Hello,
We sincerely apologize for this impression, but we want to assure you that our company is not a scam.
So that we can help you as quickly as possible, please describe the problem with your order and provide us with your order number or proof of purchase.
This will allow us to review your file and provide you with a suitable solution.
Sincerely,
Jean Désiré
K
Koko Baliev · 写过 2 条评价 · 体验于 2025-08-27 ·
★★★★★
该网站是假的
该网站是假的!骗局!请勿订购!
Quick DNA 回复2025-10-27
Hello,
We sincerely apologize for this impression, but we want to assure you that our company is not a scam.
So that we can help you as quickly as possible, please describe the problem with your order and provide us with your order number or proof of purchase.
This will allow us to review your file and provide you with a suitable solution.
Sincerely,
Jean Désiré
Hello,
We sincerely apologize for this situation and understand your disappointment.
If the return envelope was missing from your package, you can send your samples in a regular or standard envelope to the address indicated in your test instructions.
Our team remains available to assist you every step of the way. Please feel free to contact us directly by email so we can assist you quickly.
Sincerely,
Jean Désiré
Hello,
We sincerely apologize for the situation you describe and fully understand your frustration.
To resolve this issue as quickly as possible, we will prepare your package for shipment and ensure it reaches you as quickly as possible.
We apologize for any inconvenience and thank you for your patience.
Sincerely,
Jean Désiré
Hello Jackie,
We're sorry to hear about your experience and fully understand your frustration.
We want to assure you that our DNA tests are performed in accredited partner laboratories, and that results are never generated automatically.
It's possible that a delay or file holdup prevented your results from being finalized.
So that we can locate your test and send you the full report, could you please provide your full name and order number to the following address: [email protected]
We remain at your disposal until your case is fully resolved and hope to regain your trust.
Sincerely,
Jean Désiré
M
Marika Lazet · 写过 1 条评价 · 体验于 2025-08-04 ·
★★★★★
没有结果,不退款,不回复客户支持!
我等了两周才收到包裹。当我打开包裹时,表格已经湿了,而且用于将拭子返回实验室的指定信封也不在那里。我善意地将我的狗的 DNA 装在一个新信封中寄到登记表上提到的地址(表格告诉我使用该地址获取测试结果),但我从未收到回复。客户支持根本没有帮助(我认为你正在与计算机交谈),我想要拿回我的钱,但这可能不会发生。我在其他地方又花了 120 欧元购买了新的 DNA 试剂盒。我不会在这里订购任何东西!
骗子和浪费时间的人!为我的狗支付了 DNA 和健康测试费用。他们寄来了文件和样品套件,我取了样品并于当天寄回。一个月过去了,还没有收到任何回复和结果。该网站会在到达后几天内显示结果。我联系了他们,他们说他们还没有收到样品,所以我要求再寄一份样品套件,他们同意寄一个,但从未这样做,所以我要求退款,他们同意退还我的钱,但从未这样做。他们对消息的反应非常灵敏,但这完全是浪费时间。如果这些网站都在欺骗所有人,不知道他们还如何运作!
如果可以的话会给负星。
服务很糟糕,已经等了三个多星期才收到套件……仍在等待……!
这是针对狗的 DNA 测试,所以我只能想象如果对人类进行同样的处理会造成多么失望。
快速DNA...更像是慢速DNA!
尝试获得退款也同样困难。
不要使用!
Quick DNA 回复2025-10-17
Hello Stockford,
We are truly sorry for this situation and fully understand your dissatisfaction. This is not the experience we want to offer our customers.
Unfortunately, we cannot find your name in our customer database. So that we can trace your order and send you the kit as quickly as possible, please provide us with proof of purchase or your order number.
We remain at your disposal to resolve this issue quickly and ensure your complete satisfaction.
Sincerely,
Jean Désiré
B
Brigitte Markus · 写过 1 条评价 · 体验于 2025-04-23 ·
★★★★★
极其令人失望的产品/过程
我按照说明通过 FED EX 挂号信订购并退回了 DNA 样本。我于 4 月 30 日收到了实验室的确认函,该确认函已收到。经过大量的跟进后,我仍然没有收到结果(现在是 2025 年 5 月 23 日),我继续收到相同标准的回复。我已要求将我的请求升级给经理并退款,因为我不相信我会收到结果。没有电话号码,也没有其他联系方式,只能通过电子邮件进行联系。这个过程让我非常焦虑和沮丧,我根本不推荐这家公司/产品。
A
Alex · 写过 1 条评价 · 体验于 2025-05-21 ·
★★★★★
从英国订购了 DNA 测试......
从英国订购了 DNA 测试,并在捷克共和国进行处理。零服务(UPS 必须退回包裹并销毁它),现在(你猜怎么着),在发送了几封要求退款的电子邮件后,他们根本没有联系。
他们的网站应该被屏蔽,并且不应该允许他们进行交易。所有 5 条评论都是假的。如今,如何才能做出虚假评论?
如果好的建议比红宝石还稀有 - 今天是你的幸运日:不要相信他们!