Quick DNA

Hello, We are very sorry for this situation. We are here to help and will do everything we can to resolve this issue. Could you please send us your order details? Sincerely, Jean Désiré

Hello, We are sorry for this inconvenience. To help you quickly and review your case, could you please provide us with your order number? We are available to resolve this issue as soon as possible. Sincerely, Jean Désiré

Hello, We sincerely apologize for this disappointing experience. What you describe does not meet our service standards, and we fully understand your frustration. To resolve this issue as quickly as possible, please send us the following information by email to [email protected]: - The full name used when ordering - The order number - The email address used - Proof of sample delivery or receipt by the laboratory Email: [email protected] Once we receive this information, we can immediately contact the laboratory or consider another solution. Thank you for your patience, The QuickDNA Team Elysé Randria

Hello, We sincerely apologize for the delay you experienced. After verification, this inconvenience was due to an issue with the carrier and not our service. We confirm that your package will be shipped immediately so that you can receive it as quickly as possible. We fully understand your dissatisfaction with this situation and apologize for any inconvenience. Please rest assured that our team is closely monitoring your case until we receive your order. Sincerely, Jean Désiré

Hello Jennifer Sales , We sincerely apologize for this situation and fully understand your frustration. The delay at customs is unfortunately beyond our control, but we recognize that it may have caused you real inconvenience. Please rest assured that we will do everything necessary to refund you as soon as possible. Our customer service team will contact you to finalize the process quickly. We apologize for this inconvenience and thank you for your patience and understanding. Sincerely, Jean Désiré

Hello Ms. Dalzell, Our tests are performed by certified laboratory technicians and comply with ISO standards. We don't understand why you say this. Furthermore, we can't find your name in our customer database. Could you please provide your order number? We believe this is a fake review. Sincerely, Élysé Randria

Hello David, We’re truly sorry to hear that the results did not meet your expectations, and we understand your disappointment. Our DNA analysis is based on statistical comparisons with reference populations, which can sometimes lead to results that may not align with personal family history or expectations. However, it should never feel misleading. We take your feedback very seriously and would appreciate the opportunity to review your case in detail. Please reach out to us again with your order number so that we can investigate further and explore how we can make this right for you. Thank you for your understanding, The Quick DNA Team

Dear Mr. Chenier, Thank you for taking the time to share such a detailed review. We sincerely apologize for the multiple inconveniences you experienced. Your case clearly did not meet the level of service we aim to provide. We recognize the mistakes made — particularly regarding the address mishandling and the incorrect kit sent. These should not have happened, and we understand how frustrating and disappointing this must have been for you. Regarding the return process and the lack of clarity, we’re actively working on improving our instructions and packaging for all international customers to avoid such confusion in the future. While our refund policy is strict once a kit has been shipped and used, we take full accountability for the errors on our end and will escalate your case again internally for a final review. We truly regret your negative experience and thank you for helping us improve through your honest feedback. Sincerely, The Quick DNA Team

Dear Alexandra, We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns. What you’ve described does not reflect the standards we aim to uphold, and we take your feedback very seriously. We understand how alarming it must have been to see a price discrepancy. Our website clearly displays the cost of each test, and under no circumstances should you be charged more than the amount you authorized. If there was any confusion or technical error, we sincerely apologize and would like to investigate this further to ensure it is resolved appropriately. Regarding the test kit you received, we are concerned to hear it arrived in poor condition. All our kits are dispatched sealed and with clear instructions, so if yours did not meet that standard, we absolutely want to make it right. Please contact us directly at [email protected] with your order number so we can prioritize your case and offer a fair resolution. We are committed to transparency and customer satisfaction, and we hope to restore your trust. Sincerely, The QuickDNA Team

Hello abbie hartwell, We sincerely apologize for the delay and inconvenience you experienced with your order. We fully understand your frustration, and this situation does not reflect our service standards. We will contact you directly to offer a suitable solution and process a refund for your order as soon as possible. Thank you for your patience and understanding. Sincerely, Jean Désiré.

617 / 5 000 Hello, We sincerely apologize for this situation and fully understand your frustration. It's unfortunate that the results were sent without your tests being properly processed. We want to help you resolve this issue quickly. We can either issue a refund or resend your results correctly. To do this, our team will contact you directly to resolve this situation as quickly as possible. Once again, we apologize for this inconvenience and remain available for any further assistance. Sincerely, Jean Désiré

Dear Caroline Geffray, We’re truly sorry to hear about your experience and the frustration it has caused. Waiting nearly a year without resolution is unacceptable, and we deeply regret that your concerns have not been properly addressed. Receiving an incomplete kit and having to source materials yourself should never have happened. We understand how disappointing it must be to have gone through all that effort without receiving your results or a refund. This is not the level of service we strive to provide. Please contact us again at [email protected], including your order number and the subject line “URGENT – TRUSTPILOT,” so we can escalate your case immediately and work toward a fair resolution. We are committed to reviewing this thoroughly and ensuring that your situation is handled with the seriousness it deserves. Thank you for your patience, and we sincerely hope to restore your trust. Sincerely, The QuickDNA Team

Bonjour Ilona, Nous sommes sincèrement désolés pour votre expérience et comprenons pleinement votre frustration. Ce que vous décrivez est inacceptable, et nous regrettons profondément que votre demande n’ait pas été traitée avec la réactivité et la clarté qu’elle mérite. Le bon de retour aurait dû être inclus dans votre colis, et nous reconnaissons que nos réponses répétitives ont pu donner l’impression d’un manque de considération. Nous vous présentons nos excuses pour cette situation, qui ne reflète pas les standards de service que nous nous efforçons de maintenir. Afin de résoudre votre dossier de manière prioritaire, nous vous invitons à nous recontacter à [email protected], en mentionnant votre numéro de commande et en indiquant “URGENT – TRUSTPILOT” dans l’objet. Notre équipe s’engage à examiner votre demande avec sérieux et à envisager une solution équitable, y compris un remboursement si les conditions le justifient. Nous vous remercions pour votre patience et espérons pouvoir regagner votre confiance. Respectueusement, L’équipe QuickDNA

Bonjour Kim Geer, Nous ne trouvons pas de "Kim Geer" dans notre fichier client. Pourriez-vous nous communiquer votre numéro de commande? Nos tests sont effectués par des techniciens de laboratoire et sont conformes à la norme ISO. De plus, les résultats ne sont pas une "vulgaire feuille de papier" mais un fichier PDF de 6 pages minimum. Tout nous porte à croire qu'il s'agit d'un faux avis. Cordialement, Elisé Randria