Relvox Furniture

Hi Sarabjit, We sincerely apologise that your delivery experience did not meet your expectations. We understand how disappointing this has been, especially as you were waiting for the table for your new office. Your order was a large furniture item shipped from China to Australia. Although the shipment arrived in Australia successfully and completed customs clearance, the local delivery process experienced an unexpected delay during the final warehouse handling and delivery arrangement stage, which resulted in a longer waiting time than originally expected. We have continued following up with our logistics partner throughout this process and have also reviewed this experience internally to improve delivery communication for future customers. Thank you for your patience and for giving us the opportunity to resolve this matter.

Hi Jo, Thank you for sharing your feedback. We are sorry to hear about your experience and would appreciate the opportunity to understand what happened with your order. As we don't have your order details from this review, could you please email us directly at [email protected] with your order number? Our team will look into the matter and work with you to resolve it. We look forward to hearing from you.

We’re sorry the customer was unhappy with the experience. However, the estimated delivery timeframe was stated on our product page and shipping policy before purchase, as some of our furniture pieces are made-to-order and shipped internationally. The cancellation request was also made after the order had already been processed and shipped. Our website policy clearly explains that cancellations at this stage may incur cancellation fees due to production and shipping costs already incurred. Despite this, the customer ultimately received a full refund, while the related losses and fees were absorbed by us. We always strive to be transparent and appreciate the feedback.