Thanks for your review A. We are really pleased that your daughter is enjoying her new RXTR Pro Coach, we designed it with exactly that in mind (getting in the reps). Always here if you need us.
Thanks - The QUICKPLAY Team
We're so sorry, this isn't the experience anyone should have, especially with a birthday on the line. A damaged goal with missing parts is frustrating enough without then feeling ignored on top of it.
Due to a systems issue last week your messages didn't reach the right person in time, which is on us. Our team has reached out to you directly as a priority to get replacement parts sent out and make this right before the birthday.
Thank you for your patience, and again, we're really sorry you've been left chasing us on this.
The QUICKPLAY Team
Hi Brohdi
We're really sorry. There's no excuse for this. It looks like your ticket slipped through a gap in our system and didn't reach the right person, which is why you've been left without an update. That's on us, and we completely understand the frustration.
Our team will be reaching out directly to resolve this for you as soon as possible, and we'll make sure your order is sorted out straight away.
Thank you for flagging it, and again, we're sorry you've been left waiting.
The QUICKPLAY Team
A
Allison · 写过 1 条评价 · 体验于 2026-05-20 ·
★★★★★
Quickplay 的客户服务很糟糕!
Quickplay 的客户服务很糟糕。我发送了大约 3 或 4 条消息,并不断收到相同的 AI 回复。从来都不是人类。公司不应该使用人工智能来响应客户。他们也没有用于提问和与人交谈的 1-800 号码。如果有一个电话号码可以立即解决我的问题和疑问。
QUICKPLAY 回复2026-05-22
Hi Allison
We're sorry that your post-order experience has left you feeling this way. Nobody should have to write a review to get a response.
While we do use AI as an initial point of contact to ensure customers receive responses outside of normal business hours and during busy periods, your case was reviewed and responded to by a member of our team directly via email twice before this review. We apologise if our messages have landed in spam, that would explain the silence on both ends.
We have since attempted to call you, but haven't been able to connect yet. We hope to be able to get in touch soon via email or phone to make this right for you.
On the AI side, you've raised a fair point. It's meant to help, not replace a real conversation. We're working on that, and feedback like yours is exactly what helps us fix it.
We'll keep trying to get through so we can put this right.
The QUICKPLAY Team
S
Stephen Howard · 写过 1 条评价 · 体验于 2026-05-06 ·
★★★★★
即使是我 8 岁的孩子也能轻松组装球门柱……
组装球门柱很容易,甚至我 8 岁的孩子也帮了我。尺寸非常适合我们的花园和他。很轻但很坚固
QUICKPLAY 回复2026-05-11
Awesome to hear! pleased you like the goal and hope your son gets years of use out of it.