Remitly

Hi, we're sorry to hear you're running into a dead end when trying to claim an offer we know how frustrating app redirects and error screens are. Promotional offers usually have specific eligibility requirements or region settings that cause those redirect errors. You can review how our offer terms work at https://www.remitly.com/us/en/home/referral-offer-program, or connect with us directly at www.remitly.com/support so our team can check your account eligibility and help you past that screen.

Hi Abid, we're very sorry to hear about the ongoing frustration and headache regarding your refund since April. When a transfer requires additional investigation, it can cause delays, but we understand how exhausting this wait has been for you. To see how refund steps are handled, please visit https://help.remitly.com/hc/en-us/articles/360000300963-How-long-do-refunds-take. We're here if you need us, so please reach out at www.remitly.com/support so we can look into your specific account details safely.

Hi Wil, we understand how alarming and frustrating it is to find your account suspended without a transparent explanation, particularly after using our service for months to send money to loved ones. Account reviews occur to ensure compliance with financial regulations, which you can learn more about at https://help.remitly.com/hc/en-us/articles/360001382526-Why-is-my-account-locked-or-suspended-. We strive to provide clear and supportive service, so please connect with us at www.remitly.com/support so we can re-examine your account status with you.