Remitly

Hi there, we're sorry to hear your app has been stuck on the update screen since this morning and that you're unable to access your account. You shouldn't have to wait on that screen indefinitely; closing the app completely, restarting your phone, or updating directly from your phone's app store usually fixes this loop. If you're still locked out after trying these steps, please connect with our team at www.remitly.com/support so we can assist you.

Hi Euhene, we're very sorry to hear about your experience with this account suspension and how stressful and intrusive the verification process felt when trying to send a gift to your friend in Kenya. Security questions and identity reviews are required by global financial regulations to protect all accounts on our platform, though we never want anyone to feel targeted or accused. We want to get you a definitive update on your funds and account access right away, so please reach out to our support team at https://www.remitly.com/us/en/help.