia. Going out to spot Pumas in the winter can get a little chilly, especially in those early hours of the morning! However, we're glad you enjoyed your room, the cocktails and the food that awaited back at the lodge each day after your many adventures. We're excited about the possibility of planning more amazing journeys with you in the future! Warm regards, Natalie Balaresque Customer Success Hero

Dear Guest, Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. We have identified your case and can confirm that you traveled with us in 2022, but did not book directly through Quasar, but instead through a Travel Agent. Nonetheless, we appreciate the opportunity to address your concerns. Unfortunately we cannot speak to the information provided by your Travel Agent during the reservations process or the expectations set prior to the trip. Clearly, there was a misalignment, as 99% of our guests are extremely satisfied with their Quasar adventures and would highly recommend us to others. After several changes to your dates and to your itinerary due to COVID-19, your trip was finally postponed to 2022, and your agent informed us that you were satisfied and ready to proceed with the proposed itinerary. The flexibility of having multiple vehicles on a Quasar adventure allowed your group to split up and enjoy different excursions based on physical abilities, interests, and more. This convenience would not have been possible with fewer vehicles or by taking the hotel van tours. Our vehicles accommodate four guests plus a private guide, ensuring a personalized experience. Our private guides serve as local naturalists, concierges, and navigators of remote areas inaccessible to larger hotel vehicles. Unlike hotel guides who conduct large group experiences, our private guides offer a bespoke and intimate experience tailored to your group's interests. We are pleased to hear that you found our guide friendly. Quasar activities and excursions are planned and confirmed well in advance, providing a seamless and personalized adventure. This contrasts with hotel activities, which are subject to availability and may require waitlists. Our goal is to ensure you have the freedom to explore and enjoy the national parks at your own pace, without the constraints of hotel schedules. We truly value your feedback and are dedicated to continuously improving our services. It seems this may have been an isolated case where your Travel Agent didn’t fully communicate the details of the program or set the correct expectations. As reflected in the many reviews across this platform, and on other platforms like Google, Facebook, TripAdvisor, and Reviews.io, the vast majority of our guests enjoy a 5-star experience, and we regret that this was not the case for you. If you wish to discuss this matter further, or if anyone reading this response has questions, please feel free to contact us directly at [email protected] or by calling +1 415-738-8180. Our Expedition Designers and Customer Success team will be happy to answer your questions and address any concerns. Sincerely, Natalie Balaresque Customer Success Hero Quasar Expeditions

Dear Rosemarie and Ben, Thank you so much for your heartfelt review! It's incredibly gratifying to hear that you had such a wonderful vacation with us. At Quasar, our entire team strives to create unforgettable experiences, and it sounds like we succeeded in making this your best vacation ever. We appreciate you taking the time to share your experience and hope to welcome you back on board for another adventure in the future! Warmest regards, Diane Schicke Customer Success Hero

Dear Jane, Thank you for your spectacular review! It's wonderful to know that the journey felt like a "Safari on the Water", because that's exactly what our Safari-Style Yacht Adventures are all about! It makes us happy to hear that your trip aboard the Evolution was a once-in-a-lifetime experience. Thank you for all your vivid descriptions and we hope to see you back on another Quasar Safari adventure soon. Warmest regards, Diane Schicke Customer Success Hero

Dear Peter, Thank you for your enthusiastic review! We're delighted to hear that you enjoyed all the different aspects of your trip. Your kind words mean a lot to us. Come back soon! Best regards, Diane Schicke Customer Success Hero

Dear Amandine, We are overjoyed to learn that your experience with us exceeded your expectations, and we appreciate your kind words about the attentive service and remarkable wildlife encounters facilitated by our guides. It’s wonderful to hear that our efforts to make each guest feel like family resonated with you. We eagerly await your return for another splendid adventure in the Galapagos. Warm regards, Diane Schicke Customer Success Hero

Dear Guest, Thank you for your glowing review! As we often say in Spanish, "mi casa es tu casa," and we're overjoyed to know you felt like part of our family. Your enthusiasm for the stunning natural landscapes and the exciting activities we offer, such as snorkeling and panga rides, truly touches us. We eagerly anticipate welcoming you back for more adventures! Warm regards, Diane Schicke Customer Success Hero